Alpine Shop Reviews 712

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value, with many appreciating the competitive pricing and good deals on products. The delivery service is consistently praised for being fast, free, and efficient, with items often arriving quickly and in good condition. People are also satisfied with the product selection and the overall ease of the ordering process. However, some people were dissatisfied with certain aspects of their orders, mentioning issues like receiving the wrong item or experiencing slight visual defects. A few other people also felt that communication could be improved, noting instances where they did not receive a response to inquiries or experienced delays in delivery.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and inexpensive... See more

Price

Reviewers highlight positive aspects of price. Many customers found great prices on skis and bindings, often... See more

Product

Customers had positive experiences with product. Many reviewers praise the great prices on skis and bindings,... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the fast delivery, with some receiving items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought a pair of ski on sale, I was lucky to get them on a such good price. The quality is really great. The delivery took a little more than expected. Waiting to rest them asap.

Rated 4 out of 5 stars

loved that the alpine shop had a discontinued model i wanted -- mizuno denim copper T24 @ 48 deg. -- but could find nowhere else. appreciated the easy-going yet enthusiastic tone of the sales rep on t... See more

Rated 5 out of 5 stars

Great value excellent advice a totally reliable family owned local ski shop shipping was fast and inexpensive. I will definitely buy from them again.

Rated 5 out of 5 stars

I called the shop before ordering online to make sure the item was in stock and what the timeframe was for expedited shipping. The person on the phone said he would look for the order and get it mail... See more


Company details

  1. Ski Shop

Information provided by various external sources

Alpine Shop is your one stop shop for all your winter sports & outdoor casual wear needs. Whether you are skiing, snowboarding, snowshoeing, racing down the mountain or just looking stylish for some Aprés Ski, we offer the best selection and most knowledgeable staff to help you make the best choice. Alpine Shop's philosophy is simple: Families, Fun and the Great Outdoors. Put those elements together in any combination and that's what we're all about. Our families have been in the ski business for over 50 years (since 1963) and have had a front row seat watching the ski industry evolve. We understand and cater to the needs of skiers and snowboarders. The Alpine Shop is nestled in beautiful Northern Vermont right in the middle of New England Ski Country. "Just Ask" is our motto and we truly mean it. Canada Goose, K2, Line, Volkl, Blizzard, Icelantic, Smith, Giro, Rossignol, Burton, Patagonia, Lilla P, The North Face & Prana are just a few of the many brands we offer. Our online store offers a sampling of the many wonderful products. If you do not see what you are looking for online, just ask and we will do our best to find it for you. If you have any questions or comments please contact us. See you on the slopes and remember to Ski Today. Work Tomorrow!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

712 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Store !

What a very responsive outfit the Alpine Store is ! When I had problems ordering a hat online, they went out of their way to contact me by phone and took immediate care of the issue. Very nice people and great service !
Catherine Mack

March 4, 2022
Rated 5 out of 5 stars

I bought a Canada Goose Parka from…

I bought a Canada Goose Parka from Alpine Shop. It came quickly, returns were very easy, and the product was well cared for. My experience with customer service was that everyone was very helpful. I would definitely shop here again! Thank you!

February 21, 2022
Rated 5 out of 5 stars

On time

On time, as promised. Cardboard around skis damaged in transit but skis came out perfect,luckily.

February 2, 2022
Rated 1 out of 5 stars

Poor online experience

Online shop inventory not accurate on site - bought item for NYE with expedited shipping. Order wasn’t fulfilled and I was not notified of inventory discrepancy until 3 days later when it was too late to buy from a different vendor. Was given a 10% off discount code after reaching out about the order delivery date.

January 1, 2022
Rated 5 out of 5 stars

Great service

I bought an expensive outerwear, I got 20% on the product. I had to call the staff and they were very professional and great at how to talk to customers.

December 17, 2021
Rated 5 out of 5 stars

You had the cup!

You had the cup!

you had the cup I had been searching for! Great service! Arrived in timely manor, love it! Thanks so much & Happy Holidays from the Pacific Northwest!

December 7, 2021
Rated 5 out of 5 stars

Surprisingly good order turnaround time

Bought skis and bindings as xmas present on website for my daughter the day before Thanksgiving, well in advance given all we're hearing about supply chain holdups. Low and behold, they arrived in great condition on Saturday which was way ahead of my expectations. I usually expect this type of turnaround from stores that are online-only, but very pleasantly surprised from a brick-and-mortar which I assumed is less focused on the online experience.

December 2, 2021

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