Alpinewearshop Reviews 156

Complete rubbish. I ordered multifocal glasses and got the cheapest version of something like fix 3+ glasses. CHF 28.- wasted!

Total fraud !! Not multifocal glasses as announced! I got just the cheapest version of a plastic reading Glasses with +4 add that you could find in temu or aliexpress for 3 euro.Absolutely useless! Arrived after 14 days and in a light plastic envelope almost smashed during the transport. I requested reimbursement of the 30 euro paid for the order.

Wish I’d checked Trustpilot first! Utter crap. Avoid!

You should be prohibited from trading.

Absolute BS.

absolute garbage. cheap plastic and they do not do what they say they do. only good for reading and thats it. £29!!! I want my money back!

I bought a pair of glasses. Arrived on time. My 1st shock was to see they arrived in a plastic bag, no box or paper. 100% plastic and do not follow at all what they advertise. You can’t use them to read neither to look from far. I can buy chinese glasses in the corner of my house for € 5.00 and the quality is much better. Totally FAKE, it’s a fraud. The “company” sent to me many emails before the glasses arrived. Once I rcvd them , the “company” dissapeared. My fault, I should have read the commets before buying.

You can buy this from Temu for 4 £ so it's a fraud it is the same

This company pretends to be very supporting - but they are not honest at all !
I bought glasses from them which were described as "magic" and very special - the truth is that these glasses are lowest standard which you can buy on markets for 2€ - THEY expect 15-20 times more !
There is absolutely NOTHING which is "special" or even a little better then the common glasses.

Additionally they do not deliver in the time they pretend - I#ve been waiting for weeks.

This kind of cheating seems to be a new method of scam - please be warned and do not give them a chance !

21go.12.25 I paid €30 for glasses that I still haven't received. I sent them a ton of emails and nothing. Some bot named Emily Carter, pretending to be from this company, is telling me there's no such thing no impact on refund. Thieving company, that's all..

This company is a SCAM! The glasses are just terrible. Just a piece of glass in a frame! I have been conned and I feel so stupid that purchased these glasses!! There is no customer service just automated replies saying g the same thing over and over again! I have raised this with PayPal so hopefully I will get my money back! PayPal needs to stop this company using there name because when you see PayPal you automatically think it’s a reputable company. So let’s see if the PayPal guarantee actually works! Fingers crossed.
Avoid this company like the plague!!

They are fraud. They took the money and disappeared.

A TOTAL SCAM! In addition to false ads, very slow delivery time (16 days), useless products, their checkout procedure does not allow for checking one's order befor paying, and I looked at a couple of other colours on glasses - and got THREE PAIRS OF TOTALLY USELESS GLASSES CHARGED TO MY CREDIT CARD. I immediately sent them an email titled NO NO NO!! I got no feedback before I told them that I had published a posting on facebook and made it public to the world to read... then they started a merry go round, shuffling me around between a couple of very similar email addresses, asking me to send my complain to the other email address! This is what their contact person wrote to me yesterday - after like 10 emails from me....

(quote)
Dear Marianne,
Thank you for providing the order number #16455. I understand you are not satisfied with your purchase and would like to return the items.
To facilitate the return process, please send the items back to the following address:

Alpine Wear Returns Center
123 Return Street
Anytown, US 12345

Once we receive the returned items, we will promptly process a full refund for the €73.26 you were charged. Please include a copy of your order details or packing slip when sending the items back.
I apologize for any inconvenience this has caused. Customer satisfaction is our top priority, and we want to make sure you are completely satisfied. Please let me know if you have any other questions or concerns.

Sincerely,
Emily Carter
Alpine Wear
(unquote)

How stupid does she think I am!!!

If I could have written a review without giving a star, I would but alas.

These are disgustingly cheap rubbish. They do not do what they claim. Cheap rubbish at best. They do not change focal. Flimsy rubbish plastic. Claims to come with a gift. They didn’t. They don’t even come in a box! Just a plastic bag. You can get better quality ones from local shops for far less money. You could actually get 27 pairs for the price of one of these rubbish things.

Total con and totally unacceptable.
Massive fraud. I’ve tried to contact them and nothing. Not holding my breath. I am trying to claim back via my bank.

DO NOT BUY THESE!!!

If would be posible I wouldnt give even one star to these scammers, don’t deserve it.
I just got my “multi focal lens glasses “ or whatever they call it today ………
I was aspecting a boxed item ,they just put it in a plastic bag. Disappointed
in Uk in poundland store for two pounds you can find much more better quality and cheaper glasses. Don't waste your money on these things from this website

Utter rubbish! Waited 3 weeks for delivery. These glasses are cheap plastic both on the lense and frame. 99p toy from a Christmas cracker, not a £29 usable varifocal eyewear!
Returns or refunds not possible unless damaged, apparently distance selling rules don't apply to them. Buyer beware, should be shut down for fraud!

FAKE glasses, they did not work they are plastic lenses and useless. I wrote to support who told me to write to the store and after a week no one has replied. No refunds, no returns, DO NOT BUY from this company they are a total SCAM. They just take your money and deliver a $3 item. I lost $149 no wonder people don't trust online shopping.

Product not as promised. Cheap stuff. No one took care of my refund request despite several demands. I will have to write off the money.

Scam. The product described has nothing to do with reality. Should have checked . Too good to be true. Must be closed down.

Fake product. It is just a cheap reading glass that should not cost more than 5 USD. It is not bifocal as advertised.
Absolutely fake.

Despite my many requests to change the item in my order, I was completely ignored. They football me from one to another for a week until the incorrect item had been dispatched. I am disappointed that my request was not processed correctly.