We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more
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Review summary
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Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more
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Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more
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Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more
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Company details
About Alps2Alps
Written by the company
Welcome to Alps2Alps, the best ski transfer company around!
We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOWOur Low-Cost, Reliable Ski Transfer Service
A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.Affordable Midweek Ski Transfers
Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quoteWide range of options for your ski transfer
Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehiclesAlps2Alps app for customers
Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!Save with our loyalty scheme
Save up to 10% on each of your bookings by joining our loyalty system.Contact info
Office 7, 6 Gainsborough Road London , E11 1HT, London, United Kingdom
- +44 (0)20 3290 4046
- info@alps2alps.com
- alps2alps.com
4.4
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Perfect transfer in every way
March 13, 2026
Reply from Alps2Alps
Thank you for travelling with Alps2Alps and for taking the time to share your feedback! We’re delighted to know that everything went smoothly and that you had a pleasant journey. Providing reliable service and excellent customer care is always our main goal. We can’t wait to assist you again on your next trip to the Alps!
Excellent transfer experience
Excellent communication throughout, prompt arrival and efficient transfer. Will definitely use again next time.
March 14, 2026
Reply from Alps2Alps
Thank you very much for your wonderful review and for taking the time to share your experience! We are delighted to hear that our communication, punctuality, and efficient transfer made your journey comfortable and enjoyable.
Your satisfaction and support are very important to us and inspire our drivers and staff to maintain the highest standards. We look forward to welcoming you again on your next trip and providing another smooth and pleasant journey!
Excellent
Very good communication and all round very pleased with the service and would use again
March 13, 2026
Reply from Alps2Alps
Thank you very much for choosing our service and for taking the time to leave such a wonderful review! We are delighted to hear that your trip went perfectly and that you enjoyed every aspect of our service.
Your recommendation is invaluable to us and inspires our team to maintain the highest standards. We look forward to welcoming you back to the Alps for many more seasons and to continuing to make your journeys with us truly exceptional!
Reply from Alps2Alps
Thank you very much for your review!
We truly appreciate your support. Our team places great importance on professionalism and reliable service, and we are very pleased to know that you noticed it. We will be happy to assist you again on your future trips to the Alps!
Extremely Unprofessional Service and Poor Customer Care
I booked a transfer from the airport in Switzerland to Ischgl, Austria, and a return trip for 5 passengers with full ski equipment. Despite clearly stating all details in the booking, a small, completely unsuitable vehicle arrived for the outbound trip. We were forced to squeeze into the car for 4 hours with our equipment, and the company representative was rude and almost tried to remove us from the vehicle after we had already started the journey.
Before the trip, the company contacted us to sell ski passes and equipment rentals. We repeatedly mentioned we had our own gear, yet no one informed us that the vehicle would be too small. This shows a serious lack of professionalism and planning.
For the return trip, a flight cancellation required us to adjust the pickup time. The company charged an outrageous 350 euros for this change. While the return ride itself was fine, the overall experience felt unprofessional and exploitative.
We feel that the company took advantage of our situation and failed to provide the service promised. Customer care has ignored follow-up inquiries for nearly a week, which only adds to the frustration. I cannot recommend this company to anyone who expects reliable, professional service.
February 21, 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share such detailed feedback. We are very sorry to hear about the experience you describe.
Although we work with trusted transfer partners, we take full responsibility for ensuring that every vehicle dispatched is suitable for the number of passengers and equipment listed in the booking. Your case has been forwarded to our operations team for a full internal review. We are addressing the conduct of the partner involved and strengthening our procedures to prevent similar situations in the future.
Regarding the return transfer, we understand that flight disruptions are stressful, and we are sorry that the fee for adjusting the pickup time added to your frustration. The fare you mentioned reflects that the change was made very late and required booking a completely new transfer. Since the situation was caused by a flight cancellation, this is something that should be addressed with your travel insurance provider. We are ready to supply any necessary documentation to support your claim so you can receive appropriate compensation.
Thank you again for bringing this to our attention. Your feedback helps us identify where we must improve and deliver a more reliable, professional service going forward.
Have used this company for various…
Have used this company for various transfers. Generally competitive and utilised pricematch on this occasion which is a strong point.
However, we booked a private transfer and were forced to accept a return pick up time that delivered us to Geneva airport 3.5 hrs before departure. Challenged this and were not offered a more appropriate pick up time. Having a private transfer should deliver a much more appropriate pick up time.
Not what we expected to have paid for.
March 2, 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your feedback. We are glad to hear that you have used our service multiple times and appreciate our competitive pricing and price‑match option. However, we are very sorry that your recent experience did not meet your expectations.
For private transfers, we always aim to offer pickup times that balance comfort with the need to ensure timely arrival at the airport, taking into account traffic patterns, weather conditions, and local regulations. In some cases, especially during peak travel periods, we may recommend earlier pickup times to avoid the risk of delays. That said, we understand your concern and regret that the pickup time offered felt too early and did not align with what you expected from a private transfer.
Please note that our booking system allows you to adjust the resort pickup time manually. If you are confident about the travel time and conditions, you are welcome to select a time that best suits your plans.
We have shared your feedback with our operations team so we can review how pickup times are proposed and ensure we provide clearer explanations and more flexibility whenever possible.
Thank you again for bringing this to our attention. Your comments help us improve and deliver a smoother, more tailored experience in the future.
Driver arrived early
Driver arrived early, assisted with loading our bags and provided a friendly service. We arrived in good time to Geneva Airport.
March 6, 2026
Reply from Alps2Alps
Thank you for choosing our service and leaving such a kind review! Our drivers strive to make every ride reliable, timely, and comfortable, with friendly and attentive service. Your words mean a lot to our team, and we look forward to welcoming you again on your next trip to the slopes!
Punctual and consistent
I've used Alp2Alp and number of times this season, to/from Grenoble and Lyon to Tignes and the 3 Valleys.
Both the airport meet and resort collection was punctual and easy. The vehicles are decent and the drivers were friendly. I pretty much use these folks each time for a ski transfer.
March 13, 2026
Reply from Alps2Alps
Thank you for your continued trust in Alps2Alps! We’re delighted to hear that your transfer met your expectations. Our drivers do their best to ensure every journey is comfortable and enjoyable.
We sincerely appreciate your feedback, and our team will be happy to assist you again on your next mountain adventure!
Punctual driver who was professional…
Punctual driver who was professional and friendly, arrived ahead of schedule at airport, good information, value for money.
March 13, 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We are thrilled to hear that our transfer met your expectations and provided you with an excellent experience. We treat every client with care and true professionalism.
Your feedback is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Reply from Alps2Alps
We sincerely thank you for your trust and such a warm review! We’re truly pleased to know your journey went flawlessly and left you with only positive impressions. Your words are the greatest reward for our team. Thank you for choosing Alps2Alps - we would be delighted to arrange your next perfect transfer to the Alps!
COST ME MORE THAN MY HOLIDAY
Very easy to communicate with as everything on WhatsApp (HUGE plus for overseas travelling). Very responsive/confirmation etc is 5*. BUT it's EXPENSIVE if you lose out on the algorithm lottery! I paid almost £400 and my fellow traveller just £49 for the same journey. My flight got delayed on the outbound and I had to buy a new transfer - an additional £100! My transfer alone cost me more than my flight+ hotel. Eye watering.
March 8, 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your feedback. We are glad to hear that you found our WhatsApp communication helpful and responsive, but we are very sorry that the overall cost of your transfers left you feeling disappointed.
Our pricing is dynamic and depends on several factors such as demand, timing, and availability. For example, travelling mid‑week can be up to 40% cheaper than travelling on Saturdays. You can also check our “Last Minute” offers (https://www.alps2alps.com/last-minute-transfers/), which often provide exceptionally low fares. These variations can sometimes result in significant differences between bookings made at different times, and we understand how frustrating it must have been to see such a large price gap between your fare and your fellow traveller’s.
We appreciate you sharing this, as it helps us continue improving transparency around pricing. Thank you again for your feedback. We hope that despite this experience, we may have the opportunity to provide you with a more cost‑effective service in the future.
Good service and kept us informed of…
Good service and kept us informed of their arrival and provided water for the journey. Used thme many times and would recommend them
March 12, 2026
Reply from Alps2Alps
Thank you very much for your trust and kind feedback! We are truly pleased to know that our service makes your journeys comfortable and reliable. We greatly appreciate your review - it inspires our entire team. We are grateful that you choose Alps2Alps, and we look forward to accompanying you on your mountain adventures for many seasons to come!
Reply from Alps2Alps
Thank you for your feedback! Our team is pleased to hear that your trip went well. We truly appreciate you taking the time to share your experience. Thank you for choosing Alps2Alps - we look forward to assisting you on your next mountain adventure!
Punctual, clean, safe and good tunes!
Great trip back to Geneva. Friendly driver, punctual and the mini van was immaculate. He did everything to get us there safely and on time due to heavy traffic on the road. Would recommend. Thank you.
March 9, 2026
Reply from Alps2Alps
Thank you very much for your kind words! We truly appreciate your trust. Our team always strives to act professionally and make our service as convenient and comfortable as possible, even in unforeseen situations. We’re glad we could make your transfer process easier, and we look forward to supporting you on your next mountain adventure!
The booking was easy the driver was…
The booking was easy the driver was ready on pick up and drop off would recommend.
March 12, 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps! Providing our clients with high-quality and reliable service is always our top priority, and your kind words mean so much to us. We truly appreciate your feedback and look forward to assisting you again on your next mountain adventure!
Chamonix
Everything went very smoothly with pickups and drop offs being on time and the App and texts keeping me updated
March 5, 2026
Reply from Alps2Alps
Thank you very much for taking the time to leave such a wonderful review! We truly appreciate your trust and kind words. It means a lot to our whole team to know that you were happy with the communication, the app, and the service from our drivers. Your recommendation is incredibly valuable to us, and we will be more than happy to assist you again in the future!
Excellent service!
March 12, 2026
Reply from Alps2Alps
Thank you for travelling with Alps2Alps and for taking the time to share your feedback! We’re delighted to know that everything went smoothly and that you had a pleasant journey. Providing reliable service and excellent customer care is always our main goal. We can’t wait to assist you again on your next trip to the Alps!
Reply from Alps2Alps
Thank you very much for your trust and kind feedback! We are thrilled to hear that our transfer met your expectations and provided you with an excellent experience. We greatly appreciate your review - it truly inspires our entire team. We are grateful that you choose Alps2Alps, and we look forward to accompanying you on your mountain adventures for many seasons to come!
Smooth experience
Timely arrival of the drivers, timely communication and reminders via the app, smooth rides.
March 4, 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We are thrilled to hear that our transfer met your expectations and provided you with an excellent experience. We treat every client with care and true professionalism. Your feedback is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Driver was punctual and had good…
Driver was punctual and had good communication. Transfer was smooth and easy
March 11, 2026
Reply from Alps2Alps
Thank you for choosing our service and leaving such a kind review! Our drivers strive to make every ride reliable, timely, and comfortable, with friendly and attentive service. We wish you an excellent ski season and will be happy to assist you again on your next trip!
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