We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more
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Review summary
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Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more
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Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more
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Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more
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Company details
About Alps2Alps
Written by the company
Welcome to Alps2Alps, the best ski transfer company around!
We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOWOur Low-Cost, Reliable Ski Transfer Service
A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.Affordable Midweek Ski Transfers
Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quoteWide range of options for your ski transfer
Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehiclesAlps2Alps app for customers
Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!Save with our loyalty scheme
Save up to 10% on each of your bookings by joining our loyalty system.Contact info
Office 7, 6 Gainsborough Road London , E11 1HT, London, United Kingdom
- +44 (0)20 3290 4046
- info@alps2alps.com
- alps2alps.com
4.4
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Amazing service
Amazing service, Drivers were friendly and helpful, communication with Alp2Alp was great.
Will definitely be using ALp2Alp again.
March 20, 2026
Reply from Alps2Alps
Thank you very much for your kind words and for taking the time to share your feedback! We truly appreciate your trust in Alp2Alp.
We are especially grateful to hear your positive comments about our drivers and our communication. Professionalism, reliability, and high-quality service are our top priorities, and it is very rewarding to know that this was reflected in your experience.
Thank you once again for your appreciation and recommendation. We look forward to providing you with the same high level of service on your future trips!
Avoid VIP Booking – Systematic Bait-and-Switch & Deceptive "Weather" Excuses
I paid a €1,500 premium for a "VIP Class" return transfer (Geneva to Alpe d'Huez) specifically for a Mercedes S-Class or BMW 7 Series. Despite a written guarantee from their team on March 16th that "the driver will have the exact vehicle you requested", Alps2Alps executed a textbook bait-and-switch on both legs of the journey. On the arrival leg, they substituted the S-Class with a Tesla Model Y, claiming that "other VIP vehicles will not be able to drive in 30cm snow". This was proven to be a scripted fabrication; a colleague who booked the same VIP service three days prior—during perfectly clear weather—was assigned the exact same driver and Tesla, proving they simply do not deploy the VIP fleet they charge for. To make matters worse, the driver (Izzeddine) attempted to solicit an additional €90 cash payment for "snow tires" upon arrival.
The return leg was even more insulting. Despite their previous claim that an S-Class lacked the ground clearance for snow, they sent a Peugeot 308. This is a front-wheel-drive economy hatchback that is lower to the ground, less safe in Alpine conditions, and categorically a "Standard/Economy" vehicle. When I challenged this, they hid behind "Customer Care escalation" rather than honoring Section 2.3 of their own Terms, which mandates a refund for downgrades. If you book VIP with Alps2Alps, expect to pay for a Mercedes and ride in a budget hatchback. I am currently disputing the entire €1,500 charge with my bank for "Service Not as Described." Save your money and book with a company that actually owns the cars they advertise.
March 26, 2026
Unprompted review
Reply from Alps2Alps
Dale, thank you for taking the time to share this in detail. We take bookings for our VIP service seriously and we understand your frustration when the vehicles provided did not match what was booked and confirmed. Vehicle substitutions due to operational conditions are covered in our terms, but we recognise that does not make the experience acceptable when a specific vehicle was promised in writing.
We have been in direct contact with you and a resolution has been proposed. We genuinely want to close this fairly. Please continue the conversation with our team directly so we can bring this to a conclusion.
Percect experience
From the very beginning to the end, the service and driving experience were perfect.
March 27, 2026
Reply from Alps2Alps
Thank you for travelling with Alps2Alps and for taking the time to share your feedback! We’re delighted to know that everything went smoothly and that you had a pleasant journey. Providing reliable service and excellent customer care is always our main goal. We can’t wait to assist you again on your next trip to the Alps!
Dangerous and Incomplete Transfer
I booked return airport transfers with Alps2Alps for a family ski trip (Milan Malpensa to Breuil-Cervinia, and return to Turin Airport in February 2026).
The outbound journey was a serious failure. On arrival at Milan, no driver was waiting as arranged. After messaging via WhatsApp, we were redirected to a different pickup point, and the driver did not speak English, making communication difficult.
More concerning was the safety of the vehicle. As we approached the mountain area, it became clear the van did not have winter tyres. The vehicle repeatedly lost traction, eventually spinning and hitting a roadside barrier. Despite this, the driver attempted to continue before becoming completely stuck on a hill. No meaningful assistance or alternative transport was offered. We had to arrange our own rescue via our hotel, which collected us from the roadside about an hour later. Notably, all other vehicles on the road were properly equipped and had no issues.
Following this, I requested a full refund (approx €400 value). The company initially offered €70 plus a voucher, then increased this to €104.17 (around 30% of what they claimed was the fare). I disputed both the amount and their valuation of the journey. Despite acknowledging the situation and apologising, they repeatedly resisted a full refund.
Only at the point where I was about to initiate formal legal action (after a pre-action letter and 14 days) did they agree to refund the full amount.
The return transfer was completed without issue, but based on this experience—particularly the lack of proper winter equipment, inadequate handling of a dangerous situation and attempting to avoid a refund —I would not use this company again.
February 16, 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share such a detailed account of your experience. We are genuinely sorry for the experience you had with our service. Safety is our highest priority, and the circumstances you encountered fall far below the standards we expect from our operating partners. We have already terminated our cooperation with the partner involved to ensure that this never happens again.
Regarding the refund process, we appreciate your patience. It does take time to investigate such cases thoroughly, especially when a local partner is involved and we must collect all necessary evidence to properly assess the situation. That said, we recognise that the process felt slow from your perspective, and we apologise for any added frustration this caused.
We are glad to hear that your return transfer was completed without issue.
Your feedback highlights critical areas where we must improve, and we are taking this very seriously. We are already reviewing procedures with all relevant teams and partners to strengthen safety standards, communication, and incident handling.
Thank you again for bringing this to our attention. Your experience helps us improve and prevent similar situations in the future.
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for your kind words! Providing prompt, professional, and punctual service is our priority, and we are glad to hear that we were able to meet your expectations. Our team will be happy to assist you again on your next trip to the slopes!
Reply from Alps2Alps
We sincerely thank you for choosing Alps2Alps and for your kind words! We’re delighted to hear that your trip went smoothly - your feedback means a lot to us. Our drivers always strive to provide a safe and comfortable journey. We sincerely appreciate your feedback, and our team will be happy to assist you again on your next trip to the slopes!
good serviuce again from Alps2Alps
Our initial driver was running over 1 hour laet due to traffic, but thr team were able to find us another driver promptly which was greatly appreciated.
March 23, 2026
Unprompted review
Reply from Alps2Alps
Thank you so much for your kind words! We truly appreciate your trust. Our team always strives to act professionally and make our service as convenient and comfortable as possible, even in unexpected situations.
We’re glad we could make your transfer easier, and we look forward to assisting you on your next mountain adventure!
Alps2Apls service review
Driver was punctual. He had texted us his contact details in advance. We had no issues. A very good transfer.
March 26, 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We’re delighted to hear that our service provided you with a comfortable and reliable transfer, as well as timely arrival.
We treat every client with care and true professionalism, and your recommendation means a lot to us - it truly inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Reply from Alps2Alps
Thank you for choosing Alps2Alps! We’re happy to know that your transfer went smoothly and met all your expectations. It was a pleasure to be part of your journey, and we look forward to supporting you on your future mountain trips!
Great experience all round
Great experience all round, much cheaper than any other providers for our private transfer.
Drivers were always in contact and the vehicles were great. Will certainly be using again!!
March 24, 2026
Unprompted review
Reply from Alps2Alps
Thank you very much for your positive review and for choosing our private transfer service! We are pleased to hear that you were satisfied with both the quality and the price of our service.
We place great importance on reliability, communication, and comfort, so it is very encouraging to know that our drivers remained in contact and that your journey went smoothly. Your feedback about our vehicles is also highly appreciated.
Thank you again for your trust. We hope to have the opportunity to serve you again in the future!
Alps2Alps service is very reliable
Alps2Alps service is very reliable. Very responsive staff and reply immediately by WA messages on each inquiries and status of the driver. Very happy with the service and communication, will definitely use their service.
March 25, 2026
Reply from Alps2Alps
Thank you very much for your kind feedback! We truly appreciate your positive words. We are very glad to hear that you found the Alps2Alps service reliable and our team responsive throughout your journey. It’s great that you were satisfied with our WhatsApp communication and the quick updates regarding your driver’s status.
Providing clear, fast, and helpful communication is very important to us, and we are happy that this contributed to a smooth and pleasant experience for you. We sincerely appreciate your trust and look forward to welcoming you again in the future!
Smooth transfer
Good communication. Prompt pick up. Clean vehicle. Answered by email immediately I asked a question. Good drivers.
March 25, 2026
Reply from Alps2Alps
Thank you very much for your feedback! We sincerely appreciate your kind words. We always strive to provide a reliable and comfortable service, and we are glad to hear that we met your expectations.
Your comments are very important to our team and motivate us to maintain a high standard of quality in every detail of our service. We truly value your trust and will continue doing our best to ensure that every trip leaves only positive impressions. We look forward to serving you again in the Alps!
Great service
Great service, driver ready and waiting at Geneva, very clean van. Safe journey... Couldn't ask for me.
March 25, 2026
Reply from Alps2Alps
Thank you for choosing our service and for your kind feedback! Providing reliable, professional, and friendly service is our top priority, and we’re delighted to hear that we met your expectations. We sincerely appreciate your review, and our team looks forward to assisting you again on your next trip to the slopes!
First driver was a bit late and was…
First driver was a bit late and was talking on his phone during the whole journey, the return driver was excellent
March 10, 2026
Reply from Alps2Alps
Thank you for your feedback! We appreciate you sharing your experience with us. We are sorry that your first driver did not meet expectations, particularly regarding the delay and phone use during the journey. This is not the level of professionalism we aim to provide, and we will address it internally.
At the same time, we are glad to hear that your return journey was excellent and that you were satisfied with the second driver.
Your comments are very valuable and help us improve our service. We hope to have the opportunity to provide you with a fully comfortable journey to the Alpine slopes in the future!
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for sharing your experience! We’re truly pleased to hear that your journey was comfortable and went exactly as planned. Customer care and service reliability are our top priorities. We look forward to welcoming you back to the Alps again!
Great and reliable company
Great and reliable company. Great communication. I would highly recommend to hire them.
March 17, 2026
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for leaving such a wonderful review! We are delighted to hear that our service provided you with a comfortable booking experience, with a reliable transfer and on-time arrival. We treat every client with care and true professionalism.
Your recommendation is very important to us - it inspires our entire team. We look forward to welcoming you to the Alps for many seasons to come!
Reply from Alps2Alps
Thank you for choosing Alps2Alps! We’re delighted to know that your journey was comfortable and fully met your expectations. Our team and drivers always strive to deliver a high standard of service. Thank you for your feedback - we look forward to assisting you again on your next mountain adventure!
Reply from Alps2Alps
Thank you very much for taking the time to leave such a wonderful review! We truly appreciate your trust and kind words. It means a lot to our whole team to know that you were happy with the communication, the app, and the service from our drivers. Your recommendation is incredibly valuable to us, and we will be more than happy to assist you again in the future!
Horrible experience with an unsafe driver
The driver from Courchevel to Geneva was terrible. Arrived late, then claimed he wasn’t going to take us because we had skis (the reservation included skis). After we said we would get an Uber, he threatened to call the police. Then he said he would take us, but only if we paid him extra (in cash) for the skis. We had no option at that point so we went with him. Before we got to the airport, he stopped and demanded the money. He became very aggressive and we feared for our safety. We paid him and he finally dropped us off. Alps2Alps was little to no help during the ride. Then after requesting a refund, they only refunded the extra amount we paid for the skis. They should have refunded the cost of the trip since it was so stressful and unsafe. I will never use them again.
March 14, 2026
Reply from Alps2Alps
Thank you for taking the time to share your experience. We want to assure you that this incident has been treated with the highest level of seriousness. As soon as your report was received, we launched an internal investigation, and our cooperation with the driver involved was immediately terminated. Respect and safety for our customers are non‑negotiable, and we will not tolerate behaviour that causes distress.
We sincerely apologise for the stress and discomfort this situation caused during your trip — your feedback is essential in helping us ensure that such incidents do not happen again.
Punctual and fast transfer
March 17, 2026
Reply from Alps2Alps
We sincerely thank you for your trust and such a warm review! We’re truly pleased to know your journey went flawlessly and left you with only positive impressions. Your words are the greatest reward for our team. Thank you for choosing Alps2Alps - we would be delighted to arrange your next perfect transfer to the Alps!
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