Altafiber Reviews 8

Slowly creeping up the price and they won't let you cancel services online. I wanted to get out months ago but have not had the time to go to one of the three physical locations they force customers to go to rather than simply letting us leave and drop off equipment at a later date.... Y'all know exactly what you are doing here and it sucks.

Never in all of my years, have I dealt with a more rude and condensing customer service representative, after being with this company for almost a decade. It baffled me with how apathetic she was, when I told her about my Mother's passing/needing assistance with having the late fees waived, because I thought the card was on file/set for autopayment. Unfortunately, the past customer service representative, did not set my card up for autopayment and charged me a late fee for TWO MONTHS! I am seriously thinking about switching service and never looking back.
Update: One employee/an extremely thoughtful/understanding supervisor, convinced me to still be a customer/apologized for the unfortunate/shockingly poor customer service. While I accepted the apologizes/the waived late fees, it still does NOT excuse the poor customer service I received before. Use Altrafiber at your own risk/be weary of their constant price increases out of the blue.

I signed up for Altafiber with a clear agreement—$50/month, no installation fee, and billing by mail and email—but due to their error entering my email incorrectly, I never received a bill, couldn’t access my account, and had my internet shut off. Despite paying $120 to restore service and being told all fees were cleared, the same issue happened again, forcing me to pay another $45 just to reconnect. Now, after paying my regular $50 in October, they’re demanding $104 for September, and this marks the fifth time I’ve had to argue over charges caused entirely by their own failures. As a single working mother, I don’t have time to fix Altafiber’s mistakes, and I’ve reached my limit—if this isn’t resolved immediately, I will escalate this legally, and frankly, I’d rather pay for a lawyer than give Altafiber another dime.

Since they switched to fiber, my internet disconnects at least once daily, and I've had to cancel the service for my cameras because they are unable to connect. Every time I call for help, I'm told I have to send them a photo of me and my driver's license--not happening. I'm not interested in my image being stored on their servers.

Oh, and of course they have raised my fee to the point where I'm not going to be able to afford it.

Altafiber has a terrible product and terrible customer service. Same problems over and over again and all they can tell you is they will send a tech out and of
Course it is a window that requires you to miss work. Over and over again and they offer no acceptable solution to a continuously faulty product.

Quick and easy service. Fair pricing

actually getting the speeds we subscribed for

ALTAFIBER IS A JOKE WHEN IT COMES TO RUNNING A BUSINESS. OUR PHONES NEVER WORK I HAVE TO OPEN A TICKET FOR THE SAME CRAP EVERY DAY OR EVERY OTHERDAY. THEY CAN BE SET TO FORWARD CALLS FOR AFTER HOURS AND THIS TAKES ABOUT AN HOUR TO DO BECAUSE YOU HAVE TO OPEN A TICKET EVERY TIME. WHEN YOU OPEN A TICKET LIKE I JUST DID IT TAKES ABOUT 30 TO 60 MIN FOR THEM TO CALL BACK. TODAY I CAME IN AND TURNED OFF THE CALL FORWARDING AND NOW I HAVE NO PHONE SERVICE AT ALL. THEY GIVE NO TRAINING ON HOW TO USE WEBEX AND IT IS HARD AS HELL TO NAVIGATE IT. THEY SEND YOU 70 PAGES OF GIBERISH THAT IS ALL THE TRAINING YOU GET "I EMAILED YOU THE TRAINING LINKS GOOD LUCK!" I AM WAITING NOW FOR SOMEONE TO LOOK AT MY TICKET WHILE MY COMPANY HAS ZERO PHONE SERVICE. SERVICE COMPANIES THAT USE CBTS WILL GO OUT OF BUSINESS WHEN THEIR PHONE SERVICE DONT WORK!!! BEEN DEALING WITH THIS SINCE THEY WERE CINCINATTI BELL THEN CBTS NOW ALTAFIBER