Alto Bmo Reviews 

I've had a BMO Harris checking account for years. I opened an Alto BMO account a month ago and put $5k in. Last Thursday I started a transfer to my checking account, within BMO, and it said the transfer was under review. I'm in the middle of buying a house and needed the money so I called them on Friday and they said the money would be available tuesday b/c it needed to be reviewed. I need the money so I call Monday to confirm it will be available Tuesday and I'm told it won't be for another couple days. The rep is cold and RUDE. I ask for a manager but of course there isn't one available. I call Tuesday, another moron rep who doesn't even understand what I'm talking about. She tells me it won't be available until the following MONDAY!!! That's over a week to transfer MY OWN MONEY within the SAME BANK. Steer clear of this scam. I don't know if I'll ever get my money back from them! I'm closing all BMO accounts as a result of this.

I was stupid enough to be lured by the percentage rate of their high yield savings account. I transferred my money over to them and that was the start of my nightmare experience with them. Their online banking system is from the dark ages and even though it has a section for "pending transactions" or transfers, their own customer service person told me no transactions ever show up on there. So I ended up creating a duplicate transfer for moeny into the account, thinking the first one didn't go through. That mistake took almost a week for them to sort out with my bank even though I called them immediately after to have it stopped as a technical error. After this experience, I realized this was not a bank I trusted to have my money with and attempted to transfer my funds (once the initial issue was finally settled) transferred back out. That set off a fraud alert to my account, so that I no longer had any access to my funds. I must have called in to this company about 7 times to try to assure them there was no fraud and to lift the alert so I could just take my money back and close the account. I have gotten nothing but a run around. You can never talk to a supervisor or manager. When they transfer you to the "fraud department", no one answers so you get sent to a voicemail that is full and can't accept new messages. I am still dealing with this situation and I have never had such a terrible experience with a bank (which is saying a lot). Don't get sucked in by their interest rates. Go somewhere else.