I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
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See what reviewers are saying
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Above and Beyond After being contacted by many firms, we were unsure who to trust to properly examine our company rates. We chose Altus Group and were impressed. We have not secured savings on all... See more
Company replied
We had some show houses and Altus Group managed to save us a great deal of money by communicating with Hunts DC directly, on our behalf. The information gathering was straightforward and we were inf... See more
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Company details
About Altus Group
Written by the company
As of the 1st January 2025, Altus Group’s property tax business has been acquired by Ryan, LLC. If you would like to leave feedback on the service you have received in relation to property tax after 1st January 2025, please do so on their Trustpilot page.
Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services.
Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle.
Altus Group is a global company headquartered in Toronto with approximately 1,900 employees across North America, EMEA and Asia Pacific. For more information about Altus (TSX: AIF) please visit altusgroup.com.
Contact info
Altus Group, Second floor, 74 Wigmore Street, W1U 2SQ, London, United Kingdom
- 0207 636 7347
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
618 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional experience
Christopher was very professional in dealing with us
April 18, 2024
Unprompted review
Reply from Altus Group
Hello Charlotte, thanks for the 5-star feedback. I'll be sure to pass it on to Christopher!
Gavin
Highly Recommended
Archie at Altus provided excellent client care with full instructions to assist the process. He has provided assistance and advise when needed and is an ongoing support. Highly recommended.
April 18, 2024
Unprompted review
Reply from Altus Group
Thank you for this review Mark, we really appreciate the feedback. Its great to hear you have experienced such excellent support.
Thank you
Gavin
Quick service
April 17, 2024
Unprompted review
Reply from Altus Group
Thank you for taking the time to leave us a review. We are grateful for all feedback.
Gavin
Professional friendly staff
My experience with Altus Group has been very positive from the outset. My most recent correspondence with Christopher Dillon was no exception.
April 17, 2024
Unprompted review
Reply from Altus Group
Hi Alison,
Thank you for taking the time to leave us a five star review. It's great to know that your experience has been so positive
Thanks
Gavin
Thanks to Justin Booth
Justin Booth, Onboarding Executive, was extremely helpful and engaging while guiding me through the onboarding process via Gov.UK over the phone. What could have been a very tedious process turned out to be straightforward. Many thanks.
April 16, 2024
Unprompted review
Reply from Altus Group
Thank you so much for your 5-star review Janet! I'll be sure to let Justin know about the great feedback!
Gavin
Extremely helpful and excellent services
April 11, 2024
Unprompted review
Reply from Altus Group
Thank you for your review Mehran, we are grateful for your feedback.
Jacqueline
Reply from Altus Group
Thank you very much for your feedback, Christopher will be very pleased.
Jacqueline
Great result
Peter was so helpful and knowledgeable. Thankyou for sorting out my business rates.
April 9, 2024
Unprompted review
Reply from Altus Group
Thank you for leaving us a five star review Robert. We're very grateful for your feedback.
Jacqueline
They went the extra mile to help us…
They went the extra mile to help us obtain rates relief. We are a small company and this makes a huge difference to us. They explored all the avenues available until they came up with one that could be used for us.
March 7, 2024
Unprompted review
Reply from Altus Group
Hello Enid and thank you for taking the time to leave us a review.
I'm glad we have been able to help your business.
Thank you
Jacqueline
Tenure information request
Communication received from Christopher Dillon requesting tenure information for a pending rates rebate claim. The mail was concise, with explanation so easy to address.
March 25, 2024
Unprompted review
Reply from Altus Group
Thank you for leaving us a review. It's great to hear our communication is concise. I'll pass the feedback on to Christopher.
Thanks
Jacqueline
Jodie was extremely helpful throughout…
Jodie was extremely helpful throughout the whole process and very thorough in her explanations. She helped hugely with saving the business money! Thanks Jodie
March 1, 2024
Unprompted review
Reply from Altus Group
Hi Sana, thank you for your 5-star review. I'll be sure to pass your 5-star feedback onto Jodie.
Thanks Gavin
Good service from Altus group…
Good follow-up service from Altus group on long-running costs project where patience and persistence are virtues! Our contact Christopher Dillon was on the ball and walked us through the latest required updates so we could quickly supply them.
March 22, 2024
Unprompted review
Reply from Altus Group
I'll be sure to pass your feedback onto Chris! Thanks Gavin
Excellent to work with very responsive
Excellent to work with very responsive
March 21, 2024
Unprompted review
Reply from Altus Group
Thank you so much for your 5-star review!
patient and polite.
March 21, 2024
Unprompted review
Reply from Altus Group
Thank you very much for this five star review!
I'm glad you found us patient and polite.
Jacqueline
Excellent Service
I was assisted by Amy to open a Government Gateway account today. She stayed on the phone and walked me through it step by step until complete. An outstanding service. Friendly, natural,
professional and a credit to Altus Group.
What a breath of fresh air. Nothing was too much trouble.
March 20, 2024
Unprompted review
Reply from Altus Group
Hi Matthew,
Amy will be so pleased with your feedback. She is a credit to us, and I'm gladyou feel the service you recieived was outstanding.
Thank you for leaving us a review.
Jacqueline
Great service!
Polite, patient and efficient. Everything was made as easy as possible and i was walked through step by step procedures.
March 20, 2024
Unprompted review
Reply from Altus Group
Thank you very much for this review of our service. It's great to know that we have made the process as easy as possible, as you found us to be polite, patient and efficient.
Jacqueline
Reply from Altus Group
Hello Nishma, Thank you for taking the time to leave us a review. We are grateful for all feeback.
Jacqueline
Quick response and always helpful
March 1, 2024
Unprompted review
Reply from Altus Group
Hi Richard,
Thank you for taking the time to leave us a five star review. It's great to know that we are helpful and respond quickly.
Thanks
Jacqueline
I have been dealing with Atlus for the…SAVING MONEY!!!
I have been dealing with Atlus for the last 10 years, and they always deliver what they promise, its a streamless peocess that saves youi money, leave it to the experts , and start saving money.!!!!
March 14, 2024
Unprompted review
Reply from Altus Group
Thank you for the great review Anthony. It's great to hear that you have been with us for so long, and even better to know that you are happy with the service provided by us.
Thanks,
Jacqueline
A proactive and helpful company
Altus are very proactive in helping eliminate administrative burdens and helping speed up progress.
March 13, 2024
Unprompted review
Reply from Altus Group
Hi David, thank you for your five star review. Its great that you feel we are poactive and are helping to speed up the process.
Jacqueline
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