Thank you for your feedback. We’re genuinely sorry to hear that you’re disappointed with aspects of your experience, and we appreciate the opportunity to clarify a few important points.
Our outlet connections are designed to work specifically with swanneck downpipe bends. This is standard practice across the aluminium guttering industry, as it ensures optimal compatibility and performance. Modifying or reducing the outlet size further would unfortunately compromise the gutter’s maximum flow capacity. The outlet diameter is shown within our drawings but we will look to add additional notes to our website to try and make this clearer.
Regarding the paint finish, we’re glad to hear the RAL colour met your expectations. The finish applied is a high-quality architectural-grade polyester powder coating (Interpon D1036 X-Pro). As with all painted finishes, it can be scratched if mishandled, particularly before installation, and we always recommend taking care during handling and fitting to avoid this.
The small discreetly positioned holes in the top fascia and soffit boards are necessary for the powder-coating process. These are hanging holes used to suspend the panels during the 200°C baking stage. This method is industry standard for coating large panels, as it avoids blemishes or damage that clips or contact supports might cause. However, these holes should not be visible after installation (used as fixing holes, hidden by drip edge and within fascia returns).
We always welcome questions, both before and after purchase, and are more than happy to provide guidance to ensure the right product is selected for each project. If there’s ever any uncertainty, we encourage customers to contact manufacturers or suppliers directly — most are more than willing to help clarify specifications or offer advice to avoid misunderstandings. We're here to support you every step of the way.
Many Thanks,
Alugutter
