Easy, fast and reliable service from ALWAYS Software and great attention from Richard V. Everything went smoothly from payment to download ( be patient, it is 5Gb to download) and activating the ke... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Too much of a hassle to find and then download your file to my computer. Too complicated. The package was anly a basic security package, with the normal functioinality needed to be purchase... See more
Company replied
Andrew was awesome with support after the product key for my device did not work initially. Guided me through various trouble shooting solutions and then finally a replacement key did the trick. Than... See more
Company replied
I bought a 2016 version of Microsoft Office for Mac, but, for some reason, I couldn't activate it. After many attempts, I was finally able to do it. Kevin guided me and was very patient. The customer... See more
Company replied
Company details
Written by the company
Welcome to Always Software, your trusted gateway to all things Microsoft! Our website is dedicated to providing genuine Microsoft licences at prices that will leave you smiling. With an array of products ready for immediate download, your favourite software is literally a click away. Worried about compatibility or need assistance with installation? Fear not, our multilingual technical support team is on hand 24/7, ready to assist you every step of the way. Whether you need help in English, Spanish, French or any other language, you'll always find a friendly hand ready to assist. At Always Software, we believe in quality, accessibility, and customer satisfaction. We take pride in offering legitimate licences at unparalleled prices, with a hassle-free purchasing process and a customer experience that exceeds all expectations. Don't delay, explore our offers today and discover why we are the preferred choice for tech enthusiasts across the globe. Your Microsoft solution awaits, and we're here to make it happen!
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 20 3936 0802
- hello@always.software
- always.software
4.5
Excellent
141 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kevin's attention
Very good attention from Kevin, he immediately helped me solve my problem, thank you very much
May 31, 2024
Unprompted review
Reply from Always Software
We are pleased to know that our commitment to customer service has resulted in a positive experience for you. We strive to provide exceptional support and resolve any issues quickly and effectively. Your satisfaction and the optimal performance of our programs are of utmost importance to us, and we are glad to have met your expectations.
We sincerely value your trust in us and look forward to continuing to be your reliable solutions provider in the future. Please do not hesitate to contact us at any time if you need further assistance or have any questions.
Once again, thank you for your time and for sharing your valuable feedback.
I had a problem with a product and…
I had a problem with a product and chatting with Kevin its return was accepted.
May 17, 2024
Unprompted review
Reply from Always Software
We are pleased to know that our commitment to customer service has resulted in a positive experience for you. We strive to provide exceptional support and to resolve any issues quickly and effectively. Your satisfaction and the optimal performance of our programs are of utmost importance to us, and we are glad to have met your expectations.
We sincerely value your trust in us and look forward to continuing to be your reliable solutions provider in the future. Please do not hesitate to contact us at any time if you need further assistance or have any questions.
Once again, thank you for your time and for sharing your valuable feedback.
Reply from Always Software
We are pleased to hear that our commitment to customer service has resulted in a positive experience for you. Our goal is to provide exceptional support and resolve any issues promptly and effectively. Your satisfaction and the optimal performance of our programs are of utmost importance to us, and we are glad to have met your expectations.
We sincerely appreciate your trust in us and look forward to continuing to serve as your reliable solutions provider in the future. Please do not hesitate to contact us at any time if you require further assistance or have any questions.
Once again, thank you for your time and for sharing your valuable feedback.
Great support
Great support , they spend more than hour to help me. very dedicated. 100% satisfied
Best Wishes
Narendran
April 9, 2024
Unprompted review
Reply from Always Software
We are delighted to learn that our dedication to customer service has resulted in a positive experience for you. Our commitment is to provide exceptional support and to resolve any issues quickly and effectively. Your satisfaction and the smooth operation of our programs are our top priorities, and we are pleased to know that we have met your expectations.
We sincerely value your trust in us and look forward to continuing to be your reliable solutions provider in the future. Please feel free to reach out to us at any time if you need further assistance or have any questions.
Once again, we thank you for your time and for sharing your valuable feedback.
The service is highly recommended
The service is highly recommended, at first I had a lot of doubts, I thought I would be scammed, but after taking a risk, I realized that it was worth it
March 1, 2024
Unprompted review
Reply from Always Software
We are delighted to hear that our dedication to customer service has translated into a positive experience for you. Striving to deliver exceptional support and promptly resolve any issues that may arise is paramount to us. Your satisfaction and the seamless operation of our programs remain our utmost priorities, and we are thrilled to have met your expectations.
Your trust in us is sincerely appreciated, and we look forward to continuing to serve as your dependable solutions provider in the future. Please feel free to reach out to us anytime should you require further assistance or have any inquiries.
Once again, thank you for your time and valuable feedback.
Paid the money- received the key-…
Paid the money- received the key- downloaded and activated the software- Simples !
February 7, 2024
Reply from Always Software
Thank you for sharing your experience! We're glad to hear that the process of acquiring our software was straightforward and that you're already working at full capacity with your new license. If you need any further assistance or have any queries, please don't hesitate to contact us. We're here to help with whatever you need.
Very good service
January 26, 2024
Reply from Always Software
We sincerely appreciate your ongoing loyalty and the time you have taken to share your positive experience with us. We are pleased to learn that you have successfully acquired your license and have found our products to be affordable. We continuously strive to provide quality solutions at competitive prices.
We deeply value your trust in us and look forward to remaining your preferred choice for future acquisitions. If there is anything specific we can improve upon or any other request you may have, please feel free to let us know.
Thank you once again for your continuous support, and we hope to deliver exceptional service to you in the future.
you offer good prices and good products
January 31, 2024
Reply from Always Software
Thank you for sharing your experience! We're glad to hear that the process of acquiring our software was straightforward and that you're already working at full capacity with your new license. If you need any further assistance or have any queries, please don't hesitate to contact us. We're here to help with whatever you need.
Great service, great value for money , super reliable
Easy, fast and reliable service from ALWAYS Software and great attention from Richard V.
Everything went smoothly from payment to download ( be patient, it is 5Gb to download) and activating the keys which worked perfectly.
The Account section of their web is very useful and easy to use
January 17, 2024
Unprompted review
Reply from Always Software
We sincerely appreciate your positive feedback and are pleased to learn that you were satisfied with our assistance. We strive consistently to provide efficient and reliable service to our customers. Your trust is essential to us, and we are delighted to know that we have met your expectations.
We remain at your disposal for any further inquiries or assistance you may require. We value your trust in us and look forward to continuing to be of help in the future.
Fast, easy and affordable!
Fast, easy and affordable! Customer service is uncommonly good - able to reach a human being on their chat even on weekends. Keys worked perfectly.
January 14, 2024
Unprompted review
Reply from Always Software
We sincerely appreciate you taking the time to share your experience with us on Trustpilot. We are pleased to hear that you had a positive experience with our products and customer service.
We continuously strive to provide prompt and efficient service, as well as offer products of the highest quality to our customers. Your positive feedback is invaluable and motivates us to continue improving to meet your expectations.
We are grateful for your trust in us and look forward to remaining your choice in the future. If there is anything else we can assist you with, please feel free to reach out to our customer service team.
We appreciate your support and hope to have the opportunity to serve you again in the future.
Quick and easy download price was good…
Quick and easy download price was good as well
December 27, 2023
Reply from Always Software
We sincerely appreciate you taking the time to share your experience with us on Trustpilot. We are pleased to hear that you had a positive experience with our products and customer service.
We continuously strive to provide prompt and efficient service, as well as offer products of the highest quality to our customers. Your positive feedback is invaluable and motivates us to continue improving to meet your expectations.
We are grateful for your trust in us and look forward to remaining your choice in the future. If there is anything else we can assist you with, please feel free to reach out to our customer service team.
We appreciate your support and hope to have the opportunity to serve you again in the future.
Great experience
December 26, 2023
Reply from Always Software
We sincerely appreciate your time and effort in leaving your review on Trustpilot. Your feedback is highly valuable to us, and we are delighted to learn that you have had a positive experience with our services/products.
We continuously strive to provide the best quality and service to our customers, and your kind words serve as a testament to our commitment. If there is any specific area where we can improve or if you have any additional suggestions, we would be more than happy to receive them.
Thank you once again for choosing us and for taking the time to share your experience. We are here for any questions or assistance you may need in the future.
License Key
I received my product quite quickly, when installing it I had some problems that were quickly solved by Kevin, who guided me step by step on everything I had to do to verify that the installation was complete. Really very grateful and 100% would buy here again.
January 7, 2024
Unprompted review
Reply from Always Software
Thank you for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with our service and your new license. Providing excellent service is our top priority, and we're delighted that it has met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is paramount to us, and we're here to help.
Fast, efficient and cost effective
Very fast and polite response from Kevin. Problem with code generation quickly sorted.
January 6, 2024
Unprompted review
Reply from Always Software
Thank you for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with our service and your new license. Providing excellent service is our top priority, and we're delighted that it has met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is paramount to us, and we're here to help.
Reply from Always Software
Thank you for taking the time to share your experience with us. We are thrilled to hear that you are satisfied with our service and your new license. Providing excellent service is our top priority, and we're delighted that it has met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is paramount to us, and we're here to help.
Problem activating Office 2016 for Mac
I bought a 2016 version of Microsoft Office for Mac, but, for some reason, I couldn't activate it. After many attempts, I was finally able to do it. Kevin guided me and was very patient. The customer service is fast and easy (you can talk by chat). I truly recommend it. If you are less patient I highly recommend paying more for a more recent version of Office.
December 16, 2023
Unprompted review
Reply from Always Software
Thank you very much for your review. We're thrilled to hear that you noticed our speed and efficiency in service. We're committed to maintaining that standard to consistently provide you with the best experience. Thank you for your trust and support!
Too much of a hassle to find and then…
Too much of a hassle to find and then download your file to my computer. Too complicated.
The package was anly a basic security package, with the normal functioinality needed to be purchased as an extra.
Poor value for money.
May I have a refund please?
Peter Biglands
December 4, 2023
Reply from Always Software
We're genuinely sorry to hear about your experience. We understand your frustration with the hassle of locating and downloading our file, and we apologize for any complexity you encountered during this process. Your input on the functionality and value for money is valuable to us, and we'll certainly take it into account as we improve our services.
Reply from Always Software
We're glad to know that our commitment to quality and support has pleased you. We're here to assist you with anything you need. Thank you for choosing us!
Andrew was awesome with support after…
Andrew was awesome with support after the product key for my device did not work initially. Guided me through various trouble shooting solutions and then finally a replacement key did the trick. Thanks again, much appreciated.
Peter.
December 9, 2023
Unprompted review
Reply from Always Software
We're glad to know that our commitment to quality and support has pleased you. We're here to assist you with anything you need. Thank you for choosing us!
Excellent software and price
Excellent software and price. Software was easily registered online using the key provided after purchase.
Would purchase again.
November 30, 2023
Reply from Always Software
We're glad to know that our commitment to quality and support has pleased you. We're here to assist you with anything you need. Thank you for choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.