Probably the worst after sales I've…
Probably the worst after sales I've ever experienced. After returned my defected equipment ( which broke one week out of the first years warranty) I had to wait a further 7 months!!! For the equipment to be fixed. In that time I wasn't contacted once, it was myself who had to make contact to find out what was going on. In doing so I was greeted with apathy and a complete disinterest in the my situation, more than once the phone was put down midway through our conversation. If that wasn't bad enough after receiving the machine back (all at my expense) it didn't work! So at more expense again i returned it only to go through the same poor customer service process again! When asking to talk to the managing director a Mr Tim Yin, he was so rude in his response and offered no recourse for his companies shocking returns and customer service policy. I hazard to guess his staff are less than happy working there, they show absolutely no pride in the service the company offers. This is second machine I have bought from this company both of which ended up back with them to fix. If your looking to buy any or the wide range of products AM offer, do yourself a favour go elsewhere. There's product maybe competitive on the initial outset but you will pay dearly later down the line. If not in Rands your own mental health as these guys will have you pulling your hair out with the complete frustration of having to deal with them. No more so than the managing director Mr Yin himself!! I will never use them again and I will never recommend them to anyone looking to purchase their equipment. So to sum up steer clear you won't regret it.