Andersen & Martini - Ballerup Reviews 129

I entered into a purchase agreement for a Kia Picanto 2015 at Andersen & Martini in Ballerup, and unfortunately, my experience was disappointing and stressful.
During the test drive, I pointed out engine noise and visible rust, but these concerns were not reflected in the written agreement despite being discussed with the sales advisor. The car also lacked cruise control, which was not mentioned before signing—a feature that was important to me.
I was quoted 10,000 DKK for tyres, with the understanding that the cost would be shared 50/50. Later I found that cheaper Goodyear all-season tyres worth around 3,100 DKK in total had been fitted, yet I was still asked to pay 5,000 DKK.
When I raised these issues, the dealership’s position changed several times—first requesting 8,000 DKK, then 5,000 DKK, and later nearly 10,000 DKK as “damages,” even though I had neither paid nor taken delivery of the car. I also received a notice from their law firm (Autobranchen Danmark) threatening legal action.
According to the contract’s own terms, a cancellation or damages fee applies only to business transactions, not private consumer purchases like mine. Routine preparations such as service or inspection cannot reasonably be treated as “damages.”
To bring the stressful situation to an end and to save my time and energy, I ultimately paid 4,000 DKKas goodwill gesture, even though I sincerely believe I had no legal obligation to do so.
Overall, I found Andersen & Martini’s handling of the matter unfair, inflexible, and unprofessional. If you decide to buy or service a car there, make sure every verbal commitment is written into the contract, as in my case these were not properly honoured.

Great service and friendly staff and A&M. Andreas and Enes were very kind and helpful for my buy at A&M. I can highly recommend the place for your next buy.

Very good and friendly experience i got from andreas. Highly recommend for buy and sale car

We had a very good experience from Andersen & Martini Ballerup.
Enes Kizilkaya he is very helpful gave us a good service and we had good deal.
I highly recommend to go and have a talk with Enes if you wish to get good car for good price and good service.

Thanks

We have recently visited A&M Ballerup for car repair, and unfortunately, we had a disappointing experience. The customer service was subpar, the staff seemed unsympathetic.

They have managed to fix the car in a couple of attempts though, however we had to bear the cost in terms of time, hassle and frustration.

They told us the warranty repair on our new car is a "free service", which was completely unexpected and outrageous.

I hope this feedback is helpful in making improvements and is received constructively.

At AM Ballerup, I experienced excellent customer care and salesmanship from Jacob Zancho about used car sale, financing and energy choice.

Danish company so why to reply in english? Anyhow as usually with Andersen & Martini I can only write that they do ever so well in all respect if to repair/service of car and in the sales department which used this week. Bought new car and for both the sales persons Andreas and Enes the service, guidance and support was brilliant. 👍🏻up for all of them. Justa

Well, I recently bought my first car in Denmark. Being recently arrived in Denmark, I was looking for a place I can rely on for the purchase of a used car that is in good condition.
A friend of mine recommended AM, I checked the website, I found my car and went to AM, Ballerup. Enes, the person who helped me to know more about the car, the options I have and the extra amenities I would be getting.
Within in few days, I got my car in my parking. I would say, they are good at what they do. Either it's a new car or a used one, the quality is uncompromised and even the after-sale service, which is something I am glad I am still getting, I would choose AM over any other company during my stay here in Denmark.

Enes was super efficient in the whole car sale process. Nice estimation of my car, super quick to respond to any questions I had and he managed a perfect delivery for my new car.
Highly recommended!

Super god service og super sød forhalndler!