Amazon Kdp 

This company is an absolute disgrace. After sales of more than 13,000 books and excellent reviews, a bot with a silly made-up name sent me an email to say that my account was terminated for imitating a previously published work (a translation of Baudelaire who died in 1867!). They stole £450 of unpaid royalties for the previous six weeks and destroyed years of my hard work. They ignored my emails and just sent automated replies, each signed by a different invented name.

Fortunately I can take the hit, but many authors depend on Amazon’s worldwide exposure for their livelihood, and to suddenly have it taken away without so much as an explanation is bordering on criminal.

Amazon CEO Andy Jassy please take note. I have written to you several times and have never received the courtesy of a reply, or even an acknowledgment.

The Single Greatest Frustration: The Inaccessible and Opaque Compliance Process

As an author and publisher, I’ve found Amazon KDP to be an excellent platform — until something goes wrong. When an issue arises, particularly around compliance or technical review, the system quickly becomes inaccessible, slow, and automated — treating authors like algorithms rather than valued business partners.

1️⃣ The Black Hole of Communication

When a book or series is flagged by KDP’s automated system (e.g., for “Low Content” despite having proprietary, high-value methodology), authors are thrown into a communication void. There’s no guaranteed, trackable Case ID, no confirmation that an appeal has been received, and no clear path to escalation. This leaves authors guessing, resubmitting, and losing valuable time and income.

2️⃣ Zero-Tolerance, Zero-Context Automation

The automated review process relies heavily on keyword flags rather than true content assessment. Entire series can be instantly blocked — even while paid advertising campaigns are running — causing immediate financial loss. Without visibility into why a title was flagged, the appeal process becomes pure guesswork.

3️⃣ Inconsistent and Delayed Review Moderation

Even when customers leave valid, guideline-compliant reviews, they’re often delayed or never posted without explanation. This inconsistency undermines both marketing efforts and reader trust, making it impossible to build reliable social proof.

4️⃣ The Missing Human Touch

KDP’s lack of accessible, human escalation is unacceptable for a platform that authors rely on for their livelihoods. There should be:

A dedicated support portal where authors can open and track tickets with visible status updates.

Defined SLA response times for critical issues (e.g., 24 hours for blocked books).

A call-back or live chat option for urgent matters like compliance blocks, active ad issues, or account suspensions.

5️⃣ Transparency and Accountability Needed

Authors need tools to see where things stand — for example, an Author Review Status Tool to check whether reviews are in moderation, approved, or rejected with clear reasons.

In summary:
KDP’s publishing system works beautifully — until you need help. When that moment comes, the lack of transparency, accountability, and accessible support creates unnecessary financial and emotional stress for authors who simply want to resolve legitimate issues and keep their businesses running.

If KDP wants to maintain trust with its creative partners, it must build a true customer support infrastructure — one that acknowledges authors as professionals, not automated case numbers.

It takes intelligence not arrogance to see the need for improvement.
My mental picture of Amazon CEO is a bloated yank wearing a too small white Elvis suit with silver tipped cowboy boots, a huge white stetson smoking a fat Cuba cigar, saying "why the hell should I care boy? look at the money I"m making".

Amazon KDP’s proofreading service was top-notch. They caught even the smallest errors in my manuscript, ensuring it was flawless before publication. I’m beyond impressed with their professionalism and meticulous attention to detail.

The book marketing strategies provided by Amazon KDP were phenomenal. From social media campaigns to email outreach, they covered every aspect of promoting my book. Thanks to their efforts, my book reached a global audience and exceeded my sales expectations.

Amazon KDP turned my manuscript into a professional, published book. The team was incredibly knowledgeable and supportive, guiding me through every step of the process. Their attention to detail and commitment to quality are unparalleled. Highly recommend their publishing services!