Amazon.com Reviews 6,793

Disgraceful customer service if you can say there’s any. Paid for faster delivery, never received it on the agreed time. Customer service emailed 48 h later saying that it shows I now had received the package and I’m not entitled to anything. It does not take into account I had to collect it somewhere 1h30 away from my place

I ordered a gaming monitor when it was in sale. After 2 delays, it showed as "lost". I was made to contact with customer service to solve it. During this process: - I was told I'd be sent an email that I didn't receive.
- I was told I'd get a complaint form that I didn't get.
- They hung up on me as I was speaking.
- They closed chats as I was typing.

After much struggle they offered me a refund. I was dissatisfied with your refund offer because the product was now much more expensive than when I ordered it. They had it in stock, they could just give me the product I bought.

After some calls, I was assured that I would get a refund offer and that when I ordered the product again, I would be refunded the difference in price too (between what I paid and current price). I was told to wait 2-3 business days for the investigation team to assess the situation. They then ignored the offer of refunding me the price difference.

This is not over yet, but almost. So then I get a refund but they don't refund me the insurance I bought for damages to the product. Right now I'm fighting to get that refund.

These clowns just keep messing me around for months on end. Ordered an item and they keep telling me to now reorder it because it's 'out of stock' even though it's clearly in stock. I still haven't got my item.

This place needs to be shut down, worst company on Earth.

The Poker Chips are in a low quality (made of plastic), while in the image it says professional poker chip...

amazon.com wants my ID photo to refund money!!! that is illegal!!! I don't send my ID photo to all the energumens!!! Pay attention guys... that is what you expect when energumens are free on the internet jungle AI assisted!!! I will lose $174.40 for Order # 111-5537221-9108264 or I send an ID photo... First intent to buy something from amazon.com... first money-losing!!!

updated... I'l send them all ID's that want... guess what's happening... no confirmation for nothing, contacting them... send ID'd... I re-send the f***** ID, no confirmation, and another mail to send ID's... I'll send it once more time f***** IDs... no confirmation... please believe me that Amazon changed to the biggest scam in the world!!!

another update... still impossible to obtain a refund... 11/21/2024 amazon.com is the newest scam!!! customer service = inexistent!!!

pay attention guys and girls! if all is ok... you'll be happy, if not... you'll be in the same place as I am... it was a $170 worst-ever experience... think if you'll play more than that!!!

anyway, I will put here all my experience with the... world's second richest men in the world!!! Jeff Bezos... a garbage!!!

When the product was ordered by Amazon business fault and went under warranty replacement, my account was banned. Asking for a reason: no answer. When you ask for a warranty issue it goes against the terms of usage for Amazon and your account is banned. Amazon never heard about warranty obligations.
They ban your business account, personal account, phone number, both emails, and everything.|
Avoiding in any possible way obligations before customers, which is clear scam.

I dont know who is scamming me, if is Amazon or the company, but they say they sent me the headphones, but I never got them, NEVER!!! I once bought some ram with a company, not through Amazon, but also didnt get it and they looked into it and they sent me another one with no problems, but Amazon.es is horrible, I will never buy something from them again.

Amazon Shopper Panel used to be good. Canadians had to upload 10 receipts a month to receive a $5. reward toward their Amazon Balance or a charitable donation (value .50¢ per receipt). Sporadically there were one question surveys (i.e. Did you buy shoes this month?) for an extra .50 cent reward. Americans received $1. per receipt plus the surveys.

Effective November 1, 2024 receipts are now worth .15¢ each, so for Canadians to receive that $5. reward we now have to upload 33⅓ receipts a month. That's more than one receipt a day. Who shops that much? Not sure if there were any changes for the American ASP. I tried to call Amazon for more information about the change but as in the past nobody in their Customer Services has even heard of ASP. The first CSR (Say*****) put me on hold to go ask his team members and after listening to 5 minutes of really bad music I got cut off. The second CSR (Jo****) told me to email ASP directly and put me on hold to ask his team members for a contact email because his computer wasn't working but they couldn't help either. So if you were waiting to get on the Amazon Shopper Panel list it's not worth it anymore unless you're a shopaholic or you have "ad verification enabled" so they can track you better.

Why do you keep using SEUR ? Should have had a delivery yesterday, half of it arrived, useless without the other half. Today had a sms from SEUR, delivery in the next few minutes it said. An hour later checking the tracking, they had a problem with delivery. The problem was my address they said. Looks like they had a van breakdown. Why do they lie ? The whole idea of tracking is to keep you informed. Absolutely useless, I'm waiting for this. Very reluctant to keep using Amazon when delivery is this bad.

I ordered a new iphone 13. And empty iphone box arrived. This is already 4 weeks ago. I have been calling mailing everything. They told me to send a police report to them. After I did it was radio silence. I called again and send the police report again. Now they just blocked my account without giving me a reason! I lost 600 euros and I want it back. This is not normal I want my money back this is not the way to treat a client who orders regularly ...

they dispatched my order via the spanish correos - not an actual delivery company, and the spanish correos lost it or something. amazon.es told me they will arrange new delivery - they lied. 3 days i spent with their chat agents and they all lied to me, and all excused the other agent saying that they 'regret' misinforming me. WHERE IS MY FU.... PACKAGE?

My mobile phone was cancelled, so I couldn't sign in with two step verification. I called six times and each time received different instructions. Eventually, I have been told to send my ID document. Where can I send them? no one has an idea and no answer to any of my THIRTEEN emails, VERY bad service!!!

My walking treadmill hasn't arrived. I look for a refund on the Amazon website and the only way to apply for it is with refund or returned items. My account clearly shows the item hasn't arrived. No phone number for customer service, no way or contacting someone who speaks English. No customer service at all. I have bought many products from this company and they should treat customers with respect when things go wrong. Is it too much to ask for someone to help with this problem?

They blocked my account and taken my money and did't ship my orders. I will never use them again. Shame on you.

I ordered a Tascam Portacapture X8 High Resolution Adaptive Multi-Recorder (Order #113-xxxxxx) from Amazon, which I later refused delivery for in South Africa. The package was returned to Amazon via Aramex, arriving in New Jersey on September 10, 2024, at 10:29 AM (Waybill/shipping label: 494xxxxx). Despite this, Amazon's system still shows the item as undelivered, and I have not received my refund.

I have contacted Amazon customer support multiple times, and each time I am told to wait longer. The package has clearly been returned as confirmed by Aramex tracking. I am frustrated with the lack of resolution and need assistance to get my refund processed.

Slow ordering process. Thieves of money. When you order, they say it´s in stock. When they charge your credit card, they say it´s in stock. When it´s the date they promised to deliver to you, they send an email, telling you it´s not in stock (??!) and wait another 10 days.

Amazon Spain. I have had an Amazon account for many years. Like many customers I am having more bad experiences, and seriously considering cancelling my account. I have been awaiting a refund since the 3rd September and the vendor has acted with impunity and this has been ignored by Amazon. Customer service and care is not at the forefront anymore.

I have had great service from Amazon over the years but want to know what has changed. I have even noticed the Prime Video service is problematic as my profile fails often…

I have had an Amazon prime membership through my mobile phone contract for several years. But I have become very disillusioned with Amazon. Their prices are now not better than most high street stores. But worse than that, their delivery arrangements with a range of contractors like SEUR, GLS and others is so bad! It is so frustrating to get a notification from SEUR that they can't deliver the item, but Amazon emails to say the item has been delivered! I still haven't got my item. I think this is the very last time I buy anything with Amazon!

Hello,

Here is a summary of what happened in my recent interaction with Amazon.

I purchased an iPhone for work.

The phone gave me problems from the get-go, as I spent hours explaining myself to the support staff. I went to the Apple store 4 or 5 times with various problems

the phone would overheat and shut down

the volume and microphone did not work, so I missed calls

the camera stopped working

couldn't make calls even though I had network coverage

The man at the Apple store said sometimes you make a bad phone, and it is best to get a replacement. As I have been there so many times, he recognized me. On the last visit, he had to replace the camera.

I contacted Amazon, and the supervisor on the 10th promised me that I could return the item for a full refund.

Unfortunately, due to health reasons, I had to travel and was unable to return the item, but was forced to purchase a new iPhone.

When I knew I had to travel, I contacted Amazon and asked them if I could return it upon my return, and they said yes, no problem, aiming to return this on the 20th.

So when I returned, which was 3 days ago, I contacted Amazon to arrange this return.

The support and treatment I received was a disgrace, 3 different operators disconnected from the chat without helping me. One cancelled the original return and created a repair ticket, and the supervisors seemed to care little about the fact that Amazon promised me a return and refund for this item.

So now I have 2 phones and Amazon is refusing to agree to what they promised me, their excuse was that the return ticket was cancelled (by their staff) and it can only be created once

I have emails, chats showing what they promised me, and now they are ignoring the fact of what they promised.

Not to mention since this event, I tried to speak to Amazon on various occasions and they disconnected from the chat 5 times

I was told that I can only send this in for repair.

I have 1100 less in my account now due to Amazon cheating me.

can anyone offer any advise

The last support supervisor was Dean Pedido n.º 407-2109232-9949134 amazon.es

If you have a 10 year Old account and have changed Phonenumber, it is impossible to become customer again.
Stupid