Amazon.com Reviews 6,789

Amazon keps begging to get prime for fast delivery, but the delivery is never fast, they just steal and dont care if you get your package or not. Will never buy from amazon again.

Always a positive experience with Amazon.com. Excellent service; all issues resolved promptly. Tremendous value.

Rubbish! Ordered and paid for Vegan JELLY GRANULES. Received JELLY POTS which are not usable for my intended purpose-cooking! My immediate complaint has met with a deafening SILENCE. Amazon used to be reliable- but no longer. It has got far too big for its boots. Pity-but after many years, I shall no longer be us8ng a company which has zilch customer service .

Ordered 5 items , one delivered by paack not problem (paack have always been good) the other four items were given to SEUR , what a joke of a company , 1st claiming I haven't supplied the correct delivery address (all other deliveries have been fine for years ) so why did paack deliver with no problem with the same delivery address ? Then claiming they tried to deliver at 19.45 !!!! Total lies from this company , spent hours on the phone to amazon to get it sorted , amazon telling me I need to contact SEUR , my contract is with you amazon , you choose the delivery company not me , gave up and asked for a refund, if there's an option of what delivery company not to use I would tick this box every time , complete lies

Hey @AmazonHelp, this is unbelievable. I’ve been a loyal customer, making purchases every single month for over 3 years. Now you’ve locked my account in a loop: I get the OTP, but then it just says "contact support" with no way to actually reach a human.

Is this how you treat one of your most consistent customers? Your automated system is broken. Fix it. #Amazon #CustomerService #Fail

I purchased an item through Amazon.es (order 171-4506706-2320369) and confirmed the VAT refund procedure with Amazon before making the purchase.

After exporting the product outside the EU and preparing all required documentation, Amazon refused to process the VAT refund and directed me to the marketplace seller.

However, the seller confirmed that Amazon collected the VAT and does not process VAT refunds for Amazon orders.

The invoice clearly states that the VAT was declared by Amazon EU S.à r.l., yet Amazon still refuses to handle the refund and redirects me to the seller.

As a result, the customer is left without a solution.

Very disappointing experience with Amazon support.

I returned an item for n the 2nd January and I'm still waiting for my refund I have contacted them several times but have found them to be very unhelpful and rude it is now the 6th march and I still have no refund

Amazon has been double charging me in both Australian and USA for the same service I contacted them last month and they said someone will cancel it for me. However the money was taken out of my account again twice. I rang them today and they cancelled it however they recommended deleting my account in the USA which I did, little did I realise it deleted my entire account money down the drain only a refund on last payment for the USA, and I had just paid the Australian subscription it has also removed every book I had brought on kindle. I will never use this service or company again.

In general I am very satisfied with Amazon. It is in SPain the only option to get a sure delivery of a product.

But the Tax free service does not work. Amazon does not supply a DIVA number, but ask the customs to stamp and check an invoice on export. But at the border of Spain to Andorra, the Custom officers only work with DIVA numbers and do not support any other (traditional) system.

The difference between Amazon Spain and Italy is incredible.
Terrible in Spain, excellent in Italy.

I don’t understand why Amazon Spain keeps using PAACK to delivery bigger orders. They are absolute hideous, in a capital city such as Lisbon they keep on delaying deliveries by 2-5 works days. I get orders from china faster than orders from Spain that are delivered by PAACK.

I bought an item to ship to Kenya, but it never arrived, and they never refunded me. Disgusting service.

Amazon deducts money from the card and then cancels the order

Outstanding customer service – Amazon Spain did what my bank wouldn’t
I want to specifically praise Amazon Spain and their Executive Customer Relations team for their professionalism and efficiency.
I returned a faulty item and Amazon correctly issued a refund. When my bank (CaixaBank) failed to locate the refund and repeatedly gave incorrect advice, Amazon stepped in and provided clear, detailed confirmation of the refund — including the ARN reference — showing that the refund had been authorised and accepted by the bank.
Unlike my bank, Amazon:
Responded promptly
Investigated properly
Provided precise technical information banks actually need
Took ownership of the issue, even though the error was not theirs
Thanks to Amazon’s clear documentation, the refund was finally traced and credited. Without Amazon’s help, this issue would not have been resolved.
It’s genuinely impressive when a company of this size still treats customers seriously and communicates clearly. This experience reinforced why I continue to trust Amazon Spain.
Excellent service from start to finish.

Purchase failed to be delivered although it was to picked up from an Amazon delivery point. Received no replies from Amazon customer service.

I bought a refurbished macbook FROM AMAZON but it came with 2 defects, white noise & constant fan giving more noise.
It seems that I fell for the "marketplace" scam & amazon wipes their hands, does nothing & apologises. The seller offered 1 return option which requires a printer - I don't have one & the print shop in my small place closed last year & a trip to a neighbouring city - requires a day off work & travel costs for bus & taxis.
I also explain that UPS cannot collect from my location, the lane is too small for their vehicle.
I talk to the wall, no one listens, no one helps

Unfortunately, Amazon ES hires PAACK to deliver their goods. This company lies and say they tried to deliver but no one was home. For as long as they work with PAACK, I can not order from them.

PRIME CUSTOMER WARNING!
MISLEADING COMMERCIAL PRACTICES, BROKEN COMMITMENTS AND USED/DAMAGED PRODUCT

I am writing this review as a Prime customer after an experience that, from a consumer perspective, shows serious deficiencies and clear VIOLATIONS of BASIC CONSUMER RIGHTS under EU law!

1. Delivery impossible for over TWO MONTHS
Despite Prime, Amazon was unable to deliver the ordered product for more than two months. During this period I received only repeated assurances: alleged “escalations”, tickets to the fulfilment center and promises that I would be contacted. None of these follow-ups ever happened. I had to repeatedly contact Amazon myself via chat, email and phone.

2. No effective escalation or accountability
I repeatedly asked to speak with a supervisor. Each time I was told that supervisors were “NOT AVAILABLE” and would contact me later. This never occurred. An effective escalation or complaint management process was not apparent. My issue is also escalated to a mysterious "relevant department" that is supposed to contact me - which never happens. Even after repeated inquiries, the employee doesn't know the name of this "relevant department".

3. Clear commitments made by Amazon
Eventually, an Amazon supervisor proposed cancelling the order and placing a new one due to an internal system blockage.
Important facts:
– The new order was €121 more expensive
– Therefore I was explicitly assured by phone that the price difference would be fully refunded
– This assurance was confirmed in writing by email
(I was HELPING Amazon to kick their own stuck processes here!)

The original order was cancelled by Amazon (not by me), and I placed the new order as instructed. I fully complied with the agreed solution.

4. Commitments later denied
After delivery, Amazon NOW REFUSES to refund the price difference, claiming this is “not their policy”, directly contradicting the prior confirmations. Customer service simply redirects me between chat and phone, with no party taking responsibility.

Result: after more than two months, I received the same product at a significantly higher price, despite explicit prior commitments.

5. Product not in conformity
To make matters worse, the delivered product is CLEARLY NOT NEW and shows visible signs of prior use and damage, constituting a lack of conformity with the contract. At least, this was acknowledged and dealt with by Amazon.

6. Conclusion and warning
I do not claim intent. However, the outcome for the consumer is effectively the same:
– Confirmed PROMISES NOT HONORED
– PRICE INCREASMENT after agreement
– EXCESSIVE DELAYS and effort shifted to the customer
– USED and DAMAGED goods delivered as new

In my view, this experience is incompatible with the level of consumer protection expected under EU and Spanish consumer law. I strongly recommend that other customers exercise EXTREME CAUTION and do not rely solely on verbal or written assurances from customer service.

As a result of this experience, I no longer trust Amazon with higher-value purchases.
Ironically, ordering directly from ALIEXPRESS has been LESS STRESSFUL for me, with meanwhile even FASTER DELIVERY (unbelievable!) and fewer issues.

I can explain my 1-star rating simply by relating 4 incidents that occurred in just a month's timeframe:

1. Ordered some RayBan sunglasses. They arrive in a box with a sticker over the box opening that says "If this label is damaged this product SHOULD NOT be sold". The label had been sliced completely through, and the box resealed with tape.

2. My Paperwhite signature device died after 15 months. Ordered a new 16 GB one. Shows up with only 10.5 GB actually available, the rest consumed by the device software. I can understand some usage for the OS, but if your new 1 TB laptop should up with only 650 GB of free space, you'd be mad. At very least, there should be SOME sort of disclaimer. I returned it.

3. The refund takes forever. They have received the return, per their own website, but they keep extending the deadline. Then I get an email that there's a problem with the refund and call them. The heavily-accented call center dude tells me they have not received the return. I tell him it's RIGHT THERE on their site. He asks me to submit screen clips of the page showing the return being received, and I do. Much hold-time later, he comes back and says error on their end, acknowledges the return, and it is refunded after I spent almost half an hour of my Saturday afternoon pointing out Their error to THEM.

4. As part of the return, an Amazon employee went to remove the returned device from my account. Butnthat person could't take the 2 minutes to do their job properly, and verify what they were doing. Instead, the person removed the WRONG device from my account(my trusty first-get Kindle from 2015). That means if I ever have to reset that device, there is no means of putting just the prior content back on it. For someone with a big Kindle library and multiple devices, that is a real problem.

All this in one month. And the worst thing is, they just don't care. What happened to Jeff Bezos wanting Amazon to be "the world's most customer-focused company"? LOL. LOL, indeed.