Amazon Reviews 

Recent order just left on the door step. Photo taken. Driver did not ring the bell.

Terrible experience, item not received but marked as delivered.company then said they delivered wrong item when they didn't deliver any item. They then told me it would be there in 5 days and it never arrived. Never had issues like this with Amazon UK. I will not be using Amazon.ie again

Very disappointing experience. I was informed prior to paying for my order that it would be delivered by Feb 24th but once I had paid the delivery date changed to April 7th.
I contacted Amazon and was informed that because I had placed a bulk order they had insufficient supplies in the Irish warehouse, hence the delay. I received no such warning when I placed my order. This is very misleading on Amazon's behalf and quite underhanded to take my payment before informing me of the delay.

Can't fault Amazon really. I probably buy too much stuff from them but always found customer service spot on and any issues were cleared up quickly. Serious choice and stuff arrives to your door. Can't beat it

THIS IS HOW TO CONTACT AMAZON IE CUSTOMER SERVICE BY PHONE
1. Click on your profile
2. Choose Track and Manage Orders
3. Scroll to the very bottom of the page
4. Click on Customer Service
5. Click on 'Something Else'
6. Click on 'I need more help'
7. Click on Request Phone Call

They call back within minutes.

Amazon need to shut this service asap,

First got defective monitor , then 2nd monitor got lost in transit and then they said they put it in priority but they put my delivery in standard delivery , if you want to destroy your with worries please order on amazon.ie its the best website to destroy yourself

Great site, finally no longer shopping from the UK

I recently noticed two good size packages in Amazon wrapping outside houses in Dublin 8 on different days. They were houses with no gardens and given the weather recently it was lucky they weren't getting wet and hopefully weren't stolen in advance of the homeowner getting back. That doesn't qualify as customer service as anyone could take them when passing by and I wonder what happens if they were taken that way. I also noticed recently unmarked vans doing some of the Amazon deliveries and I reckon that might be an issue too. I know there are no options on Amazon.ie to change a delivery or address near the delivery date which is a major drawback compared to other delivery companies. At least An Post have parcel depots if a person is not at home and DPD have a great collection option in designated local shops. Why can't Amazon.ie do that or at least have eg. 24 hr secure collection areas along the lines of the pre Brexit Parcel Motel setup which was a great company. I wonder do Amazon even bother to read these reviews or are they just so big now that they couldn't care...

I’m a Prime member and had an incredibly frustrating experience with Amazon’s customer service.

An Amazon system error caused a gift card payment to fail, yet €93 from my gift card balance was placed on hold even though no order went through. What followed was hours of back-and-forth with multiple agents, repeated explanations, and constant delays.

I was given conflicting information, escalated to supervisors, and repeatedly told to “wait another 12–24 hours” with no clear accountability or ability to resolve an issue caused entirely by Amazon. No one could release the funds, no one could offer an alternative solution, and the experience felt entirely scripted and inefficient.

For a global company that charges for Prime membership and promotes itself as customer-focused, this level of service is unacceptable. Mistakes happen, but the lack of ownership, urgency, and real support is what made this experience so disappointing

Scammers along with Bstock.com, i won an auction at 1075 euro and they wanted to charge me 2800 euro for shipping so i canceled the order and requested a refund, they did not helped to get my refund back from Amazon Eu Sarl and gave me an email to write the request and no one answered., it's been 4 weeks now and no answer

Yesterday I got a message that my Prime membership had started on Prime.ie. Problem was I hadn't ordered Prime, Amazon just decided to go to my revolut card, take 6.99 and inform me afterwards.

Thing is, this is not the first time its hapenned either. Amazon.co.uk. did exactly the same thing a few months ago. Once is a mistake, two is a pattern in my humble opinion. Then to top it off I have to wait 3 to 5 days to get my refund and when I get it it will be 6.78 instead of 6.99. Now the 21 cents means nothing but its just another annoyance.

Amazon, has twice taken money from an account of mine without my permission. If I'd have been on a tight budget and had a direct debit due i would have been charged for not having sufficient funds by the bank and late fees by the company.

I would urge everyone to check their accounts regularly. If your phone is like mine and you get lots of messages everyday it would be very easy to miss.

My son ordered 3 bottles of Choco musk perfume, one was the Choco musk the 2nd was the Choco musk pistachio 3 Rd was the Choco musk marshmallow all boxes were ripped to bits not crushed as that can happen these were tore to bits in side the Amazon box no bubble wrap not wrapped in anything I cnt believe they'd send this in this condition I'm furious absolutely will not buy off Amazon again if this is the service u get I mean it's ridiculous this was a gift from my son and It ment a lot to me so mad I cnt tell u and that one star I had to give something to write a review but they don't get that one star they getting absolutely nothing they should be ashamed to send of a parcel like this and the ripped boxes it didn't happen in transit this was posted in this condition but unless someone got in side a sealed box and tore them up they were seen and still sent like this absolutely shocking service and quality control Amazon be ashamed of ur service and it was an Amazon box and brought from Amazon itself plus the caps on the bottles were not the original caps there supposed to be flat at the bk like the bottles they are flat to the back they are falling off so so so annoyed 😠😠😠😠😠

The app is sometimes slow and the offers are confusing.

They know about all the issues with using AnPost as a primary carrier, they know this will repel all the customers as we order stuff to get it delivered to our homes, not to pick up in the postoffice. I have brought this issue with AnPost to Amazons attention many times even begged them to not use it for my orders which they promised will not happen again. Yet every single order is late 2 to 10 days and I will not order from amazon.ie again. As an years long Prime member I would expect the service to get better not worst. Also you can see that they are aware of this since they dont even bother to claim this site on TrustPilot. Shame on you Jeff, you started something amazing and it's turning in to real pain.

Pricing seems to be mismatched on numerous items compared to the UK website. If they're trying to push this more in the Irish market I would have thought the prices would at least be the same as the UK amazon

Amazon, this is unacceptable. If you want people to keep ordering from you, you must change your delivery provider immediately. An Post never even attempts delivery they simply mark the parcel as “delivery failed” and dump it at a pickup point.
I was at home and waiting. No call, no message, no doorbell - nothing at all. I don't have time to collect parcels myself every time because your so-called delivery service can’t be bothered to do its job.
This is not a delivery service, it’s a joke. Stop outsourcing to providers who lie about delivery attempts and ruin the customer experience. An Post is a joke!

Deceitful Driver ,Left delivery out in the rain but yet recorded a photo of our postbox ???

As a prime customer

I would like to bring to your attention a drivers dishonesty in recording a delivery and taking a photo of the postbox when he actually left delivery on the ground in the rain for the night .I have video footage ,

I stated in advance and it is also on my special instruction to leave in the blue wheelie bin at side of the house ,

Not only did he not do so he did not even put it in the post box either OR in a safe place

This is not acceptable

(Very) late delivery of e-gift voucher. Very disappointed. Ordered on 12th Jan, to be 'delivered' by email on 14th (asked for, and specified, in purchase) - just arrived on 21st. Now a belated birthday present.

What was even more interesting is that this 'review' was not allowable to be posted on the Amazon site - seems they only accept positive reviews!