Amazon Uk Reviews 435

Had to give one star because “0” wasn’t available. Amazon delivery service is absolutely shocking, just had my fifth parcel delivered to an address that doesn’t exist, with a message that it was handed to resident.
Time to bin amazon now!

SHOCKING CARELESS COMPANY
Bought a new tv from these clowns after 6 weeks the picture became defective they sent a engineer out TWO weeks ago to tell me it can not be repaired and Amazon will contact me to arrange a date to exchange the defective tv however with no correspondence from Amazon I decided to contact them through their live chat last night and after speaking to 5 different agents I was told I would need to purchase another one then send this back for a refund which I refused I then rang again this morning only to be told they can not exchange it and only refund me 7-10 business after they receive it back I even offered to pay the difference in a upgrade and the Indian lady said she could but do that so I have just purchased another tv from a more reputable company no wonder the guy is a billionaire on the backs of fools like us that buy his products so the moral of the story is DO NOT USE AMAZON because if something goes wrong be prepared to run around for your money back

Amazon’s customer service in general has gone seriously downhill. Apx 90% of agents, even managers just don’t seem to care about resolving an issue.
They may escalate to back offices who are all separate for different things and they NEVER write back with any communication let alone a resolution.
Amazon Haul offered an introductory discount until 31st Oct, then one hour before midnight, they took it away suddenly with no notice. I spent an hour choosing items and even though I called them twice before midnight, no one could honour it.
Not used Temu but no better than Temu’s customer service I imagine.
I used to really rate Amazon until about a year ago.
I still use Amazon UK (for now) which is why I give two stars.

Don't try to order an age restricted item such as knives even craft knives as Amazon has a world wide problem with their age verification process which they have not resolved.

this what i got from amazon re my refund for items they recieved back 10 days ago: Thank you for patiently waiting. I have done checking it here and it shows that the refund for items being returned are automatically being issued by the system. It also shows here that refund may take 60 days for the refund to be automatically issued due to high volume of items being returned to our fulfillment center. Kindly contact us back after 22-December-2025 if you still haven't received any refund by then.

I bought an Amazon pallet from Amazon UK, I was shocked when it arrived . The box was 19 x 30 cm. inside was five items, items I could buy from Poundstretchers in town . It was a complete rip off. Now I have to give Amazon a little credit as they have told me they will refund my money £39.00 although it not happened yet. Apparently they are a third party, but to me as a customer I purchased this from Amazon. Normally I have found Amazon a good company but if they are now ripping off the public, it’s bad

I pay for next day delivery from Prime, yet I finding that my orders are starting to be delayed by days. I also find that if you have an issue, like a missing package they are a nightmare to deal with, expecting me to check with the houses or businesses around me, if I’m going to do that it’s easier just to buy it from a shops.

I have been a customer of Amazon UK for over 10 years, there have been good experiences, and some not so good, the most recent was a purchase from a so called 'Third Party seller' I had no idea about these sellers until I purchased an XXL jacket which was more like a medium, so it had to go back I was given return address I paid myself tracked Royal Mail, then a day or two later the seller said if you're not happy keep it and get a 30% refund or send it back, a couple of days later Royal mail said address not found we are returning your package, on complaining to Amazon it's not getting solved, I want my purchase cost and postage both ways back because I lost out. Amazon is not honouring their 48 hour resolution call back and also their customer service helpline varies depending on who you speak to, in my view they all need re-training in knowledge and customer service support. There is only one way a thriving excellent company at the peak of it's performance can go, and that is downwards, and this sums it up.

Joined amazon two days back.every log in it said incorrect password..reset..I know it was correct password ,correct spelling,etc.give up .deleted profile( just) Another customer lost ..looking at reviews here ..parcels left in bins.

( I've seen parcels left in bins 3 houses away ,driver photographing from top of bin..lid open ..pointlessly. ) Thanks to Truspilot for reviews about the terrible delivery service..

My wife is diabetic and wears a Libre 2 sensor on her arm which tells her when her blood suger level drops. It is protected by a patch to prevent it being removed when changing clothes. I ordered some more from Amazon and I received emails from them first saying it was out for despatch and then that it had been delivered. This is untrue - the item has never arrived and I have now sourced it elsewhere. Their actions are a real incentive to buy locally over the counter

I ordered a new HP printer, and paid for a new HP printer.

The delivery arrived today. When I opened the box there were TWO Amazon customer returns vouchers inside the box!

I have spent almost 2 hours on the phone with Amazon customer service, and got nowhere. Amazon expect me to wait around for a 10 hour collection window for a courier to come and pick up the parcel. And the "compensation" for my time, £10. Utterly ridiculous.

Amazon don't seem at all concerned that they have breached the Consumer Rights Act 2015 by sending out an item which was clearly not just second, but third hand and representing the item as new.

I’ve completely lost trust in Amazon. While the company claims to value transparency and customer trust, it increasingly feels like the opposite is true.
Tools like Fakespot and ReviewMeta — which helped customers identify fake or manipulated reviews — have shut down, and it’s widely known that Amazon actively complained about these tools. That alone says a lot.
As a customer, I’ve reported obvious fake or misleading reviews many times — including five-star reviews clearly written for completely different products. Nothing was done. At the same time, I’ve seen genuine negative reviews (including my own) quietly removed.
With the technology and resources Amazon has, there’s no excuse for this. The fact that this kind of manipulation is allowed to continue — or even protected — makes me question whether Amazon actually wants customers to make informed choices at all. It seems they don’t really care as long as the cash rolls in. This is one customer that’s voting with their feet!

I ordered a gift card as a wedding present 3 days before the wedding.
It was due the next day at a secure locker but never arrived. I ended up buying one at a local supermarket in time for the wedding. I contacted amazon to request a refund however they told me the gift card was lost(there speak for stolen) and they told me to cancel it in my account. I went to do this and it would not allow me to cancel so after phone calls and messaging they told me they will refund me
It's now 2 weeks since that and nothing so I will get my card provider to deal with it. The moral of this story is be very wary of buying cards through them and their customer support is diabolical stay well clear

5 items due to be delivered on 14/10/25 when tracking showed: 'package delayed in transit'. After that it appears Amazon gave up as there was never another update on their system. Communications with Amazon Associates were hamstrung by the scripts they have to follow which meant between the 14th and the 18th none of them would admit the items were not sent / lost/ stolen by goblins or who knows what else! Every time it was a 'guarantee' the items would be delivered the next day or by the 18th; claims were made that the courier (which was Amazon) had been contacted and all was resolved: all of this was palpably untrue but these Associates seem to have been required to peddle these falsehoods rather than admit Amazon stuffed up. I finally got an Associate on the evening of the 18th who did admit the items were likely 'lost' and so my money has been refunded, but now I have to wait 7 working days before Amazon finally relinquishes it. Add to this irritation that almost every item has increased significantly in price since the original order and Amazon don't really deserve even one star for this mess.

I returned an item picked up by Royal mail as they usually do when it is picked up from buyer a refund is issued but sent me an email later on to say they haven’t received the item so I will be charged for it.
Now the same as a lot of the reviews the fun starts I contacted customer services wow what a joke that was my account still shows item not received and I owe them for it that will be taken from my account they agreed it was collected but obviously either Royal Mail has lost it or they have so because the collection was arranged by them they should be finding out where’s it got to not make the customer pay again.
This has been going on since MONDAY 18th AUGUST I will not be giving up this is my money they have which I returned for false information and Chinese cheap rubbish

Amazon are liers
I ordered something for £50 next day delivery because I desperately needed it i was told the delivery was from 7am to 10pm I waited in all day and cancelled a night out to wait for it then at 10.15pm I got a message saying it's getting delivered the next day so I called them was on the phone for over a hour getting passed to 4 agents and then they said wait for the delivery and we will compensate you for the full amount so I did and now they just told me there was no such conversation so basicly amazon lied to me

Amazon used to be the ‘safe’ option if I could see a product I wanted to buy on Amazon and EBay.

Often EBay was the cheaper of the two, but with Amazon it was easier to request a refund and obtain one.

However, things have changed and I recently ordered a large roll of bubble wrap which didn’t arrive.

The company said they’d posted it and it was lost, so I contacted them and accepted their offer of a replacement.

Well, the replacement didn’t arrive so I requested the refund.

This wasn’t forthcoming, but after 30 days we’re told we can claim using Amazon’s A to Z policy.

But click on ‘Make an A-Z claim’ and you’re taken to the link to contact the seller, who ignores you.

However, EBay now have great buyer protection and a seller who refused to send me a refund had my payment taken from them by EBay, so J ended up with a full refund and didn’t have to send the item back.

They really should remove the Indian call centre, it is am absolute joke of a company, not a single one of the idiots can do their job, constantly having technical faults so they can pass you on and on and on to their friends who then... Pass you on again and your complaint is never ever resolved and they hope that you give up and not bother

Getting told you will get an email confirmation of a full refund then of course nothing ever gets sent

Customers are a problem, they hate customers with a passion, they are too busy on Facebook to care about your issue

I would sack each and every one of the call centre staff

I would not even recommend them getting a job in mcdonalds because they will only screw that up as well

What went wrong is an understatement I wanted to buy an extra place setting of my cutlery only available in Amazon. I proceeded to the basket as usual , with it being sharp blades you have to go through a verification form I accept. I put all my details which they have on file when you first become a prime member. But it kept failing saying my age couldn't be verified for god sake . I am over 50 , I bought the original 4 place set only a few months ago and had no issues. So there new checking procedure is absolutely full of bugs as it uses Experian which I can't understand as I am registered with Experian and to be registered you have to prove security questions that matches up what they already know. I passed all there tests. But Amazon is blaming me and telling me to change what's on my debit card to match Amazon but it didn't work. I have twitter workers sending messages supporting them that it's my fault. They won't take responsibility for their failed verification process. I am wheelchair bound and need online shopping and spend upto 2500 a year on shopping and household bits and this is the thanks I get. I ask to speak to a human being but they send me a message I felt insulted they treated me a disabled adult like a nobody and never looked at their systems firstly they said it was all my fault is this the way they treat the little person now.

If I could give minus 10 I would. A bin that was ordered apparently delivered to safe place. Ring door bell footage shows driver delivering to front door step and a couple of minutes later retuning and picking it up again and returning to his van.

Gone round in circles trying to complain to Amazon with no success. Good to know that Amazon are now supporting theft of items!!