Amber Jean Shop Reviews 

159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and natural appearance of the products, often describing them as beautiful, comfortable, and perfectly fitted. People frequently highlight the staff's kindness, patience, and understanding, creating a welcoming and comfortable environment for consultations. The overall service and user experience are consistently rated as excellent, with many appreciating the personalized care and attention to detail throughout their journey. Reviewers often express how the products helped them regain confidence and joy, emphasizing the transformative impact of their purchases and the supportive approach received.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their welcoming, understanding, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the care, understanding,... See more

Quality

Customers had positive experiences with quality, consistently praising the phenomenal and exceptional quality... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was so welcoming. Amber had endless patience with me whilst deciding what style to choose. I was so enamoured I landed up purchasing two wigs! The big day came when I went to collect my... See more

Rated 5 out of 5 stars

From the minute I made contact with Amber Jean I felt welcomed and understood. The journey across London was very long but 100% worth it as I fell in love with the first wig I tried on and can’t wait... See more

Rated 5 out of 5 stars

My experience with Amber Jean was amazing. I felt so heard and understood and their wigs are beautiful, natural and modern. For my second piece i designed a bespoke wig and i was so impressed by how w... See more

Rated 5 out of 5 stars

Such an emotional and vulnerable moment and from start to finish, all the ladies have been wonderful. They make you feel so welcome as soon as you enter the shop. You don't feel rushed or pressured... See more


Company details

  1. Wig Shop

Written by the company

Express your every self with the hair you've always wanted.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(159)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My second wig from Amber Jean

This is the second wig I am having from Amber Jean, at it exceeds all my expectations! I have been having alopecia for most of my life, I have tried many wigs so far, but in non of them I have yet felt so confident. They are so gorgeous!
Thank you for your work!

September 4, 2024
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you, Yulia!

We love to hear our clients are feeling confident in our pieces 😊

Warmest wishes x

Rated 5 out of 5 stars

I adore my wig

I adore my wig. It just arrived. The cap is so light. The real hair so much like my own. The quality can't be beat. The support and communication with Amber Jean and her staff was also very timely and professional. This experience all and all was a delight ! Thanks to Amber Jean and all her staff who helped to achieve the perfect hair piece for me.
Dana Lynn

August 28, 2024
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Reply from Amber Jean Shop

Thats wonderful to hear, Dana 🤎

Thank you for your review!

Rated 5 out of 5 stars

Highly recommend

Both Amber and Katie are lovely. They make you feel comfortable, and it certainly helps that Amber knows what it feels like to suffer from alopecia. I have been wearing systems for over 20 years but have never had service and treatment like this before. I would highly recommend amber jean. The whole experience was a pleasant one and the smell of their products is incredible too. !

August 27, 2024
Unprompted review
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you so much, Mandy 🤎

We are always grateful for our clients feedback!

AJ Team x

Rated 5 out of 5 stars

I’m so happy we found Amber Jean

I’m so happy we found Amber Jean. What a wonderful experience. The team were so warm and welcoming, the service very personal and the wig is amazing! So lightweight, comfortable, realistic and tailored to the individual. We’ve had so many compliments on it. It has made such a huge difference to my daughter’s confidence. Can’t recommend Amber Jean more highly. Thank you 🙏

June 11, 2024
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Reply from Amber Jean Shop

Thats lovely to hear, Catherine 🤩

Thank you for taking the time to write a review!

AJ Team x

Rated 5 out of 5 stars

Friendly company

Friendly company, great product, answered emails very promptly

August 5, 2024
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Reply from Amber Jean Shop

Thank you, Babara! 🤩🩵

Rated 5 out of 5 stars

Changed my life

Amber and Katie are so lovely making the whole process enjoyable. I was always put off wigs due to past experiences and being paranoid that you can see the front looking fake.
What can I say I love my hair, very similar to my bio hair …. I feel like the old me ❤️
Was told at pick up any issues just let us know, after a couple of weeks I felt it was a bit loose so I contacted Amber, this was not a problem, popped back and Katie made the adjustments and also added a few extra hairs at the front so that I could change the parting
I’m so pleased now even thinking about a second one
Thank you for bringing back the old me and my confidence ❤️❤️

July 24, 2024
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you for your kind words, Sheree 💖

See you soon!

Rated 5 out of 5 stars

Amber Jean Rocks!

Amber and Katie are the best at what they do.
The space is so relaxing and welcoming and it’s a joy to be there. I have never had so many compliments on my hair, it’s a delight. The quality is top notch and feels so natural and is exactly what I wanted.
I can’t thank Amber Jean enough, I’m so happy to have found the right place for me to get my hair. This is my second wig from them, and I can’t wait to get the third!
xx

July 24, 2024
Rated 5 out of 5 stars

My experience was exceptional…

My experience was exceptional from start to finish. Amber and Katie were warm and welcoming but also very sensitive. It is clear they are passionate about helping people achieve their perfect hair piece. The Amber Jean shop is very relaxing, a lovely environment to be in. The hair piece is perfect. Katie listened to my brief and quite frankly nailed it. My hairpiece looks exactly like my natural hair which is quite an unusual colour, I feel amazing every time I wear it. Thank you from the bottom of my heart.

June 28, 2024
Rated 5 out of 5 stars

Such a lovely experience

I had such a lovely experience at Amber Jean shop, the staff are so lovely & welcoming, they put you at ease straight away. Offering so many amazing options, I got to go through them all and try on lots of different wigs to work out what I wanted. Lovely experience, especially as a very vulnerable time.

July 2, 2024
Rated 5 out of 5 stars

I came to Amber Jean as I have lost my…

I came to Amber Jean as I have lost my hair due to cancer treatment and had lots of weddings coming up - including my own!!
Amber and Kate made an amazing team, I felt so comfortable and like they were really invested in making the best piece for me. The hair piece is spectacular, every time I wear it I get compliments on the gorgeous colouring and people are in disbelief whenever I say it's a wig and I felt so confident wearing it on my wedding day. Even now my hair is starting to grow back I'm going to keep it short and wear the wig on occasions I want to feel a bit more glam! Their expertise and skill is worth every penny.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

A safe and caring space

I found Amber Jean after losing my hair during cancer treatment. Amber and Kate created a safe and rejuvenating environment. They were so kind and aware and it made choosing go go with a bespoke wig so easy. When she finally arrived, she was and continues to be beautiful. My piece is comfortable, and no one would know I was wearing a wig. I am so pleased with her! Thank you!

June 19, 2024
Rated 5 out of 5 stars

Amber Jean were wonderful from start to…

Amber Jean were wonderful from start to finish. Amber and Kate ‘held my hand’ through the whole experience of choosing my hair piece, keeping me updated on progress and making me feel a million dollars when I stepped out of the shop wearing ‘her’! I can’t thank them enough for giving me back my life xx

May 30, 2024
Rated 5 out of 5 stars

Perfect, so happy

I visited Amber Jean a few days before my first chemotherapy as I was told the treatment would make me lose my hair.

I loved every moment, Amber and Kate made me feel comfortable and I tried so many different colours and styles! I ordered a bespoke wig which came just in time for my last chemo. When I went to collect it I cried of happiness: I can now walk around with my beautiful, long, perfectly colour matched hair- you would not believe it’s a wig. I have also learnt that it’s okay to go out with very little or very short hair, it’s all about confidence.

I will buy again a head piece from Amber Jean, maybe a wig that’s completely different from my original hair!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Everyone at Amber Jean was very…

Everyone at Amber Jean was very friendly and extremely helpful. Nothing was too much trouble for them. Would highly recommend them if you are looking for a bespoke wig. The wig they made my daughter was amazing, it looks so natural you would never know that she is wearing a wig.

March 21, 2024
Rated 5 out of 5 stars

Amazing hair!…

This is my second piece from Amber Jean. This second piece was slightly more costly, but worth every penny. The hair is beautiful. After wearing wigs for some 25 years, I can honestly say that this is by far the best! The staff at AJ have been amazing! It really is an investment piece and I hope that with love, care and attention it will be part of me for a long time to come.

March 12, 2024
Rated 5 out of 5 stars

Good hair day everyday!

The whole hair buying experience at Amber Jean Shop has been so positive. Katie dealt with me very sensitively and kindly, listened to what I wanted and ordered a bespoke piece for me. When it arrived it was the perfect colour, she cut it beautifully, gave me lots of good tips to manage it myself and some great products to use. Thank you so much!

March 8, 2024
Rated 5 out of 5 stars

A perfect experience in every way

So pleased with my wig. It looks so natural and I have had lots of compliments and I feel so much more confident and don’t worry about meeting people any more.
Kate was so helpful and patient and the wig is just what I wanted . The studio is a peaceful and relaxing space so well thought out. Cannot rate highly enough.

March 1, 2024

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