Amber Jean Shop Reviews 

159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming staff, noting how patient, kind, and understanding the entire team is throughout personal consultations. Consumers also emphasize the exceptional quality and remarkably natural look of the bespoke wigs, which truly help restore personal confidence. Some people also felt that taking that first step or visiting for a consultation could initially feel a bit daunting and nerve-wracking. A few customers additionally noted minor hurdles, such as figuring out proper head fittings from online purchases or dealing with specific adjustments like color matching and lace cutting.

What people talk about most

Product

People report overwhelmingly positive experiences with the product, expressing deep satisfaction and delight... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting a welcoming, warm, and... See more

Service

Clients share positive opinions on service, highlighting care, understanding, and excellent assistance.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the wig construction and... See more

User experience

Consumers find user experience to be delightful, reporting that they never feel rushed or pressured during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was so welcoming. Amber had endless patience with me whilst deciding what style to choose. I was so enamoured I landed up purchasing two wigs! The big day came when I went to collect my... See more

Rated 5 out of 5 stars

From the minute I made contact with Amber Jean I felt welcomed and understood. The journey across London was very long but 100% worth it as I fell in love with the first wig I tried on and can’t wait... See more

Rated 5 out of 5 stars

My experience with Amber Jean was amazing. I felt so heard and understood and their wigs are beautiful, natural and modern. For my second piece i designed a bespoke wig and i was so impressed by how w... See more

Rated 5 out of 5 stars

Such an emotional and vulnerable moment and from start to finish, all the ladies have been wonderful. They make you feel so welcome as soon as you enter the shop. You don't feel rushed or pressured... See more


Company details

  1. Wig Shop

Written by the company

Express your every self with the hair you've always wanted.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(159)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent quality

The wig was beautiful! The hair quality is silky and smooth. Their customer support is truly amazing and they were helpful through every step of the way.

August 9, 2022
Rated 5 out of 5 stars

The best wig I have ever had!!

Couldn’t rate Amber Jean shop any higher!! I went for the Amber style and I absolutely love it!! It’s exactly what I’ve been looking for for sooo long and I have felt so much more confident about myself since wearing it. It looks very natural, I have had loads of compliments and the colour is exactly what I was looking for. I also bought one of their beautiful headscarves which I absolutely love. It doesn’t slip and feels so soft on my hair free head.
The best wig I have ever had by far!!

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Oh my god!

Oh my god!! I just received my Amber Jean and. Am not one for reviews but I simply cannot stay quiet about this amazing wig I have just received! Firstly the packaging was beautiful it - feels like such a luxury item. Love the drawstring bag. And then the piece itself - I bought the Margo - the hair is absolutely stunning and the colour is exactly as I had hoped. Fit perfectly and suited me straight away. Thank you so much to this brand for making the best wig I have ever had!! Xxxx

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Over the moon happy

Exceptional quality and an amazing company. After having my consultation (which was so helpful) I ordered my Gracie wig. The packaging it came in was beautiful and I’ve had so many compliments on it so far. Thank you Amber and team! X

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Love my wig

Love my wig! So beautiful and natural- Amber is amazing and so attentive, I’m so glad I found this company

August 9, 2022
Unprompted review
Rated 2 out of 5 stars

Did not meet my expectations

Unfortunately I wasn't satisfied with the overall quality of the hairpiece as it was not as natural-looking as I initially thought it would look like. On the other hand, customer service is great, and fortunately I could get a refund.

August 8, 2022
Unprompted review
Rated 1 out of 5 stars

All about the sale- Service bad

I received a wig from Amber Jean.
The colour was not as shown and dying looked badly done.
There were combs in it and some strange bra style hook and eye straps either side, but nothing supplied to attach to them.
Having no hair through alopecia I asked for the next wig I was waiting for to not arrive with combs or strange bra fastening attached. The second hairpiece arrived with all of the above attached again. I am going to have to remove this, which may degrade the hairpiece.

July 19, 2022
Rated 5 out of 5 stars

HOLLY 12 INCH PURCHASE

I bought the Holly 12 inch, however when it arrived it was longer than that, I was going on holiday and wasn't comfortable cutting her myself and no time to book anywhere. I messaged Amber about this and between her and the lovely Emily my hair was collected, trimmed and returned back in 3 days...amazing. The colour is lovely although I was expecting more bayolage through her, the cap is light and easy to adjust if required. I would highly recommend Amber Jean I love the fact Amber is aware of what it's like to live with Alopecia. Xx

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

I loved the silk scarf

I loved the silk scarf. I wore it on holiday.
Truly beautiful product.
Fabulous service from Amber Jean shop

June 30, 2022
Amber Jean Shop logo

Reply from Amber Jean Shop

Hey Sue! Ah we are so glad you love your scarf! Thank you so much for the review x

Rated 5 out of 5 stars

AMBER JEAN (KIMMY)

Found out about Amber Jean through a friend. Immediately was attracted to the style and the content showing you how to wear them, style them and the hair pieces were so realistic. When I got a consultation I was surprised it was Amber Jean herself. She was amazing down to earth beautiful thoughtful and reassuring. Despite covid situation she had my wig delivered within three weeks. I was blown away by the quality and style. It is easy to wear light comfortable adjustable and feels soft and wonderful. I am getting lots of compliments. I've recommended her to many people since because I have 100% faith in the company which is caring and considerate. The follow up care is also available to be styled and cared for and the online help videos are amazing.

January 27, 2022
Unprompted review
Amber Jean Shop logo

Reply from Amber Jean Shop

Ah thank you so such Tersea for your gorgeous review! We are so delighted that you love your Kimmy.Thank you for your trust in us. Means the world x

Rated 5 out of 5 stars

Stunning!

I knew I was in safe hands from the second I had my consultation with Amber. This wig is more than I could ever have wished for and for someone who thought they had lost themselves, I’ve found myself again now I have my wig. Incredible! Thank you so much!

January 6, 2022
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Reply from Amber Jean Shop

Thank you so much for taking the time to write this review! Really means so much to us. We are so glad you love your hair! Xx

Rated 5 out of 5 stars

I live in Arizona and was so excited…

I live in Arizona and was so excited when I saw Amber Jean wigs online! The quality was stunning from the website alone. I was nervous that coming from the UK it would take ages but it arrive so quickly and in perfect timing! My hairpiece was my gift to myself for my 21 birthday! I am beyond thrilled with my entire experience! The hair is stunning and so real

November 15, 2021
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Reply from Amber Jean Shop

Thank you so much Luna for your gorgeous review! We are so delighted you love your hair! Xx

Rated 5 out of 5 stars

Amazing quality hair and Amber was so…

Amazing quality hair and Amber was so lovely in the consultation! Would 100% recommend. I am absolutely delighted with 'Margot' - Thank you.

August 23, 2021
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Reply from Amber Jean Shop

Thank you Geri! This review is so awesome. We are so glad you love your hair x

Rated 5 out of 5 stars

Highly recommend

very good wig - worth the price and would 100% recommend. The process of buying the hair piece was very easy and was delivered quickly and on time. Also the perfume sprayed on the wigs before shopping is amazing ;)

August 22, 2021
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Reply from Amber Jean Shop

Hey there! Thank you so much for your kind words! We are delighted you love your piece . Ah the perfume, a little special touch :)

Rated 5 out of 5 stars

Amber is so professional and has really…

Amber is so professional and has really made this experience easy, fast, and seamless. I can’t wait to try my new Amber piece.

August 17, 2021
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you so much for the kind words Allyson! We can't wait for you to receive your Amber!

Rated 5 out of 5 stars

Amber Jean Shop is Amazing!!

I am about to start chemotherapy and I have been worrying so much about loosing my hair and where do I start with purchasing a wig. Amber came highly recommended to me and I instantly got in contact with her after taking a look at her Instagram and website.

I messaged Amber and she instantly responded. We organised a scheduled zoom call so that we could chat face to face. Wow!! Her advice, guidance and help was just so amazing. Amber put a smile back on my face and made the thought of loosing my hair far less daunting, she is incredible.

During the call, Amber then showed me all the wigs and tried them on for me whilst explaining each one in great detail, explaining how I could have them personalised with extra highlights and how I could have them cut to the style if I want by adding layers and she recommended someone to do this for me. I was just so blown away with how natural and beautiful all the wigs were, that I ended up purchasing two, the Holly and the Kimmy.

I absolutely highly recommend Amber Jean Shop, they truly have the most beautiful wig selection and a truly amazing service to help and advise you.
Thank you Amber Jean Shop for everything.

August 13, 2021
Amber Jean Shop logo

Reply from Amber Jean Shop

Wow Sarah, Thank you so so much for all your kind words!! They truly mean the world to us! x

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