ambetterhealth.com Reviews 

We have never had insurance that is such a horrible joke. We picked this one because the “in network” provider list listed one of our very important physicians as a provider. I spoke to CS about it. I had verified since they listed the provider they are supposed to give in network prices. CS told us the list had probably not been updated when we chose their company & we should have verified our physicians office accepted their insurance. #1 They knew it was time for open enrollment & the list of providers THEY list should be updated especially when it is open enrollment. #2 I should not have to verify with my physician that is their job. Personally I am tired of doing other peoples job. CS could recommend another physician in their network. No that is not an option for us. Since this is their mistake we should be able to chose another company. Extremely ANGRY!

Bah, wish I had seen these. Thank goodness I haven’t needed to make a claim. Terrible navigation on website- just makes me try to login and reset password over and over. Called, went through a very long phone tree only for them to say “we’re closed, call back later.” I would be happy to change this to a five star review if they change the order they tell customers that their line is actually closed, and they fix the issue with logins.

Doctors listed as being in network on Ambetter site are NOT in network. I'm left without a doctor or accepting a nurse practitioner 30 miles away! What a scam.

My experience with Ambetter has been extremely frustrating and disappointing. Although their website lists many doctors as “in-network,” when you actually call the clinics, they say they no longer accept this insurance or are not taking new patients with Ambetter. This wastes a tremendous amount of time and creates unnecessary stress, especially when you genuinely need medical care.

Trying to find a gynecologist who truly accepts this insurance has been almost impossible. The provider directory is not updated, and customer service does not provide real solutions — they simply repeat the same outdated information from their system.

As a patient, you need clarity, real access to doctors, and support — not constant obstacles. The experience has been exhausting and unreliable. I would not recommend this insurance to anyone who needs consistent or specialized medical care.

I have multiple autoimmune diseases, sleep apnea, COPD, metabolic issues, insulin resistance, cardiac issues, hypothyroidism , and chronic inflammation. My doctor gave me a sample of Tirzepatide and it worked wonders on me. Tirzepatide is the only medication that helps with all the symptoms I have. My doctors specialists and primary care have all attempted to get it approved for me. Several prior auth with appeals only for it to be declined. If I had diabetes, this may not be an issue. I absolutely hate this insurance. They want you to have no hope at returning to a semi normal life. Worst coverage I've ever had.

Ambetter health of Florida is terrible. They listed my Doctor as in service but refuse claims They never answer me in the portal
Terrible customer service
I do NOT recommend Ambetter . If I could change right now I would !

Ambetter is terrible. Because they are less known than the bigger-named companies, they are not widely accepted by doctor's offices, which makes trying to find good in-network providers a pain. They raised my monthly premium by about $80, which is ridiculous and not justified by the plan details. I thought it was cool that they at least had a nice reward program, but come to find out that's just a scam too because they would not honor my rewards after I was terminated even though I exchanged them before I was terminated. The customer service is terrible, and I honestly recommend going with another company. Even if you have to pay a little more, the bigger named companies seem to have it figured out more than Ambetter and it might be that doctors trust the big names more.

Would give zero stars, but cant. Absolutely the worst customer service, Enrolled me in autorenewal without informing me, kept harassing me to use their doctor (so they could claim pre-exiting conditions in order not to pay). Ambetter would benefit from a visit from Luigi Mangione

I had them prior to 2026, they were horrible, they gave my Dr the run around on every claim, the doctor finally gave up and voided the charges. Now, 2026, they are even worse than ever. I called for pharmacy support. At first, I was connected to an over seas agent who could not speak English, then when I was finally transferred, I was on hold for every question I asked while the agent contacted the back office for every question I asked. This company sucks!!

I'm sorry but this company has absolutely the worst customer service of any company that I have ever dealt with my whole life, and I am 68! Their agents have poor English, and I'm afraid to say that after talking 4 different agents, most have less than a half a brain cell. Was just trying to find out if a provider was an approved provider on their plans, and I spent almost two hours on the phone, and I'm still not sure they understood my very simple question!
I have not had a drink in almost a month, but after dealing with these morons, I had to have a stiff drink!

I pay $950/month and Ambetter covers NOTHING! I am paying for all of those people who don't pay a dime yet get EVERYTHING covered! Greed will only get you to 1 place. Hell!

Complete nightmare to work with. As soon as you need them to fix or adjust anything, just give up all hope and cut your losses.
I spent more than three hours talking their CSR's trying to cancel my coverage due to their website being down. They never could do it, so I had to go through a charge back on my debit card. They still charged me, and cancelled my coverage.

The company appears to have systemic failures in its account management and billing database, which present a serious risk to members.

My policy was incorrectly terminated early January — without any notice or warning — due to an internal error, not due to any missed or late payment on my part. I found this out only accidentally when I called Customer Service to ask when I would be receiving my new health insurance card. I spent over two hours on the phone with Ambetter representatives that day working to correct this termination.

Subsequently, Ambetter erroneously initiated a refund of my very expensive premium. I contacted Ambetter immediately and was explicitly assured that the refund would be stopped. Despite this assurance, the refund was processed anyway on February 4, creating further disruption and requiring additional time and effort on my part to resolve.

I called first thing February 5, begging to fully resolve this matter. Ludwing, the representative who answered my call, actually hung up on me when I asked to speak with a supervisor. I called right back and spoke to another rep who was much more professional and is trying to reinstate me.

Meanwhile, the system shows I am not a current member, which translates to “not covered”!

These repeated errors indicate a lack of reliable internal controls. It is foreseeable that Ambetter’s automated systems could incorrectly terminate coverage for “non-payment” when the underlying issue is a database or processing failure, not member fault.

The consequences for members are significant when Ambetter’s back-end systems are not dependable. For a health insurance provider, this level of administrative failure is unacceptable. I cannot recommend AmBetter based on this terrible experience which remains unsettled.

Ambetter Health's customer service, online website and app are a joke! DO NOT RECOMMEND

I canceled with them in December before a new policy could start. My premiums went up a thousand percent. They stole money out of my account so I called them three more times to try to cancel, everytime I called they said I would get a refund. I did not. Don't use them, they'll steal from you too!!!

This insurance company doesn't get 1 star, they don't cover the medication that I take, they will not cove anything until your meet a very high and I mean high deductible, you never talk to someone that speaks English it's always someone that speaks broken English, if you are needing health insurance by all means stay away from ambetter

NO STARS!!! This is by far the very WORST insurance company I’ve dealt with and I’ve only had it 1 month! DO YOUR RESEARCH FOLKS! Medications I’ve taken over a year they are automatically denying forcing me to take alternative meds I’ve already tried. They simply don’t care! Don’t bother getting your dr on board to write letters the answer is NO! Now I am stuck with these people for a year. The staff also speak broken English and follow a script of “oh so sorry about this” look up every medication and physician before going with this company. Now I see why the president says insurance companies are ripping people off and getting away with it!!!

Worst insurance. Worst customer service. They provide bad outdated information and then refuse to take responsibility. Anyone else thinking class action?

Wors customer service that could existing, they don't have any idea what they do. Third time on call whit, and is just waist of time and nerves.

I spent 2 hours on the phone with three different costumer service people, every one of them was very hard to understand what they were saying. Not one of them could understand my request. I asked each one to transfer me to a supervisor but they would just send me to another associate. my wife and I are spending $26,000 a year or $2,200 a month. their costumer service is the worst that i have ever spoke to.