Amcare by Convatec Reviews 225

The person I spoke to, Fiona, was very friendly and knew the products of the company well. She remembered our previous conversations, and was able to discuss my specific needs which have been met by the introduction of the new device. It was a pleasure to speak to her and to know that I can contact the company any time I have a problem or need supplies. Thank you

Fast service professional staff good advice excellent products

Very friendly staff eager to help out with any orders or concerns.

Callum was fantastic if I had a problem he would sort it out for me thanks again for your support throughout this process trying to help me get my prescription sorted thanks again definitely worth 5*

Sian was brilliant, able to get me supplies urgently and follow up on usual order, thank you

Having never been told I could change suppliers I contacted Amcare after seeing there advert on Facebook for paste(I have a dip) they contacted me allayed my fears about moving and sent me paste and a different bag to try. For the first time in over 2years I have no leaks, change my bag every 3rd day but best of all it is so comfortable I can't tell I have it on.

Sandra is an absolute ⭐️
Contacted convatec and requested some samples as I wasn't happy with the brand of bags I was using upon discharge. Sandra contacted me and discussed in depth what my issues were and settled on the esteem body bags and diamonds and sent me the samples.
Well im sooo glad she did as during this time I had a delivery of my old bags and they were faulty 🙃 thankfully i had the convatec ones on hand! So I made the switch immediately. Then Sandra rang me to see how I was getting on and I told her about my eventful couple of days and how the samples she sent had saved the day , and being the absolute legend she is sent me out more to tide me over while my prescription got sorted with my new bags on! The level of care and compassion was unmatched and im so grateful! Fantastic company, staff and products!

Very impressed with the help and support from Reuban. Provided samples very quick which arrived next day and were really effective with helping my issues. Reuban was very informative about products and promt with delivery and communication along with a friendly and approachable manner.
Many thanks Reuban and amcare for a great service!

Kevin GLADMAN. What a stella fella!! 5" plus for his commitment to my care and attention to detail, catered to my specific needs. Excellent advice, problem solving skills and amazing emotional support all wrapped up in one. Thank you Kevin and im looking forward to your continued support with my bags for life needs. 👍🎊

Honestly this company is by far the best out there, if I’d of found them 16 years ago when my journey began then it would have being a lot less stressful! They fight for you, they look after you, they make sure that you’re ok, they chase prescriptions so we don’t have too, nothing is too much trouble and even if you ring with just the most simple question, they actually take the time to make sure you’re happy and comfortable with how they’ve explained things. Then….. the stoma nurse team - wow, by far the best nurse I’ve ever dealt with and I’ve met a lot of nurses but these nurses are a level above!

I wish to thank everybody at amcare for everything they do.A special thanks for Ruben who has made my day with his help and patience on numerous occasions.Of late helping me and supplying me with a 2 piece bag etc.So thank you so much for your ongoing support.
Tim Cole

Rebecca is so lovely she made the whole experience so easy and comfortable also every few weeks she contacts me to see how im getting along and if I need to put an order. She goes above and beyond i give her 10 stars

Callum has been so helpful,after my last 2 surgery's my stoma changed a lot. He went the extra mile to help me find the right products for me. Being able to sample bags really helped me find what worked best for me

Iv had to wear a two piece ileostomy high output for 9 year but they had no products that were same make, so my base plate was convex and my bag high output dansac which for years Iv had loads of leaks, burst bags and was told there was nothing else, I have an inverted ileostomy which I’m in constant pain with the acid burning my skin constantly, so it’s agony, so saw an advert asked for sample and a man called Ruebun rang me sent me a matching two piece, ring, paste, and truthfully it’s the first time iv felt comfortable, and I was worrying about over night, as most nights I hardly sleep at all worrying about bag, the first night I never as I was waiting for it to happen as usual but it didn’t, so iv tried them for 4 days and I must say what a good difference, it’s only pain waking me up during night now, not my bag, they even sent a bag cover which you can dye any colour you want, but the bags have been that good iv changed to getting off them, and I must give praise to Rueben as well as spent a few hours talking to me about different bags and other things this company does like counselling, measuring for belt sizes which a lovely girl from Sheffield came to Durham to measure me, but I then spoke to Caroline as part of the welcome team which she is lovely too, which iv never had such a good experience with a company for stoma orders before, I will do another review in a couple of months to tell you how it’s going

I have had a stoma for almost 12 months, and still adapting to a certain extent. I noticed an advert for free samples of the Esteem Body Pouch.
I was contacted by Callum, who has been extremely helpful and so easy to communicate with.
After having tried the samples, and feeling much more comfortable and secure with them, I now have a product that suits me so much more.
Thanks so much Callum and Convatec!

Customer care team, especially Mandy have been wonderful, Mandy has gone above and beyond to understand issues I’ve been facing and provide both practical advice and support

I recently changed my stoma services over to Amcare and I am absolutely thrilled with the service I have received, especially from a pleasant gentleman named Reuben, he has listened to all my issues, recommended new products to help me which are fantastic, solved all of the stoma issues I was having and done it all in an extremely friendly helpful manner.
I have had my stoma since sept '25 and been having many issues and problems with the bags, Reuben and Amcare have solved all of these completely, the new bags by Convatec are fantastic and the service is even better. I cannot recommed them enough the whole team have been brilliant, helpful, caring and so friendly I feel I have a new circle of friends.

I have only had my colostomy for 3 months and decided to try out another company and different products. I made contact with Callum and he has given me great service and followed up after I had received my samples.

I would like to say how grateful and thankful I had a lady called Fiona phoning me without fail every Monday, even one afternoon she phoned me as I was coming out of hospital with my mum and son because we had carbon monoxide poisoning it was a very close call as a family and we could not have been here today if we didn’t here the alarm and Fiona literally went the extra mile for us because she knew my story on what I’ve already been through and she offered help, heaters, blankets, because everything had to shut off with no heating for days but Fiona went that extra mile even when it wasn’t to do with my stoma because I’d not yet had my operation till the 13 January but she was there still phoning me every Monday, but I was having an issue with the stoma bags from stoma nurses out of hospital they were irritating my skin, but Fiona still phoned me every Monday and I’d been using esteem body stoma bags and the material felt different no skin issues, no pain, and felt better when I put them on, I can not thank Fiona enough because she has been there not only as a person to promote the bags but she has listened to me, she has been there, she has cared about me my feelings and my thoughts, but actually helped me, and she told me that she only been there 6 months that I couldn’t tell, and I said to her I felt like you was my counsellor but that’s because you actually cared and you listened and helped me not just to find the right bag but to tell me it’s my choice and that will stay with me thank you so much