Amelia Rose Floral Couture Reviews 78

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the flowers are fresh, beautiful, and long-lasting, often exceeding expectations. Many highlight the excellent delivery service, which is frequently described as timely and efficient, with some appreciating the helpful updates provided. The overall service is also highly regarded, with consumers finding the ordering process easy and the staff lovely and accommodating. However, some customers were not happy with their experience, reporting issues such as flowers arriving wilted, dead, or late. A few people also mentioned receiving flowers in damaged or unpresentable packaging, and some expressed dissatisfaction with the quality of accompanying gift cards.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, fresh, and... See more

Quality

Users describe positive interactions with quality. Many customers consistently praise the amazing quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the punctuality and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service,... See more

Order

People report positive experiences with the ordering process. Customers found ordering online to be easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered flowers from Amelia Rose Flowers for my mum’s birthday and she absolutely loved them. I’ve ordered from them so many times now, and their arrangements honestly hit differently from any oth... See more

Rated 5 out of 5 stars

Very responsive and helpful customer service. Delivery came right on time and the flowers are absolutely beautiful. Thank you.

Rated 5 out of 5 stars

Bought the flowers for my sisters engagement and they were perfect and exactly like the photos. Will definitely order from here again 😍

Rated 5 out of 5 stars

Absolutely amazing quality, the staff are so lovely and helpful. The quality and smell of the flowers are 10/10 couldn’t recommend more. Never bought my flowers anywhere else x

Rated 1 out of 5 stars

I was gifted roses from my partner from here which were wilting on arrival then fully died the next day - I've never experienced this with any other florist! Both myself and my partner reached out to... See more

Company replied

Rated 1 out of 5 stars

I ordered flowers for next-day delivery for a birthday. They arrived a day late and were completely dead on arrival. The company refused to provide a refund unless I returned the flowers, but th... See more

Company replied

Rated 1 out of 5 stars

After delivery which had to be mailed and reminded, My mothers flowers were old and not presentable, very disappointing, I mailed and explained the situation and no response. In the past I have... See more

Rated 1 out of 5 stars

The flowers came dry, the box that the flowers usually comes in didn’t come either. It came in a wet card board box which is not presentable at all for a gift to someone. Massively disappointed and wi... See more

Company replied

Rated 1 out of 5 stars

I rarely leave reviews, but I feel compelled to share my experience with Amelia Rose Floral Couture so others can make an informed decision. Also looking at other reviews i can see this experie... See more

Company replied

Rated 5 out of 5 stars

Excellent communication- I forgot to write on a card and it was no problem to add get it added. Beautiful arrangement of flowers and lovely presentation, have used the company many times and will con... See more

Rated 5 out of 5 stars

Gorgeous fresh flowers - ordering was so easy online and delivered on time (kept updated at every stage) thank you 🤩

Rated 5 out of 5 stars

The quality of flowers were amazing they were ready for collection when advised

Company replied

Rated 5 out of 5 stars

Ordered Eid Flowers for my family, absolutely gorgeous flowers and they absolutely loved them. Impeccable service. The best flowers ever!

Rated 5 out of 5 stars

The most amazing flowers I’ve ever received. They are beautiful. I’ve had them now for well over a week and they are still stunning if not more than the day I got them. The team at Amelia Rose are am... See more

Rated 5 out of 5 stars

Absolutely amazing service from the team at Amelia rose constant updates and same day delivery was perfect . Not to mention the amazing flowers my girlfriend was delighted !

Rated 5 out of 5 stars

Great flowers for every occasion, always lasts ages and Ben always provided an excellent service

Rated 5 out of 5 stars

Flowers arrived on time, beautiful flowers really happy with them! Even the delivery driver was lovely. Thank you so much x

Rated 5 out of 5 stars

Flowers perfect, and the delivery, always tough being into an apartment but delivery and communication 10/10!

Rated 5 out of 5 stars

I had very last minute flower delivery needed and contacted them through WhatsApp. Even though they couldn’t do delivery on the same day due to their cut off time, they still made the flowers for me... See more

Rated 5 out of 5 stars

I always use Amelia Rose as the service, flowers and and standard is excellent. The flowers always bring a smile to my face.

Rated 5 out of 5 stars

Amelia Rose for me every time , consistently good , flowers always last , and now I love the updates I get with a photo of the flowers also telling me when they're leaving the shop and when they have... See more

Rated 5 out of 5 stars

Would definitely recommend Amelia Rose Floral. From ordering to delivery and quality of the flowers every order has been seamless. Communication is excellent and the flowers are amazing !

Rated 5 out of 5 stars

Received another beautiful bouquet from Amelia Rose , always arrives fresh and promptly. And on the plus side for any man ordering , their website is very easy to use and their customer service are... See more

Rated 5 out of 5 stars

I made an order earlier today and made a boo boo as I didn’t click the correct delivery date and needed them for today! I sent them a message and they replied within 2 minutes and were so helpful! The... See more

Rated 3 out of 5 stars

The flowers were lovely. The card however was simply a sticker stuck on some cardboard. I gave feedback to them about this and they didn’t have the decency to respond to the feedback. These flower... See more

Company replied


Company details

  1. Florist

Written by the company

Amelia Rose is a modern couture florist leading the way in floral designs. Offering same day delivery all over Greater Manchester as well as next day delivery all over the UK. Perfect for all occasions such as Valentines Day, Mothers Day, birthdays, anniversaries, baby news and all other joyous occasions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

What a lovely experience with Amelia…

What a lovely experience with Amelia Rose . Ordered on line a link was sent to pay so easy. On the delivery day a picture of the flowers were sent to me which I was so impressed as I got to see the beautiful flowers I had sent. Overall a 5star experience with great service and the most beautiful flowers xx

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience all around

Positive experience all around! Placed the order Tuesday evening got in touch with the customer service team who were happy to deliver the next day and the order was received around midday exactly what I wanted thank you! Xxxx

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Received another beautiful bouquet from…

Received another beautiful bouquet from Amelia Rose , always arrives fresh and promptly.
And on the plus side for any man ordering , their website is very easy to use and their customer service are so helpful if you have any queries

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

The most amazing flowers I’ve ever…

The most amazing flowers I’ve ever received. They are beautiful. I’ve had them now for well over a week and they are still stunning if not more than the day I got them.
The team at Amelia Rose are amazing, and I recommend them to everyone who wants fresh flowers. Love them always 💐🌹🌼

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing quality

Absolutely amazing quality, the staff are so lovely and helpful. The quality and smell of the flowers are 10/10 couldn’t recommend more. Never bought my flowers anywhere else x

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

The best flowers

The best flowers, I always order from Amelia rose to both send flowers and for events. They are so talented and always get my vision. Can’t recommend enough.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality overpriced flowers, poorly managed business

I was gifted roses from my partner from here which were wilting on arrival then fully died the next day - I've never experienced this with any other florist! Both myself and my partner reached out to the company as we wanted a refund, they ignored all my messages and deleted my comments off their social media but responded to my partner - saying that if we wanted a refund we should've contacted them on the day we received them?? Which makes no sense since they died the next day? The company didn't even offer anything to compensate for this. Charging so much for such awful quality is shocking, avoid avoid avoid

March 19, 2026
Unprompted review
Amelia Rose Floral Couture logo

Reply from Amelia Rose Floral Couture

Anybody reading this and might be considering ordering, use code TRUSTPILOT20 For 20% off your first order and I guarantee satisfaction.

Hi there, we’d like to clarify a few points regarding this situation.

We did not ignore any messages or delete any comments. We responded promptly when contacted. However, your message was received three weeks after the delivery date, stating that the flowers had wilted on day two. Unfortunately, after such a length of time, we’re unable to investigate or offer a resolution.

As a small business, we always aim to provide high-quality products and fair support to our customers. This is reflected in the many positive reviews we’ve received. We do, however, have to apply reasonable timeframes when handling concerns, which we believe is understandable.

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