Amenshoesuk Reviews 

703
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Nope. Don't bother. Soles are like tap shoes and they run 1/2 sizes too big. Beautifully packaged but quality doesnt meet presentation. They claim free UK returns and return policy asks you... See more

Rated 1 out of 5 stars

Ordered shoes, didn't fit so returned them with tracking facility. Item signed, offered credit note, by law refund was requested. Informed it would happen but 13 weeks later still no refund. No respo... See more

Rated 1 out of 5 stars

A bought a pair of shoes from them on 16/10/25 but found them to be flawed so duly returned them via the post office on 18/10/25 correctly packed, labelled and proof of purchase. I have had no respons... See more

Rated 5 out of 5 stars

18/11/2022 What a fab shop... Thoroughly impressed with the shoes at such a great price. Thought they might feel cheap but no such thing. Great quality, lovely leather smell, well packaged and super... See more

Company details

  1. Shoe Store
  2. Clothing Store

Information provided by various external sources

Amen Shoes is a provider of premium leather and formal shoes at prices significantly below the High Street.


Contact info

2.9

Average

TrustScore 3 out of 5

703 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(703)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

Ordered 2 pairs

Ordered 2 pairs, arrived poorly packed and box damaged, okay this may be down to Royal Mail but sent both back and had to pay over £15 to do so. I get most of this is down to Royal Mail, so why not give pre paid returns label like other companies do

March 25, 2023
Amenshoesuk logo

Reply from Amenshoesuk

Thanks we keep our prices lower but if you come back next time email info@amenshoesuk,co.Uk we will give you a £15 gift voucher. Thanks for coming back it’s very much appreciated 😊

Rated 1 out of 5 stars

I ordered some brogue shoes for a…

I ordered some brogue shoes for a special occasion.
15days and counting and no shoes or any form of notification. My special occasion has now passed and hence am very annoyed at the lack of service- I note that this appears to be a common theme from Amen Shoes......

March 12, 2023
Unprompted review
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Reply from Amenshoesuk

Hi you have not email us to let us know you have not received them. We have also tried to email you with no response. We post the shoes but if they have not arrived it’s best to email us as we are here to help

Rated 1 out of 5 stars

This is the worst internet purchase…

This is the worst internet purchase I’ve ever made. I ordered some tan boots to get married in. They never turned up. After finally getting to communicate with someone on this matter a replacement was promised. This also didn’t come through. I’ve sent several emails and tried to contact them via live chat to get a refund. Still waiting…..
Will never use them again.

March 14, 2023
Rated 1 out of 5 stars

Shoes fell apart within a few weeks

Well, what can I say?

Shoes fell apart within a few weeks.

They stopped returning my emails once I had sent photos of the shoes.
I had to open a PayPal dispute to get them to respond.

Now they are currently in the process of playing the game where I send them back to them using Evri, and THEY change the delivery to a parcelshop ... which they have no intention of collecting. This means that they now will not collect so will not refund.

So I now have no refund, and no 'poorly made' shoes either. What a company!

I'll give them another day to resolve this stupid issue correctly.

March 13, 2023
Unprompted review
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Reply from Amenshoesuk

This is not true you have sent it to the wrong address and don’t understand y you are blaming us for your stupidity. It’s silly to think we should take abuse from you calling us names for sending it to some random address. Then thinking we should have to sort this problem.

You are at fault and sad you have given us all this abuse over this. We give you the right address

Everybody knows we cannot change the address as this is data protection it’s very simple

Rated 1 out of 5 stars

No refund for returned shoes

A pair of shoes that I ordered for a specific event were delayed (probably by the postal strike) and arrived too late so I refused delivery and return to sender via Royal Mail which was tracked but no refund has been received. Amen said they were going to look into it but heard nothing more despite several attempts to chase it up

November 27, 2022
Unprompted review
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Reply from Amenshoesuk

Darren did not even send the shoes back properly and Royal mail then lost them. By the time he told us. We could not even claim insurance. We paid out of our own pocket and refunded him. We phoned him to let him know that the way he sent them back they were lost in the post. We took the financial hit for him, not sending it back in the right way. It’s such a shame we get some customers like this, but you have to call them out

Rated 5 out of 5 stars

I will never buy boots from anywhere else now!

Just purchased my 2nd pair of boots to replace the very well loved 1st pair. As a mum to a very active 3 year old, my shoes do a fair few miles these days! Comfortable from the first wear, I get so many compliments from total strangers when I wear them, and fast shipping that cannot be faulted. I am so glad I found this brand, I will be an Amen wearer for life now. Already looking forward to my next purchase!

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

My husband purchased a pair of suede…where did I say that I live on a farm. I said I live in the country. We have pavements too . Don’t show your ignorance.

My husband purchased a pair of suede ankle boots for me Christmas 2021. Living in the country I only wear them occasionally. Both boots have split diagonally across the soles. So the boots that I have had for a year with only about 3 months wear have not in my opinion lasted.
I contacted the company, not expecting a refund but maybe a discount on a new pair. I have been told that I have had them too long. Since then my emails go unanswered.

I refute the comment that you have offered me a £10 discount. I have heard nothing from your company since a member of your staff said they would speak to a manager. I have not received a response to my emails since.

In reply to your ignorant comments. The complaint was that both soles on the boots had split diagonally. Obviously faulty materials.
What I said was I live in the country so the boots are only worn occasionally approximately 3 months.
Your response is appalling

January 30, 2023
Unprompted review
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Reply from Amenshoesuk

This has to be one of the worst one stars of all time, this lady bought a fashion pair of boots to go on a farm one year and a half ago. Send a picture to say she only wore them for three months it looked a lot of wear for just three months. The shoes were bought one year and six months ago no shop in the world would give exchange and cannot believe she even thought that. These are not made for going round a farmyard. We did offer a £10 off a new pair which would’ve made them 39.99 for real suede boots. Well what can I say you can’t just take a one star review and accept it it’s just sad. I’m sorry but you are Appalling. The way that you have went on about this one and a half year old boots that is ridiculous. We cannot replace one year and a half old shoes that look like they have been used every day it is appalling the way you have spoke to us

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