First rate customer service, can always reach a responsible person quickly, no annoying lengthy phone menu. Issues quickly dealt with, service appointments easy to schedule. (Dan is our service techni... See more
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We were given an appointment the day after we initially called, and the knowledgeable technician arrived as scheduled. He fixed the problem at that visit. I have worked with American Alarm for decade... See more
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Alarm needed repair. American came the next morning, diagnosed the issue and took care of the repair. Very experienced tech person. While he was here, he switched my contact method to wireless whi9ch... See more
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Love working with American Alarm. All their employees are knowledgeable and helpful. They always pick up the phone and take care of whatever we need promptly.
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Company details
- Burglar Alarm Store
- also in
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Auburn
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
489 Washington St, 01501, Auburn, MA, United States
- 508-753-1322
4.7
Excellent
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for your feedback! We understand how important it is to address issues with entry points quickly, and we're glad our team was able to respond promptly when your main door sensor failed. We appreciate your trust in American Alarm.
Sincerely - The American Alarm Team
The repairman was prompt
The repairman was prompt, courteous, took his time, explained things to us, and the work that was done was excellent.
December 10, 2025
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for taking the time to tell us about your experience! If there is anything else we can help you with please let us know.
Sincerely - The American Alarm Team
Dependable
For 6 years now I have entrusted American Alarm with monitoring and maintaining my alarm system. I have never been disappointed. They have always been dependable, pleasant and prompt.
November 24, 2025
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for leaving a review. Our techs work hard to provide dependable, timely service. We're glad this stood out during your recent service visit. We also appreciate the trust you’ve placed in American Alarm over the past six years. If you ever need anything or have questions about your system, we’re always here to help. Sincerely – The American Alarm Team
Thank you for your Quick response.You responded very quickly to our problem. very quickly to our…
You responded very quickly to our problem and our concern. The technician was very pleasant and very knowledgeable. He had helped us in the past.
May 30, 2025
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for your kind review! We're glad that you're satisfied with the response time and the technician was able to address your concerns in a timely manner. If you ever need further assistance, we're just a phone call away! -The American Alarm Team
First rate customer service
First rate customer service, can always reach a responsible person quickly, no annoying lengthy phone menu. Issues quickly dealt with, service appointments easy to schedule. (Dan is our service technician, he’s outstanding). Have used American Alarm for many years and couldn’t be happier with them.
May 26, 2025
Reply from American Alarm and Communications, Inc. - Auburn
Thank you so much for your kind review. We are thrilled to hear that you continuously receive a first-rate customer experience! We'll be sure to pass along your words of encouragement to your service tech. We appreciate your continued support over the years and look forward to serving you again! -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for your kind words! Our team works hard to provide prompt, courteous, and knowledgeable service, and it’s great to hear that it shows. We're grateful for your support and look forward to serving you again! -The American Alarm Team
Service in Townsend Mass
Jared B. the rep who came out for service was very knowledgeable and nice. He did a very professional job for us.
April 3, 2024
Reply from American Alarm and Communications, Inc. - Auburn
Dear David, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
-The American Alarm Team
Jimmy terrific
June 30, 2023
Reply from American Alarm and Communications, Inc. - Auburn
Hey John, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
-The American Alarm Team
Customer centric service
They did not recommend something I could not use. Very professional, too.
May 23, 2023
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for your great review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
-The American Alarm Team
Excellent service
We were given an appointment the day after we initially called, and the knowledgeable technician arrived as scheduled. He fixed the problem at that visit.
I have worked with American Alarm for decades. They are helpful and very responsive. I highly recommend them!
May 23, 2023
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for your review! We work hard every day to try and provide that same level of service to all of our customers. If there is anything else we can do for you please let us know.
- The American Alarm Team
Good communication
February 7, 2023
Reply from American Alarm and Communications, Inc. - Auburn
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Reply from American Alarm and Communications, Inc. - Auburn
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
said they would be at our home and…
said they would be at our home and arrived on time
January 9, 2023
Reply from American Alarm and Communications, Inc. - Auburn
Dear James, thank you for sharing your experience with us here at American Alarm! If there’s anything else you need, please don't hesitate to contact us!
-The American Alarm Team
The service tech is very skilled
The service tech is very skilled. He always gets the job done the first time and it’s right.
December 13, 2022
Reply from American Alarm and Communications, Inc. - Auburn
We always enjoy hearing what our customers have to say, Paul! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
We received a phone call from Carl…
We received a phone call from Carl asking why we only gave a 5 in our first review. I said it was because I felt the bill was extremely high for the work you did. Carl got back to me and said there is nothing they could do for me.....so what would you like? A higher star rating for that service?? This is the reason for only 1 star.
November 4, 2022
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for taking the time to respond to our review request. You were made aware of the cost prior to the work being done and signed the contract. If we could have negotiated a lower price we would have and apologize if you do not believe the service you received does not meet your expectations. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
American Alarm is excellent
American Alarm is excellent. I have been a customer for many years. Their service and response is always prompt and very reliable.
September 8, 2022
Reply from American Alarm and Communications, Inc. - Auburn
Hey Kim, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
great job
the tech did a great job, he was late do to no fault of his own his GPS screwed up and sent him to stowe rd. instead of stone rd.
July 9, 2022
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for letting us know how happy you are with our technician and being so understanding about the GPS issues.
Reply from American Alarm and Communications, Inc. - Auburn
Thanks Jeffrey. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Updated system
May 26, 2022
Reply from American Alarm and Communications, Inc. - Auburn
Thank you for your positive review.
Best in the business!
I interviewed several security companies and found American Alarm to be by far the most experienced and trusted by the industry. I really appreciated how they set clear expectations and were very communicative and professional throughout.
American Alarm worked with us to come up with creative solutions to pass rigorous standards set by the MA Cannabis Commission to secure our production facility. I've since met other cannabis operators who said that they regretted not working with American Alarm. Andy, our System Designer, followed the progress of our build and evolving security needs closely, and during our final licensing inspection, he even drove two hours to attend the inspection and help answer questions. We couldn't have asked for a better security team!
March 30, 2022
Reply from American Alarm and Communications, Inc. - Auburn
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
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