American Alternative Assets  Reviews 

44
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I had an outstanding experience with American Alternative Assets, especially working with Zack Anderson. This was my first time ever considering precious metals, and Zack took the time to explain eve... See more

Company replied

Rated 5 out of 5 stars

AAA has helped me jump through the hoops of precious metal investments to really build up my assets. They've also done the legwork of helping to select the right assets. An excellent way to grow your... See more

Rated 1 out of 5 stars

One star. For several reasons, but my primary concern is that I have still not been paid everything I am owed. There were commission discrepancies, including transactions with missing or incorrect cal... See more

Company replied

Rated 5 out of 5 stars

I thank God I found AAA and pulled my IRA out of the stock market and into a precious metals investment. Mark & Randy are superb! What a blessing! They have made my investment transitions so easy. Th... See more

Company details

  1. Gold Dealer

Written by the company

Triple A is leading precious metals dealer, with several years of experience helping customers protect all their savings & retirement. Via Precious metals IRA’s we protect our clients TSP, 403(b) IRA, 401(k) savings accounts and other tax-advantaged retirement accounts. Our staff does direct sales of gold and silver to our customers. Depending on what account our triple A specialist can help diversify your account with precious metals. If you need to roll over retirement assets into a Precious Metals IRA, or buy gold and silver directly, triple A specialist will hold you hand through the process ever step of the way. Triple A our firm is privately held and specialize in wealth and asset protection. We are rated A+ & accredited with the Better Business Bureau & National Ethics Association. Quality customer service, dependability, Knowledge has resulted in thousands of satisfied clients.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.5

All reviews

(44)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Precious metals purchase

I had a goal of investing in something besides cash in the bank so contacted American Alternative Assets for assistance buying some precious metals.. I feel very satisfied with my purchase after the company fixed an misunderstanding we had. I think they have really good customer service and are willing to negotiate with customers till they are satisfied. Thanks Randy

October 8, 2024
Unprompted review
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Reply from American Alternative Assets

Betty, Thank you for trusting us with your business. We know you have many choices. Welcome the AAA Team. Management

Rated 5 out of 5 stars

Honest and Trustworthy

Honest and Trustworthy.

I've considered diversifying with gold before but never pulled the trigger. I'm super impressed with the way AAA has handled my account and concerns. They've been great to work with and I will be coming back.

March 14, 2024
Unprompted review
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Reply from American Alternative Assets

Honor working with you. Looking forward to the future. Big thanks from your AAA team.

Rated 5 out of 5 stars

Trustworthy and knowledgeable

After speaking with multiple gold companies. Glad I found Dillon and Walter at American Alternative Assets. Because I am new to all this, they really took their time to explain to me how it all works. I know I have and will be well taken care of.

March 7, 2024
Unprompted review
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Reply from American Alternative Assets

That's great to hear Deion. Looking forward to building on our relationship. Thanks, AAA

Rated 1 out of 5 stars

Got spammed on my cell by this company

Got spammed on my cell by this company.
Don't bother trying to call them, COMPUTER generated outgoing message, press 1, press 1 and then it asks you for an access code. Typical, India scam scenario. Save your money!.All The 1 review posts are typically auto-generated or flat out fake profiles created to look legit. Lol nice try..
Updated:
See their Canned response?
What details did I provide except their spam? I didn't post my name, but I have pictures and a call log that shows I called them 6 times on Feb 13th! And their spam message at o31 am. They buy leads from American Patriot/Patriots Salute.
Here is the number that spammed me.8885031533 you clowns.its YOUR COMPANY! and the process to get into the phone system is EXACTLY as I described, recorded and otherwise documented, so I can report it to the FTC and FCC for violating the FEDERAL DO NOT CALL LIST..
UPDATED •• I AM NOT giving these clowns my EMAIL I don't get spam there nor do in intend too! Provide a legitimate contact number that is actually answered !
I have already provided date and TIME OF the spam, do your own DUE DILIGENCE and find the number your system spammed. And then you'll have all your answers! Since it used my NAME AND PHONE NUMBER TO SPAM ME... so get off your LAZY scammer ... and find it...
If TRUSTPILOT reaches out to me I will provide a screenshot of the call..and BTW I have ALREADY filed a complaint with the FTC and FCC for violating the DO NOT CALL law as well.

February 10, 2024
Unprompted review
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Reply from American Alternative Assets

UPDATED: ** We are still waiting for you to contact us at customerservice@americanalternativeassets.com ** We take all feedback seriously; however, after a thorough review of our records, we have found no evidence of your interaction with our business under the details provided. At American Alternative Assets, we pride ourselves on our commitment to authenticity and transparency in all customer interactions. It appears that this review may not pertain to our business or may have been posted in error.

We understand the impact that reviews can have on a business and the importance of accurate and honest feedback for both our potential customers and our continuous improvement. If this review was intended for a different business, we kindly ask for its correction or removal to prevent any confusion.

If you have any concerns or believe this to be a mistake, please reach out to us directly at customerservice@americanalternativeassets.com. We are here to address any issues or misunderstandings and ensure that all feedback reflects genuine customer experiences.

We are dedicated to providing the highest level of service and integrity in our industry, and we welcome the opportunity to prove this to anyone who interacts with our business.

Thank you for your attention to this matter.

Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with Kevin, the account executive at American Alternative Assets, the gold and silver company. His expertise was evident as he effortlessly addressed all my questions and concerns, making the entire process remarkably simple and easy. The speed of delivery and unparalleled customer service truly amazed me. Kevin's patience and dedication went above and beyond, ensuring the security of my nest egg. I highly recommend Kevin for his outstanding professionalism and commitment to customer satisfaction. Five stars all the way!

November 28, 2023
Unprompted review
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Reply from American Alternative Assets

Ralph thank you for the warm review and welcome to the family of investor's at AAA

Rated 5 out of 5 stars

Great experience

Working with Michael and Randy was a great experience. They are extremely knowledgable about precious metals and are interested in you as a person, not just a target. I would recommend them to anyone considering diversifying their assets.

October 31, 2023
Unprompted review
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Reply from American Alternative Assets

So, great to hear that Tim. Welcome to the family. We look forward to working with you and your family for years to come. Triple A

Rated 5 out of 5 stars

I am very happy that I have found…

I am very happy that I have found American Alternative Assets, I have found them to be very helpful and knowledgeable with my finances, I have been working with Shanon and he has been there every step of the way and explains everything so I can understand and he keeps in contact with me frequently, I have also had the pleasure of speaking with other knowledgeable people in this process, I would definitely recommend this company.

September 7, 2023
Unprompted review
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Reply from American Alternative Assets

Elaine thank you for the kind words & welcome to the family of investors hear at American Alternative Assets. We look forward to a bright future. Your team from Triple A

Rated 5 out of 5 stars

Honesty and trust

What made my experience so good is the Mark and John were so good at explaining what was going to happen with my purchase and their customer service is beyond anything I expected. I'm so thankful for all their help and I feel secure in my decision to trust in their knowledge.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

The time taken by the manager of AAA

The time taken by the manager of the company; he explained (and reiterates!) things I want to be sure of. I also liked the long view he has in his dealings professionally.

July 10, 2023
Unprompted review
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Reply from American Alternative Assets

Donna welcome to the family of investors at American Alternative Assets. Happy to be of services. Thanks Triple A

Rated 1 out of 5 stars

Requested the FREE investment guide via…

Requested the FREE investment guide via their webpage. They would not send unless you discussed your financial info with a salesman/company representative.

April 26, 2023
Unprompted review
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Reply from American Alternative Assets

Tom, that's unfortunate to hear. It sounds like you've mix us up with another company. I've searched our entire data bass and we don't have a Tom Walker. If, you'd like a free guide call and ask for Randy. We would just need an email. We can get one right out to you. Thanks, American Alternative Assets.

Rated 5 out of 5 stars

Upfront

Upfront, courteous and informative. Comfortable to do business with and no pressure or canned speeches,

May 25, 2023
Unprompted review
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Reply from American Alternative Assets

Awesome Robert! It was a pleasure. Feel like we learned more from you. Pumped would could help!

Rated 5 out of 5 stars

Honest

Honest, professional, people to do business with. Will definitely do more business with them in the future. All coins arrived in protective case and in perfect condition.

April 13, 2023
Unprompted review
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Reply from American Alternative Assets

Happy to hear you had such a great experience. Welcome to the family here at triple A. We look forward to servicing your precious metals needs for years to come.

Rated 5 out of 5 stars

Thanking God For AAA

I had an AMAZING experience with AAA! Scott and Randy were so helpful and patient with me. They were very informative and knowledgeable able medals.
Thank You gentlemen for this experience and I look forward to my next investment!

April 20, 2023
Unprompted review
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Reply from American Alternative Assets

Kathy thank you for the kind review. Welcome to the family. Thanks for letting us help you with your metal needs. American Alternative Assets

Rated 5 out of 5 stars

I was once lost now am found !

I was once lost now am found !! I am a Good Christian and I always pray before for guidance before making big life decisions ….. I was lead by prayer and god to American Alternative Assets ! What a wonder and beautiful experience with my gold and silver purchase. Customer service was fantastic and they delivered in great time. I thank god for connecting with American Alternative !

April 12, 2023
Unprompted review
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Reply from American Alternative Assets

Abel thank you for the kind review. So happy and proud we could help. God Bless. American Alternative Assets.

Rated 5 out of 5 stars

I thank God I found AAA and pulled my…

I thank God I found AAA and pulled my IRA out of the stock market and into a precious metals investment. Mark & Randy are superb! What a blessing! They have made my investment transitions so easy. Their professionalism, experience & willingness to explain & answer all my questions has gone far & above any financial advisors I have ever dealt with in the past. I highly recommend them to everyone!
👍👍👍 Triple thumbs up!!!

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

First time client

As a first time client and retired law enforcement, I was skeptical and worried about purchasing precious metals online. I will be a return client. Arnold ****** and Mark******** were honest, informative, and professional throughout the process. They answered ALL of my questions and kept in constant contact until and after the order was in my hands. I"ll BE BACK.. Thanks

January 1, 2023
Unprompted review
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Reply from American Alternative Assets

Mr. & Mrs. Meyer's. Happy to hear the kind words. Thank you. Welcome to the family.

Rated 5 out of 5 stars

Love to know my assets are protected.

I've been working with Randy, which is a true pleasure. He is very helpful...this is his field of expertise, and not mine. However, it gives us great comfort and satisfaction to know that we are protecting our retirement by purchasing gold & silver. We will continue investing with American Alternative Assets, as we can.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great Guys

Randy and Mark are amazing in all aspects relating to customer service. I just recently got interested in diversifying, and I only deal with a few companies. This one stands out for sure. They took the time to talk to me, and that's something that is lacking in the world we live in. Super knowledgeable (of course). Super trustworthy. Super fast/secure shipping. Super fun to deal with! Don't hesitate to use this company.

August 31, 2022
Unprompted review
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Reply from American Alternative Assets

Welcome to the family. Thank you so much for the kind words. We agree Randy and Mark are awesome. American Alternative Assets

Rated 5 out of 5 stars

A few years ago I was introduced to…

A few years ago I was introduced to Shanon at Triple A for advice on investing in precious metals. Since then, I have acquired a healthy amount of metal from him and his team. I dealt with other brokers but I keep coming back to them because they simply are the best. I feel like they care, which is saying lot these days. They also have the inventory, which means I have options when it's time to purchase more. I'm a tough critic, but if I could give them 10 stars, I would!

July 1, 2022
Unprompted review
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Reply from American Alternative Assets

Thank you Shaun. We're happy to have you as a client. Your family now.

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