American Hartford Gold Reviews 

1,765
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 259 reviews, reviewers overwhelmingly had a great experience with this company. People consistently share that the team is exceptionally knowledgeable, patient, and always ready to explain every step of the process with great clarity and respect. Many buyers deeply appreciate the smooth, transparent approach to handling portfolios, ensuring everyone feels fully supported without dealing with any high-pressure sales tactics. However, some reviewers were not happy with unresolved follow-up requests, reporting communication delays and difficult interactions during their transactions. A few customers also noted concerns about aggressive sales focus and unexpected difficulties when trying to resolve important financial account matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing representatives as consistently professional,... See more

Customer service

Clients share positive opinions on customer_service, highlighting exceptional professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional, caring, and helpful... See more

Product

Reviewers mention positive feedback about product offerings, describing them as exceptional and simple to... See more

User experience

Consumers find user experience to be exceptionally satisfying and smooth, noting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish - it was an enjoyable experience. As my account was getting set up by Rob, who then transfered it to Jake. The 30-40 minute set up - conversation with Jake was great. Jake was... See more

Rated 5 out of 5 stars

American Hartford Gold was so easy to work with. Knowing I wanted an IRA with metals, but not knowing where to start, there were there to answer questions and took me step by step through the process... See more

Rated 5 out of 5 stars

I came in new to precious metals and completed an IRA rollover with AHG. Katherine walked me through the core asset types, answered every question, and never pushed a sale. She matched my urgenc... See more

Rated 5 out of 5 stars

All people I had the honor of talking to were very friendly, helpful and knowledgeable of the gold and silver metals. Each person explained things in a way that it was easy for me to understand wh... See more


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

About American Hartford Gold

Written by the company

American Hartford Gold: America's Most Trusted Precious Metals Dealer

Who We Are

American Hartford Gold helps individuals and families invest in precious metals. This includes Gold, Silver and Platinum in both bars and coins. We provide both physical delivery to one’s doorstep or inside of a retirement account like an IRA, 401K or TSP. American Hartford Gold helps clients achieve greater security for their future by adding “safe haven” assets to their portfolio. Investors receive only the highest quality gold and silver coins, offered at competitive prices with 100% customer satisfaction guaranteed.

Our leadership is truly committed to providing quality service and fair pricing. Through our expertise in the industry, we provide the latest market information with a historical perspective to empower both experienced and new investors!

American Hartford Gold has an A+ rating with the Better Business Bureau and has a 5-star customer satisfaction rating on multiple review platforms like Trustpilot and Google. Additionally, the Inc 5000 named American Hartford Gold as #74 among the fastest-growing private financial services companies in the USA. American Hartford Gold is a proud multi-year sponsor of NASCAR and is the only precious metals company recommended by Bill O’Reilly. We are extremely honored that Bill O’Reilly trusts and recommends us to his beloved friends, family, and viewers.

Our Mission

At American Hartford Gold, we aim to educate and help clients about investments in the precious metal industry with complete transparency and fair dealing. We strive to provide all our customers with unparalleled customer service with trust and complete satisfaction.

We offer all our clients our Buyback Commitment, in which we encourage our clients to contact us first if they wish to sell their metals. While we cannot legally guarantee that we will repurchase metals, we never charge any additional liquidation fees and provide a quick and simple 3-step liquidation process.

Our Executive Leadership

At American Hartford Gold, we are proud of our executive leadership’s dedication to providing reliable services to clients as well as support to the workforce. With over a decade of experience in the precious metals industry, our Chief Executive Officer, Sanford Mann, is well-known for his professionalism and work ethics. Our President, Max Baecker, brings over a decade of retail Gold and Silver experience. He has made it a mission of his life to educate and guide people about how they can protect their retirement savings by investing in precious metals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,765)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Experience

Experience was exceptional; explanation of products and pricing was simple and transparent; in the end, I chose the items that I wanted in the quantities that I desired without any high pressure sales tactics or other take it or leave it ultimatums. This is a good place to purchase precious metals. Thanks to Christian and Dani.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great people to work with

Both Robert Betchley how to make me feel at ease and explain things very thoroughly for a novice like me to understand if you’re looking for a broker for precious metals, give American Hartford Gold a try

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Working With American Hartford Gold

I have been dealing with American Hartford Gold since 2022 and have been very satisfied with their processes. I have most recently worked with Camille Levesque and was very pleased with her knowledge and support, and would recommend her for any future requirements.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to take the time to thank…

I would like to take the time to thank Christian for the multiple calls to assist me. It was very professional and much appreciated. I look forward to further conversations and dealings with Christian and the staff at American Hartford Gold.

Sincerely, Paul

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I had a follow up call on my existing…

I had a follow up call on my existing account related to my metal positions. It was decided I make some allocation changes and Rob Betchley, Harry Howard and Katee Trinh were very helpful in explaining the process to make the changes.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

Being just a regular Joe, I'm easily overwhelmed when it comes to investing and navigating all the ins and outs of the whole process. Ben, Machi, and Katee all were patient with me as I took the time to research and come to a decision. Machi helped me understand exactly all the steps, listened to my concerns and made me feel at ease with my decision. I've been with American Hartford Gold since 2021 and look forward to many more years ahead. I recommend them to anyone just getting into precious metals or wanting to diversify their portfolio.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Nathan, Machi, Katie

Nathan, Machi and Katie were all professional and patient with me. I needed to be sure the original call initiated was not a scam, so I continued to ask questions and they confirmed the information to my satisfaction.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

I want to tell you about American…

I want to tell you about American Hartford Gold. They took a lot of my money half of my initial investment and they called it service fees. I had trusted them with all of my savings, which was Seventy-Five Thousand Dollars.. They took Thirty-Six Thousand Seven Hundred Fifty Dollars from me overnight. They just said it was a fee. It was not a fee it was them taking my money without asking.

I think you should be careful when you do business with American Hartford Gold. You should get a lawyer who knows about consumer fraud to read the contract before you sign it. The small print is meant to take your money without you knowing.

I have written about this before telling people how American Hartford Gold took my money without saying sorry. They never explained what happened to my money. They never gave me any of it back. They just used words to hide what they did and my retirement savings were gone. When I wrote my review nobody did anything about it. I felt very sad and alone because American Hartford Gold says they are trustworthy. They are not.

Then I found PØMÃADVISORY. They helped me understand the contract that American Hartford Gold had made me sign. They fought against the service fee and they did not give up until I got all of my Thirty-Six Thousand Seven Hundred Fifty Dollars back. I am not trying to sell you anything I just want to tell you what happened to me so that you do not lose your money like I did. If American Hartford Gold has already taken your money with fees do not wait for them to do the right thing. I learned that the way.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Machi

Machi, Adam, and Katie were all fantastic. I was very well informed to help myself make an executive decision.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I recently completed a gold and silver…

I recently completed a gold and silver purchase with American Hartford Gold, and the experience was outstanding. The entire team was professional, knowledgeable, and transparent from beginning to end. They delivered exactly what they promised on their website and took the time to explain my options without any pressure.
The representatives took the time to educate me about my options, answered all of my questions, and made the entire process simple and stress-free. Their commitment to customer service, fair pricing, and integrity was evident throughout the transaction.
What impressed me most was their dedication to customer satisfaction and their willingness to ensure I understood every step of the process. As an added bonus, I will also be receiving free silver with my purchase, which was a great benefit.
Based on my experience so far, I highly recommend American Hartford Gold to anyone looking for a trustworthy precious metals company that truly puts its customers first.

July 2, 2026
Unprompted review

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