American Home & Hospitality LLC Reviews 

20
TrustScore 3 out of 5

3.1

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Rated 4 out of 5 stars

I order some new tables for my restaurant, ordering was a little much from placing it, to waiting for a freight charge, then okaying it, then sending a credit card form, then faxing it, then waiting a... See more

Rated 5 out of 5 stars

Hey I just want to tell you about a company that I found on line when I was trying to find some out door table and chairs American Home and Hospitality. I call several companies looking for out door... See more

Company replied

Rated 4 out of 5 stars

I have purchased numerous restaurant tables and chairs as well as outdoor furniture a from them, everything so fas has been great. If there was a slight problem w/ a product, Ray was more than willing... See more

Company replied

Rated 1 out of 5 stars

When I ordered 16 cast iron bases on the phone [name] told me the table bases were made in the USA. I could have purchased low quality made in China bases locally, instead I had them shipped to northe... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

#1 Source for Restaurant Furniture and Foodservice Equipment and Smallwares! Description - A Better Business Bureau rated company, and Central Contractor Registrant for government, hospitals and hotel bids. Our products can be seen on The Food Network's Restaurant Impossible, CW Network's The Vampire Diaries and 20th Century Fox's Big Mommas: Like Father, Like Son.


Contact info

3.1

Average

TrustScore 3 out of 5

20 reviews

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3.1

All reviews

(20)

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Rated 4 out of 5 stars

Pretty simple but lots of steps

I order some new tables for my restaurant, ordering was a little much from placing it, to waiting for a freight charge, then okaying it, then sending a credit card form, then faxing it, then waiting again for someone to reply that it has been submitted, then you have to confirm one more time. I buy online, for the simplicity, to pick, pay, and deliver. I will still be ordering more, but now i'm more prepared for the process.

October 8, 2015
Unprompted review
Rated 1 out of 5 stars

Horrible

Sent in a PO for an order for tables and bases on Oct 24th with a down payment of $4128. When I emailed for an ETA on 12/12 I was told I never placed the order and the address I sent the check to was not the address of the company.When I explained I would call my office to see if check cleared the bank I was told by Ivon that she could walk over to the address and see if they had the check. Prior to that she did not know the address. When I sent a copy of a cashed check dated 11-17-14 I was told that it was a mistake and the order would be placed on 12/15. I was told Trent would call me on 12/15 and explain what happened As of 12/16 no phone call. Find someone else to purchase tables from....

December 16, 2014
Unprompted review
Rated 1 out of 5 stars

SLOW, 1 month to get a quote and don´t accept foreign VISA credit cards!!!

It took more than one month to get an answer for a freight quote after calling several times. $400.- freight for 24 chairs and 9 table bases from GA to FL!!!!
I have a VISA card ( VISA is a US company) from a german bank and they don´t want to accept my card. Why do the write on the homepage that they accept VISA???? Is a german VISA card less good than a US VISA card?
I feel discriminated!
The shopopening will be delayed without the furniture!
The hotlinepersonnel was not giving the impression that they are interested to help!
NEVER EVER AGAIN THIS COMPANY!!!!

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Classy looking high quality tables

We saw this company’s tables in several restaurants and hotels and liked the quality and appearance. Our church was looking for some really nice dining room tables so we made a trip to Atlanta to actually view the workshop. We were impressed with the quality and assistance we received. We just got our 20 tables yesterday and have not put them together yet, but they are the same quality as those we saw in several popular restaurants. The only thing I would suggest is that they start staining the under part of the table the same as the top. I know it's not typically seen, but it would look nicer when you do have to turn the table over for some reason – would just seem more finished.

July 1, 2014
Unprompted review
Rated 5 out of 5 stars

American Home lives up to their Hopitallity.

Hey I just want to tell you about a company that I found on line when I was trying to find some out door table and chairs American Home and Hospitality. I call several companies looking for out door furniture for our customer and they did not have in stock but when I called AHH, they not only had it in stock but managed to work with us on our order to make it what we needed quickly. the other companies said that it would be months before they could fill order.

Thanks American Home & Hospitality,

June 17, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Thank you for your feedback and your business. We look forward to doing business with you again in the future!

Rated 4 out of 5 stars

The products are very high quality and service ( from Ray) was awesome

I have purchased numerous restaurant tables and chairs as well as outdoor furniture a from them, everything so fas has been great. If there was a slight problem w/ a product, Ray was more than willing to correct it.

June 13, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Thank you for your feedback and your business. We are glad to hear that we can meet your expectations. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Exceptional quality work delivered on time.

These guys are extremely efficient and talented. They did exactly what they said they were going to do and they did it on time. Excellent craftsmanship every time.

June 10, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Thank you for your feedback and your business. We are glad to hear that we can meet your expectations. We look forward to doing business with you again in the future!

Rated 1 out of 5 stars

Horrible ordering processes and product knowledge

I will would not refer this company.

June 5, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Dear customer we apologize, some of us are still under going training. We have responded quickly and thoroughly to all of your questions and have left you numerous follow up voice mails. You gave no indication that you are unsatisfied, and have been very pleasant on the phone. Please provide further details on your complaint and a manager will investigate accordingly. Thank you for your feedback and your business.

Rated 1 out of 5 stars

Extremely disapointed. Will never order from American Hospitality again!

When I ordered 16 cast iron bases on the phone [name] told me the table bases were made in the USA. I could have purchased low quality made in China bases locally, instead I had them shipped to northern Michigan with the understanding that the bases were made in USA. When the bases arrived they were low quality and said made in China! I wasted my time and money with American Hospitality. Stay away from this company.

May 21, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Sorry for the confusion. All of our products information is clearly listed on our website. You can ask any questions anytime before you place an order. Our bases are heavy duty for commercial use with a good price.
If you do not like them you can have them returned, please refer to our return policy on website for more information.
Thank you.

Rated 5 out of 5 stars

Very well handled!!

Great customer service. Timing of order was on point. Great quality equipment.

May 15, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Thank you for your feedback and your business. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

A great company!

The people at AHF make my life so easy. It's always a si1mple phone call to get what I need… and they always find a way to meet my schedule

May 15, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Thank you for your feedback and your business. We are glad to hear that we can meet your expectations. We look forward to doing business with you again in the future!

Rated 4 out of 5 stars

Missing screwed

Order 3 high chairs, 2 where prefect, 1 is missing part of the screws.

May 13, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Sorry to hear that. Missing items must be reported within 24 hours so that way we can assist you with filing the loss claim and replacing the missing items.
It's the carriers policy and we apologize for the inconvenience.
Thank you for your business.

Rated 4 out of 5 stars

Execellent quality with an on schedule delivery!

These guys do excellent work and delivered on time. Needed to make a few extra phone calls to get a hold of the right person at times. Other than that I would recommend them to anyone.

May 13, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Thank you for your feedback and your business. We look forward to doing business with you again in the future!

Rated 2 out of 5 stars

In regards to the first order.

I'm not too happy with the shipment that I received. The parts was missing & the AHH would not supply the parts. We had to get them from Home depot.

May 12, 2014
Unprompted review
American Home & Hospitality LLC logo

Reply from American Home & Hospitality LLC

Sorry to hear that. Missing items must be reported within 24 hours so that way we can assist you with filing the loss claim and replacing the missing items.
It's the carriers policy and we apologize for the inconvenience.

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