Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... See more
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Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... See more
If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... See more
I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... See more
Company details
Written by the company
Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.
Contact info
Unit 9, Victoria Hall, 286 Rawlinson Street, LA141BX, Barrow in furness, United Kingdom
- 01229 458338
- sales@americankandyco.co.uk
- americankandyco.co.uk
3.0
Average
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Edit of my previous review.
Editing my review, purely for the fact i can see my order has finally been dispatched, im hoping it was worth the wait.
Whist i understand this is a small family run business & this time of year can be especially busy, some time should of been found to update customers whats happening, ive been worrying that this will not arrive for christmas & its actually my main present from my mum & son. So we'll see, may change review again depending on how i feel when parcel arrives.
December 12, 2022
Reply from American Kandy Co
Hello sarah,
I am sorry it has taken this long to get back to you and i am sorry for lack of communication via email over the Christmas period. This year was extremely hard for us and we have implemented new procedures to ensure this does not reoccur again.
Please let me know how you felt about your purchase.
Best,
tom
Poor Delivery
Still to receive parcel after ordering on November 26th now December 5th
December 5, 2022
Reply from American Kandy Co
Hello andy,
I apologise for the delay however there is delays within the courier network especially around Christmas time. And 3-5 working days is a base guideline for standard delivery. For a faster service we do have DHL Next-Day
I have checked your tracking information and shows as delivered on the 6th of December.
Best, tom
Reply from American Kandy Co
Hello jade, I am sorry to here you have not received your parcel. I have checked your tracking information and it is showing as delayed. i do apologise for this however due to royal mail strikes this is having an effect on other couriers combined with the busy Christmas period.
I will keep an eye on your parcel and try and get this pushed through for you.
Best,
tom
Avoid
Communication is shocking, I emailed 3 times and sent messages through messenger which showed they had been looked at but still no response, placed my order on the 23rd November and still not received, this was meant to be a birthday gift.
November 26, 2022
Reply from American Kandy Co
Hello holly, i really do apologise for the late response. As stated on our website it does mentioned we have a backlog. I can see by your tracking information that your order was delivered on the 3rd of December?
Best, tom
Waste of time and money
Ordered a large American mystery box on Monday with 2 day delivery. Finally turned up on Saturday. Emailed to find out what was going on 4 times. No response. And to top it all off, value was nowhere near what I paid and loads of Japanese items in the box which should of been an American mystery box. Absolutely do not use them. Waste of time and money.
November 19, 2022
Unprompted review
Reply from American Kandy Co
Hello Gareth, I do apologise for the late delivery. We did send out an email letting our customers know that we were discontinuing EVRI - 2DAY service due to the service deadlines not being met.
Unfortunately due to prioritising shipping out customer orders we were unable to get back to you on time and i do apologise for this.
In terms of product price and value. All of our product prices are stated on our website and the value inside is never less than the listed price on the website.
In some cases we do put other world food items in our mystery boxes such as Japanese, European ect.
I thank you for your valued feedback.
Best, Tom
I would give it five starts but the…
I would give it five starts but the only reason for that was their wasn’t enough American crisps or cakes inside but besides that there was a good range of sweets and drinks.
November 3, 2022
Great company with lots of great…
Great company with lots of great choices.Some of the products were highly priced but were worth it given they come from over seas.Products arrived quickly and will definitely purchase from here again.
November 4, 2022
Unprompted review
Brilliant service
lovely customer service great selection of snacks especially drinks
October 14, 2022
Unprompted review
Awesome products and friendly service
Ordered a mystery box for my sons birthday gave my budget and gave a brief idea of what my son likes! Great helpful service from start to finish! The box was well packed full to the brim with goodies and my son loved it highly recommend American Kandy Co
November 2, 2022
Unprompted review
Decent
Ordered a mystery candy box and a mystery chocolate box for my sons birthday. Was fairly disappointed with the selection that came but I guess that’s a matter of taste and luck of the draw. Wouldn’t buy a mystery box again though.
Had a minor delivery issue. This was resolved once I sent an email and I received my package the next day in time for my sons birthday so am grateful for that.
November 2, 2022
Reply from American Kandy Co
Hello Daryl, thankyou for you valued feedback. We always try to cater for everyone's taste regarding mystery boxes but some times this is not always guaranteed. I am glad your delivery issue was resolved and made the birthday deadline!
Best,
Nathan
Fast delivery good prices for products
October 28, 2022
Reply from American Kandy Co
Hello toni,
Thankyou for your review and letting us know you thoughts on our business.
Best,
Tom
7 items for £30 5 of them where to hot…
7 items for £30 5 of them where to hot to eat was for my kids very disappointed
October 19, 2022
Reply from American Kandy Co
Hello Elizabeth, Please can you contact us via email at sales@americankandyco.co.uk as i cant seem to locate any complaint. We can then get this issue resolved asap.
Kind regards,
Nathan
Would just like Nathan for sorting the…
Would just like Nathan for sorting the issues with our previous order he went above and beyond to sort this for us with a box full of freebies that the kids will love thank you again Nathan
October 6, 2022
Unprompted review
Reply from American Kandy Co
Hello lee,
I am glad you are now happy with your order and that the kids are happy! Thankyou for the honest feedback.
Kind regards,
Nathan
delivery was missing (good ending)
the person i spoke to when my order had not arrived next day was really well mannered, really polite and was helpful to, he assured me it was not in the warehouse and was going to find out where it had gotten to with dpd, he gave me a refund on the next day delivery and was really sorry about it, he then kept to his word and found out where it had gone, got the delivery the next day, will be ordering again from here
September 15, 2022
Delivery came quick and well packaged…
Delivery came quick and well packaged bought the chocolate for my 2 Grandchildren for Christmas so there wrapped and not seen the contents as yet but i am sure i shall be pleased with them
September 9, 2022
Mystery box ordered on the 24th…
Mystery box ordered on the 24th September 2022 and I still haven't received and only heard back today saying evri have lost the parcel. How I have to wait longer for them to look into this.
September 24, 2022
Reply from American Kandy Co
Hello ben,
I am sorry to hear you have issues with receiving your parcel.
I have looked into this for you and confirm your items were delivered on the 03/10/22.
You spoke to one of our customer service agents on 03/10/22 letting us know your parcel had not been received. We advised you we would look into this immediately to find out what was going on.
We emailed back today, 04/10/22 requesting you to fill in a basic loss form for EVRI to conduct an investigation.
Once this has been received back we can send a replacement or fully refund your order.
I can totally understand your frustration and i am sorry for the inconvenience caused.
Kind regards,
Nathan
Disappointing mystery box
I ordered a mystery box for my daughters 7th birthday and was very disappointed. The items included was like they were left overs of people’s least favourite treats. I’ve had a box from here before which was so much better. I have had to order from elsewhere as she would have been so upset if I had gave her this one.
September 16, 2022
Reply from American Kandy Co
Hello Kate,
I am sorry to hear you were not happy with your mystery box. We always try and offer a unique selection and cater for everyone's tastes and expectations and I am sorry to hear that we have not achieved this.
We have now contacted you via email to resolve any outstanding issues. We have also noted that you can leave a note with the order. This will enable us to put a box together for a specific age group.
Kind regards,
tom
I didn’t think it was value for money…
I didn’t think it was value for money at all feel rather miffed that they was all little sweets and definitely wasn’t worth the money
September 23, 2022
Reply from American Kandy Co
Hello Nicola,
I am sorry to hear you were not happy with your order. All of our product prices and weights are clearly displayed on our website.
We also offer 14-day returns on our products if you wish to return them.
Kind regards,
Nathan
All I got was hot stuff and hot drinks…
All I got was hot stuff and hot drinks no Fanta no chocolate, they say they got 14 day return but when you open the sweets or drink you carnt return it only reason I ordered from here because other American sweet shop was closed very disappointing and I’m big on social media also put it on my tiktok bad review 😡
September 22, 2022
Reply from American Kandy Co
Hello joe,
I am sorry to hear you are unhappy with your mystery box. As previously mentioned you can return your products if you are dissatisfied with them providing all the products are unopened and in a resalable condition under our 14-day returns policy.
Our mystery boxes are not for everyone and if you have your eyes set on a particular product such as Fanta or a specific chocolate bar then you should purchase these instead of a mystery box to avoid disappointment.
I would also like to state that we do not sell hot drinks. The only hot drinks we have sold would have been the limited edition Mountain Dew flaming hot.
Kind regards,
Nathan
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