Turn5Reviews 

5,046
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 842 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, finding it easy to locate items and appreciate the detailed descriptions. The website is frequently highlighted for its ease of navigation and user-friendly checkout process, making the overall purchasing experience smooth. Many people also commend the accurate fitment information and helpful customer service representatives who assist with finding the correct parts. However, some customers experienced issues with order accuracy, receiving incorrect or damaged items, or finding that parts were missing. A few other people also felt that the delivery service was inconsistent, with some orders taking longer than expected or encountering problems with returns and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding a wide range of quality items and parts... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and ease of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting positive experiences such... See more

User experience

People report positive experiences with the user experience, highlighting the ease of finding parts, making... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least... See more

Rated 4 out of 5 stars

Easy to navigate the website. Straight and forward descriptions of items and reminders to double check that indeed said item is the rite fit for your make and model of Vehicle. A wide range of product... See more

Rated 5 out of 5 stars

EXTREMELY EASY!!! The products are easy to locate and the shipping time is very accurate. Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all access... See more

Rated 5 out of 5 stars

AT is a great place to find additional mods and kits to kick-up the look and performance of your truck. I strongly recommend AT to anyone who inquires about Rosie, my 2025 F150 Powerboost with Waldoch... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,046)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unsure of fit before purchase

In looking to make a purchase, I had a question. I called a tech, Todd S., who was extremely helpful and knowledgeable. His info allowed me to complete the purchase of the item I wanted.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 4 tires from American truck on …

Ordered 4 tires from American truck on 4/21/2026 order was confirmed by email on 4/22/2026 my order was cancelled by American truck will not do business with American truck again

April 22, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello,

Thank you for taking a moment to share your experience with AmericanTrucks. We are sorry to hear that your order was cancelled.

We would like the opportunity to review your order and see why there was a cancellation of the order, however we were unable to locate an order with the information provided in your review. If you could email your order information to Satisfaction@AmericanTrucks.com and we will be happy to review your order.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

The vehicle required more lug nuts than…

The vehicle required more lug nuts than provided in one set of your product. Had to buy two sets just to get 4 extra lug nuts.

April 23, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello James,

Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. Thank you also for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for the eservice your provide to our country and our communities.

We are disappointed to hear that you had to order two sets of the lugnuts for your Silverado. We can understand your frustration with this situation, We do show that these lug nuts come with: 16 Lug nuts, 4 wheel locks, and 1 key. In reviewing the information for the 2024 Silverado, we do see that you would need 6 lug nuts per wheel.

In reviewing your order, we do see that you set up a return for these two sets of lugnuts as they did not work with your wheels. We show that these are compatible for with Cone Seat Wheels Only, the thread size is noted as M14x1.5 Type.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Incomplete order

Incomplete order, it would've been almost by the time I get the missing hardware. Trying to get a refund, piss poor company, would not recommend

April 21, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Michael,

Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent for for the STX Running Boards. We were disappointed to hear that when you received your order, the hardware was missing.

We want to first apologize to you for the frustration and inconvenience this issue has caused you. We work hard to have orders shipped out to customers correctly and in a timely manner. We fell short of our goal, and more importantly your expectations with this order.

We do show that you sent an email to us and due to higher then expected volumes it took a few days for us to respond to your request. By that time you shared you would prefer to do a return for a refund. We are currently waiting for the photos to be uploaded and then we will send you the steps to complete the return.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 2 out of 5 stars

Delivered to the wrong address and…

Delivered to the wrong address and never got a signature for the delivery

April 17, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Trever,

Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order for the S&B Cold Air Intake with Oiled Cleanable Cotton Filter. We are sorry to hear that you did not receive the item although the order was noted as delivered to the shipping address provided on the order.

We do see that you reached out to our Customer Service Team and we initiated a lost package claim with UPS and they will be investigating the status of this delivery.

We do apologize for the inconvenience this issue caused you and due to this, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

The fact I can shop for my specific…

The fact I can shop for my specific vehicle is awesome. It takes a lot of guess work out of buying online. I also like the little videos that show the specific components on a similar vehicle as mine. The video showing everything that comes in the box and which tools I will need for installation is a plus as well.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

EXTREMELY EASY!!!

EXTREMELY EASY!!!
The products are easy to locate and the shipping time is very accurate.
Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all accessories on my 2026 Silverado....

Product arrived in less time than expected and is on my front porch waiting for me to install tonight!!!!

April 16, 2026
Unprompted review
Rated 2 out of 5 stars

I cannot get a refund from you for the…

I cannot get a refund from you for the one-year protection plan I purchased. I should not deal with your vendor to get my refund.

April 16, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Paul,

Thank you for taking a moment to share your concerns with AmericanTrucks. We are sorry you are experiencing issues with your recent order.

We would like to review your order, but we were unable to locate an order with the information shared in your review. If you could email your order information to Satisfaction@AmericanTrucks.com, once we receive this email we will review your order and see how we can resolve this issue for you.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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