Ameritas Reviews 

68
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration regarding extremely poor customer service, noting unresponsive communication channels, long waiting times, and severe difficulties reaching knowledgeable staff to resolve urgent issues. People also reported facing steep unexpected out-of-pocket expenses because promised policy coverage was frequently denied, restricted, or plagued by strict network limitations. Some reviewers were happy with specific interactions where individual customer support representatives were polite, friendly, and genuinely helpful during phone calls. Others noted that routine procedures like standard dental cleanings went smoothly without any major complications during their regular scheduled visits.

What people talk about most

Service

Customers had negative experiences with service, expressing widespread dissatisfaction over unexpected... See more

Price

Reviewers mention negative feedback about price, noting that monthly premiums are high while actual coverage... See more

Claim

Clients share negative opinions on claim handling, reporting widespread frustration as reviewers consistently... See more

Payment

People report negative experiences with payment, noting unexpected charges, costly premiums, and difficulties... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This is probably the worst insurance I have experienced. Assured when we switched there was a provider in our area. switched. NO pediatric dentist within network within 75 miles. cant trust their prov... See more

Company replied

Rated 1 out of 5 stars

I'm a new client. within 1 months of staring on Ameritas they denied a procedure. My dentist is in-network and she's surprised at this. They appealed and got someone who didn't understand what they we... See more

Company replied

Rated 1 out of 5 stars

This company is 100% fraudulent, they should all be in jail Signed up for 100% coverage on just about everything and I was paying for the privilege it is more expensive than most. Only to fi... See more

Company replied

Rated 1 out of 5 stars

Shady as f... You can't even look up your own cards online if you are a dependent and doesn't cover much. Ended up having to pay over 300 out of pocket for a tooth extraction because they would not be... See more

Company replied


Company details

  1. Insurance Agency
  2. also in
  3. Insurance Broker
  4. Insurance Company
  5. Life Insurance Agency

Information provided by various external sources

Ameritas Life Insurance Corp. is a mutual insurance company.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

68 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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1.4

All reviews

(68)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

I would give them NEGATIVE stars if…

I would give them NEGATIVE stars if possible! The dental coverage through #NAR for #Realtors was NOTHING like what was described to be verbally by by #RealtorsMarketplace rep OR in WRITING contained in my Certification of Coverage. Impossible to speak to a LIVE Claims Rep after you enroll and give them your credit card#, I have literally been trying today FOR 4 HOURS. They will offer to CALLBACK, when they do, I'm ALWAYS #1 in the QUE, and 45 mins later, I'm still holding. I finally called my IN NETWORK provider and they told me EVERY claim they currently have with #Ameritas is OUTSTANDING & they are getting out of their network because of it! I was visiting a Periodontist 100 miles from my town to be "In Network". I put down $400 deposit and paid $110 for exam and Xrays I did NOT need bc I have them from my dentist already paid for BY ME. ****DO NOT GET INSURANCE WITH THIS COMPANY, YOU WILL LIVE TO REGRET IT*** I am contacting the National Association of Realtors to plead with them to find us another reputable dental insurance provider, PLEASE!!

March 8, 2023
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with Ameritas Life Insurance

I was devastated to learn that my life insurance policy, which my father had arranged for me when I was a child, was altered by Ameritas Life Insurance without my knowledge or consent. Upon discovering the policy after my father's passing, I was informed by an Ameritas representative that I could either surrender the policy for a mere $800 or retain it with my wife as the beneficiary for a $5000 value. After choosing the latter option, I recently contacted Ameritas three years later, after a prolonged game of phone and email tag, only to be informed that the policy had lapsed and that there was no money left to claim. Despite their claims that they had contacted me earlier to inform me of the policy's expiration, I have never received any such notification and they have no evidence to support their assertion. I would rate their performance with negative stars if that were possible.

February 2, 2023
Unprompted review

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