AMEX MOVING & STORAGE  Reviews 40

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

This company pays for fake reviews and doesn’t allow any negative reviews to stay on any platform. All of their reviews are fake. I had a very bad experience with them. I usually don’t write reviews... See more

Company replied

Rated 1 out of 5 stars

This company pays for fake reviews and doesn’t allow any negative reviews to stay on any platform.!! Very disappointing experience from start to finish. At the beginning, they t... See more

Company replied

Rated 5 out of 5 stars

Relocating a big family from a two-family to a one-family house was no picnic. But the professional movers we hired were able to complete the job to perfection. Without missing a beat, they were caref... See more

Company replied

Rated 5 out of 5 stars

I was so awestruck by this moving business! The team worked like a well-oiled machine. They disassembled my bed and reassembled it perfectly at my new place. They were patient with my questions and he... See more

Company replied

Company details

  1. Moving and Storage Service

Written by the company

Fortunately for our customers, choosing AMEX MOVING & STORAGE means choosing peace of mind. We are experienced and well equipped to handle all your moving needs from packing & crating, loading & unloading, climate controlled storage, to proper planning & timing! Our ability to pick up and deliver on time and on budget has set us apart in this competitive and stressful industry. AMEX MOVING & STORAGE has the experience and tools needed to fulfill your long distance moving needs. We help customers of all property types and budgets with professional moving and storage services. Reliable pick-up and delivery times, binded estimates, and honest moving services. We based our company on integregrity and excellence in an industry which is well known for its lack of professionalism. We are here to serve you and make your next move an excellent one!


Contact info

3.9

Great

TrustScore 4 out of 5

40 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

This company pays for fake reviews and…

This company pays for fake reviews and doesn’t allow any negative reviews to stay on any platform.!!
Very disappointing experience from start to finish. At the beginning, they told me there would be a $20 charge for some materials they used, but then they charged me $60 instead. I gave them my debit card, and they still tried to charge me extra as if I was paying with a credit card.

On top of that, when they arrived, they refused to unload my belongings and left everything in the truck, repeating over and over that I had to pay. The man I spoke with was extremely rude, talked on the phone while speaking to me, and never explained anything properly. He just kept saying, “you have to pay, we’re not touching your stuff.”

This was one of the worst customer service experiences I’ve ever had. I would not recommend this company to anyone.This was one of the most frustrating experiences I’ve had with a moving company. I appreciate the workers, but the management is extremely rude I think his name was Carl
The owner is a crazy woman she keeps insisting she’s right for no reason and doesn’t believe anything anyone says. She argued a lot with me.

April 15, 2026
Unprompted review
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Reply from AMEX MOVING & STORAGE

This is a FAKE review!!!
We don’t have no customer by this name. It’s unbelievable that people will just put fake reviews but no worries we will keep investigating and we will find out who is doing this as we did in the past. Very sad that there is sick people in our world that will take the time to post FAKE reviews as they never moved with us!!!
FAKE!!!!

Rated 1 out of 5 stars

This company pays for fake reviews and…

This company pays for fake reviews and doesn’t allow any negative reviews to stay on any platform. All of their reviews are fake. I had a very bad experience with them. I usually don’t write reviews, but after seeing their ratings, I hired them now I realize all those ratings are fake.
One off their worker, Kendry, was extremely rude. Instead of working on time, he kept smoking. They broke the sides of all my furniture, and because of them, my walls are also damaged.
I will file a complaint against them with U.S. authorities. All their ratings are fake. The owner is a crazy woman she keeps insisting she’s right for no reason and doesn’t believe anything anyone says. She argued a lot with me. These people are scammers.

April 10, 2026
Unprompted review
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Reply from AMEX MOVING & STORAGE

This is a FAKE review. We don’t have any customer by this name and our workers don’t smoke. Lie. Also the owner of AMEX is a male not a woman. We going to report this as we did before and this will be investigated. Also we don’t post any fake reviews, all our reviews are verified and from customers we did.
Again this will be reported and investigated!!

Rated 5 out of 5 stars

This moving company truly exceeded my…

This moving company truly exceeded my expectations. The entire process, from getting a quote to completing the move, was seamless. The movers were extremely courteous and respectful of my time and property. They carefully wrapped my electronics and fragile items to ensure they wouldn’t get damaged. They offered to help me arrange the furniture at my new place. It's rare to find a company that goes the extra mile, but this one did. The cost was reasonable, and the service was worth every penny. Highly recommended!

January 13, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Milton, Thank you for taking the time to share your wonderful experience with AMEX Moving & Storage! We are delighted to hear that your move was smooth and hassle-free.
Our team strives to provide professional and reliable service, and it's gratifying to know that we achieved this during your move. We take pride in our punctuality, uniformed staff, and positive attitudes, and we are pleased that these qualities contributed to your positive experience.

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

They arrived right on the time and…

They arrived right on the time and finished earlier than expected. I could finally relax before unpacking.

January 10, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much Saurabh, We're so pleased to hear that we could make your move easier during such a busy time.
Thank you for the recommendation & kind words and we’ll be here for any future move you may have.

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

I'm so glad I chose this moving company…

I'm so glad I chose this moving company for my recent move. Their team was professional, efficient, and treated my belongings as if they were their own. They wrapped all my furniture to prevent damage and loaded the truck with care. Their commitment to quality service was evident from start to finish.

January 1, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much Kevin! We're so pleased to hear that we could make your move easier during such a busy time.
Our team always aims to be punctual and efficient, and we're glad they could complete everything perfectly.
Thank you for the recommendation & kind words we definitely going to share it with the team and we’ll be here for any future move you may have.

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

The movers from this company were a…

The movers from this company were a pleasure to work with. They were polite, hardworking, and clearly experienced. They disassembled my furniture for transport and reassembled it perfectly at my new home. The entire process was smooth, and their rates were very reasonable. I couldn't have asked for better service.

January 1, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Hello Richard, Thank you so much for your thoughtful review! We’re thrilled to hear that AMEX Moving & Storage made your move stress-free. It’s great to know that our team’s attention to detail and careful packing helped alleviate the usual moving stress. We’re happy that the team exceeded your expectations and we look forward to helping You with any future move!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

This company made my long-distance move…

This company made my long-distance move so easy! The drivers kept me updated on their location, and the movers ensured everything was packed securely. They delivered my items on time, and nothing was damaged. It was a hassle-free experience, and I'm very thankful for their hard work.

January 1, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Hello Matthew, Thank you so much for your thoughtful review! We’re thrilled to hear that AMEX Moving & Storage made your move stress-free. It’s great to know that our team’s attention to detail and careful packing helped alleviate the usual moving stress. We’re happy that the team exceeded your expectations and we look forward to helping You with any future move!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

I was so awestruck by this moving…

I was so awestruck by this moving business! The team worked like a well-oiled machine. They disassembled my bed and reassembled it perfectly at my new place. They were patient with my questions and helped move some items twice until I was happy with the arrangement. Amazing customer service!

January 1, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Hello James, Thank you so much for your thoughtful review! We’re thrilled to hear that AMEX Moving & Storage made your move stress-free. It’s great to know that our team’s attention to detail and careful packing helped alleviate the usual moving stress. We’re happy that the team exceeded your expectations and we look forward to helping You with any future move!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this moving company. The workers were strong, efficient, and very friendly. They helped me pack items I hadn't finished and gave me advice on organizing my boxes. The truck was clean and well-equipped for the job. I would hire them again without hesitation.

January 1, 2025
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much Rogelio! We're so pleased to hear that we could make your move easier during such a busy time.
Our team always aims to be punctual and efficient, and we're glad they could complete everything perfectly.
Thank you for the recommendation & kind words we definitely going to share it with the team and we’ll be here for any future move you may have.

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

I was surprised when they cleaned my…

I was surprised when they cleaned my outside furniture before packing it. Prevented me from later having to deal with dirt!

December 31, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Hello Anthony, Thank you so much for your thoughtful review! We’re thrilled to hear that AMEX Moving & Storage made your move stress-free. It’s great to know that our team’s attention to detail and careful packing helped alleviate the usual moving stress. We’re happy that the team exceeded your expectations and we look forward to helping You with any future move!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

From the first phone call to the final…

From the first phone call to the final box delivered, their service was exceptional. They communicated clearly, showed up on time, and worked with precision. My belongings were treated with the utmost care, and everything arrived in perfect condition. Highly Recommended!

December 31, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much Blaine! We're so pleased to hear that we could make your move easier during such a busy time.
Our team always aims to be punctual and efficient, and we're glad they could complete everything perfectly.
Thank you for the recommendation & kind words we definitely going to share it with the team and we’ll be here for any future move you may have.

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

Moving is usually stressful

Moving is usually stressful, but not with this company. Their team worked tirelessly to make my moving day as easy as possible. They were well-organized, careful with my belongings, and offered tips on unpacking efficiently. It's clear they care about their customers. I'm so glad I hired them!

December 31, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you for sharing your experience with AMEX Moving & Storage Allen! We're delighted to hear that we could provide you with a professional and reliable moving experience. Wishing you all the best in your new home!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

Moving can be so stressful

Moving can be so stressful, but this team made it so easy. They showed up on time, handled my furniture carefully, and were super friendly throughout the process. They helped set up my couch in the new living room exactly how I wanted. I couldn't have asked for a better moving experience.

December 30, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Hello Michael, Thank you so much for your thoughtful review! We’re thrilled to hear that AMEX Moving & Storage made your move stress-free. It’s great to know that our team’s attention to detail and careful packing helped alleviate the usual moving stress. We’re happy that the team exceeded your expectations and we look forward to helping You with any future move!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

They carefully handled my tall floor…

They carefully handled my tall floor lamps with awkward shades. Each part was disassembled, labeled, and wrapped so they'd survive the ride. Not a single scratch on the lamp poles!

December 30, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Hello Raul, Thank you so much for your thoughtful review! We’re thrilled to hear that AMEX Moving & Storage made your move stress-free. It’s great to know that our team’s attention to detail and careful packing helped alleviate the usual moving stress. We’re happy that the team exceeded your expectations and we look forward to helping You with any future move!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

They were on time💕💕👍

The movers were excellent, on time, courteous, and truthful in all they did. They actually made the situation less stressful. I can't express how thankful I am that the same team that packed up my belongings also delivered them to my new home.

October 15, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much for the glowing review, Steven! We’re thrilled to hear that our moving crew provided you with such an exceptional experience for your first time move! We truly appreciate your kind words and are so glad everything went smoothly for your move. We’ll be here for you whenever you need us again!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

The crew worked together

The crew worked together, packing up our place and unloading our delicate furniture with care and precision, making sure everything landed in our new spot without a scratch. These guys are the real deal!

September 27, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much for the glowing review, Tommy! We’re thrilled to hear that our moving crew provided you with such an exceptional experience for your first time move! We truly appreciate your kind words and are so glad everything went smoothly for your move. We’ll be here for you whenever you need us again!

Sincerely,
Customer Service Team
AMEX Moving & Storage

Rated 5 out of 5 stars

I was impressed by the efficiency and…

I was impressed by the efficiency and orderliness of the packers. They helped me figure out how to unload the car more quickly and efficiently by giving me tips. Labels can be found on anything. Nothing was misplaced or mishandled. All the best, AMEX MOVING & STORAGE.

September 4, 2024
Unprompted review
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Reply from AMEX MOVING & STORAGE

Thank you so much for the glowing review, Joseph! We’re thrilled to hear that our moving crew provided you with such an exceptional experience for your first time move! We truly appreciate your kind words and are so glad everything went smoothly for your move. We’ll be here for you whenever you need us again!

Sincerely,
Customer Service Team
AMEX Moving & Storage

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