Received wrong item
Ordered a jacket, T-shirt and jumper.
The jumper become sold out after I bought and when I received the package I got the wrong jacket and no T-shirt. Took almost a week to get there return address.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered a jacket, T-shirt and jumper.
The jumper become sold out after I bought and when I received the package I got the wrong jacket and no T-shirt. Took almost a week to get there return address.
Best clothes I’ve gotten from any fashion brand. Great service. Fast delivery.
Ordered 2 T shirts on a Wednesday, they were delivered to me on the Friday, very fast and efficient and great quality
I recently purchased a jumper for my son as a Christmas present. They sent out the wrong one. I got intouch with the store through instagram. They got back to me straight away. Firstly they apologised, then offered a replacement and since it was so close to Christmas.. they told me to keep the first jumper they sent out. This company couldn’t do enough for me. Their customer service is first class (when I gave my son his presents and told him what happened, he informed me the chap had a bereavement a week or 2 before Christmas🥺) but this small Irish business still made it their business to get the right jumper to me. I was so grateful. I can’t recommend them enough for quality, price and most of all customer service 👌🏼
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.