Ammpoure Reviews 205

This is terrible service. I purchased the Ultrasound Cavitation EMS 3 in 1 fat & cellulite remover and it’s not working. I’ve emailed the helpline and did the chat but no reply. I will return by post but scared I’m just going to lose my money which I really couldn’t afford but hoped it would help my body confidence. Soooo disappointed with Ammpoure. Hope they step up and make this right

So far- the transaction has gone according to 'what it says on the tin'. I bought an ultrasound machine at a very competitive price and it arrived, with the machine itself appearing brand new and unopened. The outer packaging looked slightly scruffy, but I appreciate that items can sometimes travel long distances with freight. The device, however, does not switch on. So, as per cancellation policy, I am now arranging its return, either for replacement or refund. I'm contacting the company within the 30 day policy and I'll feed back to Trustpilot regarding the outcome.
No reply from the online contact box today and no phone number to ring, but clear refund policy with return postage address linked to the 'contact us' webpage. I'm posting tomorrow with proof of postage and I'll update you good people on how events transpire.
Please see reply below, which sounds hopeful! Order #11637 will hopefully get a working replacement or refund. I will update on how events transpire...
Update on Dec 4th- I've had an email stating that the returned device actually worked with them, but they've offered a refund or replacement. I've asked for a refund so I'll now keep an eye on the bank statements and feed back on the outcome.
Update on Dec 7th- No refund......

I have not received my order I have tried to email a couple of times saying I still haven’t received my order but had no response. The one time I did get a response they told me my order would take 17 working days at the absolute most. I ordered a hair razor on the 19th of October which was month ago and 22 working days ago and I still have not received it. My tracking number is not working so I cannot see where my order is. I have requested a refund and had no one reply to me about my refund either shocking customer service, have literally just stole my money and refused to talk to me. So disappointed was a anniversary present and have now lost my money and had to buy and new present.

Absolutely terrible customer service, according to the DHL express tracking number that I was provided with, the item I ordered to be delivered to my address in the UK is shown as delivered to an address in Germany, the Ammpoure website is showing my order as fulfilled even though I haven’t received anything, I have sent numerous emails and the last reply I had (4 days ago) told me that he could see that the item is shown as been delivered to Somewhere in Germany, I’ve tried contacting DHL direct and was told that they can only deal with the company that’s supposed to be sending the item.
I really don’t know where to go from here

Regarding the reply I’ve received from Ammpoure - I’ve requested a tracking number and/or details of the courier company they’re using but have been completely ignored again

Order number is 11300

The tracking number you have just sent me shows the item has been delivered on 4th November by Hastings delivery office - I’m in Cornwall!!

I have now contacted my bank regarding getting a refund from this company as I can’t see any other way forward

I would give this company zero if I could placed an order for knee support said 3/7 days delivery got email to say was dispatched after second day of order made 10 days later still no item so contacted them and got a poor reply saying it was on its way over 3 weeks later it turned up I returned it unopened now they say it is 3/4 weeks to get a refund because my bank might be slow in processing it thankfully I paid through PayPal and have passed my complaint on to them I WOULD AVOID THIS COMPANY AT ALL COSTS
This company replied to my honest review stating that they were sorry for the inconvenience and that they have processed my refund ASAP but the truth is I returned my unopened item a week ago and have proof it was delivered yet I have still not had my refund this is the worst company I’ve had the misfortune the buy from
It’s is now the 30th of November and I have still not had my refund of which they have said was processed on the 16th November don’t know how this company is still going or maybe they just survive on keeping peoples money who are due a refund

ORDER NO: 10665
Despite Ammpoure telling me the item is delivered, I have not received the order, when I used the FedEx tracking number, I was informed that my item had be delivered to New Jersey, I live in England

Reply to Ammpoure
The tracking number on email sent by yourselves takes me to FedEx please don’t insult my reading skills as well as non delivery of parcel.
In addition the delivery window has passed Once again I live in the UK WHERE is my parcel please

Reply to Ammpoure

Ok thanks for your reply would you please investigate the tracking and advise of a delivery date as the information I have is as below and the last date for delivery was yesterday
Thanks

Yes I would very much appreciate this thank you

Please see tracking information from FEDEX
285292102956
ADD NICKNAME

Delivered

DELIVERED
Signature not required
GET STATUS UPDATES
OBTAIN PROOF OF DELIVERY
FROM
Perth Amboy, NJ US
TO
Fort Myers, FL US

I ordered a neck massager from this company on 24th September still not received it. The tracking no provided does not give me any information. I emailed last week and again today as yet no response hopefully this may generate a response. My order no is 9611

We ordered a battery car boaster from ammpoure London have had no conformation of delivery have emailed loads of times and have had minimal response I have now asked for a refund and still getting no response this is discussing they were quick enough to take the £120.00 but not quick enough to talk to there customers

Chris

I bought a smart watch from them, shortly after receiving the watch it started to go faulty, initially the buttons wouldn't work, then the display went strange, now it doesn't work at all, I used the chat on the web site and was asked to send a video of the faulty watch, so did this, then heard nothing, Tried chat again and they said it had been passed to some department, eventually got an email asking for me to send videos, I replied and said I have already done that, then heard nothing a for a few weeks, so sent email to ask about it and got a reply saying, can you confirm that you have returned the faulty watch back to us. I think they are just stalling and wasting time. very poor after sales service, The original delivery also took a long time. Also seen the watch on Amazon for a lot cheaper. I do question if I ever will get a working watch, I think they just want to wear you down until you give up.
Just a note, at every stage I was asked if I wanted a a replacement or refund and I replied every time a replacement.

Best sellers I have seen ever I got the same thing which i saw in the images thank you to giving me best shopping experience..

Placed an order nearly 2 weeks ago. No tracking information, only 1 email reply which was no use. Have sent 3 emails altogether no response to 2.
Money has been taken for an item that we don’t know when or if it will come. So frustrating and customer service is abominable.
Definitely will not be using this company again. Will I ever see my purchase!!!!!!!

My order number is 8689 although I am at a loss to know why you dont just reply to my emails.....?

My brown Bunion corrector sandals are very narrow, bronze, shiny plastic not a textured fabric as shown online. The soles are also different/thinner than advertised. Having read the reviews here on Trustpilot I thought I might get a reply more quickly by posting here than waiting for them to reply to my emails!!

I am posting them to Gunnery Terrace today and await my refund ....

I have returned an item which was delivered back to them on 19th August and I'm still waiting for my refund. I have chased then and not received a response via email. My Order number 7657 Update* It's now 20th September and I still have not received a refund. I checked my credit card statement this morning. Found no response to my email in my spam folder. Hopefully you will sort asap. Thank you!

I ordered ultrasound cavitation on 13/8/21 and it has been over one month still have not received my Oder. Despite sending several emails, I have been asked to wait.

Received Ultrasonic cavitation massage which does not work! There is no return label or address with the product so even though there is a 30 day exchange or return policy, there’s nowhere to send it! No address on website either!

Bought a posture back brace thingy.
The metal adjusters sit under my armpit therefore I cannot lower my arms as it hurts? I mean how on earth could anyone wear this. Also nor great quality for the price. Got a better one on amazon for 13 quid. I did email them and ask for address to return, they said can they send a replacement instead. My reply was surely the issue would be the same and that I wasn't that impressed with the quality. They never replied and never sent me return address. My advice is avoid, like many other customers! £36 in the bin.

Hi
I been order Pair Toe Separator Hallux Valgus Bunion Corrector Orthotics Feet Bone Thumb Adjuster Correction Pedicure Sock Straightener × 1
£18.00 since 31/07, still not received the items. They wrote to me once apology but don’t say when they send the items. Just wondering if this company actually real or I been scammed.

8th July

My order number is 7699 tracking is JJD0002247624694852. Just received email from Ammpoure this morning claimed they already sent the item. I haven’t received anything, just wondering what type of courier you used, also what date it been Delhi can check my camera.

Hi,

I already check with my neighbours this morning, where I lived there are only 6 houses. No one received anything. My address is clearly said
1 Jackson Close. If they attempted to delivery we would have see it through our camera. Let me know what date it been delivered

Good morning

Please check your email you send me on the 27/08, I queried about the order not been received, you check and said will be delivered soon. Now you asking me to check the 8/10.

I been order goods from different website , but you the only one that I don’t received my order. Also I don’t understand why you don’t reply to my email. This is only way to get you reply.

Excellent service.
I ordered the wrong size in a back support and returned it the same day.
It was replaced very quickly and communicated with me every step of the way; not automated replies!!

Keep emailing but getting no reply I would like to speak to someone. you have to leave a phone number. I need confirmation that I did buy from them as my package contained no invoice or any paperwork.

Good communication and responsive customer service. Made a mistake with my order and was given a full refund including return postage. Friendly and helpful staff.

They also did not request this review even after knowing I was happy with the outcome, so I prompted them for a link to a review vehicle of their choice so I could do so.