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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be a staple in their routine and incredibly easy to apply. Many people appreciate the convenience and the natural look of the items, often comparing them favorably to professional salon results. The ordering process is also frequently highlighted as smooth and efficient. However, some customers expressed dissatisfaction with the durability of certain products, noting issues like paint peeling or nails falling off quickly. There were also a few concerns regarding the price, with some feeling that the cost was not always justified by the product's longevity or that additional necessary items were too expensive.

What people talk about most

Product

Clients share positive opinions on product quality and ease of use. Many reviewers praise the durability of... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the durability of the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the products easy to... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ease of... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordable prices and consider the products a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I genuinely couldn’t live without House of Amor lashes—they’ve become a staple in my make up routine. The new half lash pre-glued styles are an absolute game changer… a full set in minutes, no s... See more

Company replied

Rated 5 out of 5 stars

First time using these press on nails and I’m so impressed with them! I ordered “Pink Lemonade” and applied them using the glue the night before my holiday. They lasted 6 days before 1 fell off but I... See more

Company replied

Rated 3 out of 5 stars

Bought the press on nails and the durability of it is actually amazing compared to the others.It looks like you get your nails done in the salon. It lasted a week to me til one of the nails come off .... See more

Company replied

Rated 5 out of 5 stars

Fantastic product! I purchased the ‘lemon sugar’ nails ahead of my holiday to Cyprus. I’ve been so impressed with the durability of them as I’ve been jet skiing, swimming and on quad bikes with these... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

House of Amor is a beauty brand that celebrates inclusivity, authenticity, and self-expression, offering premium-quality lashes and nail products designed to empower and inspire. Specialising in DIY at home beauty treatments.


Contact info

4.0

Great

TrustScore 4 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away!

Stay away!! Gorgeous packaging but nothing more. Glue gave me irritation and despite lots of research for application truly awful. Claim customer service is helpful but utterly rubbish. Still awaiting refund. Please save your time and money!

October 28, 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish…

Wish I’d read these honest reviews before I purchased.
Waste of time and money. Bought the starter kit, watched all the tips and trouble shooting etc. Applied them on two separate occasions and they didn’t even get to 24hrs before some were coming away.
Binned them!
Save your money

October 28, 2023
Unprompted review
Rated 2 out of 5 stars

Beautifully packed but nothing else.

Beautifully packed but nothing else.
Not enough lashes in the pack for a full application.
I have used over half a pack of lashes and barely finished 3/4 of one eye.
I have wasted £35 I could have used for lashes done in the salon!
Stay away… all negative feedback is deleted from their website too. Con.

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Honestly shocked to see any bad…

Honestly shocked to see any bad reviews, particularly saying hard to apply! Couldn't be easier or quicker! I absolutely love these, I never leave reviews but really had to for these, very easy to apply (go easy on the bond) took me maximum 10 mins LOVE THEM 😍

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

In my whole life I have never been able…

In my whole life I have never been able to apply lashes at home, got the starter pack and WOW it’s a game changer. Easy to apply and so light weight. Was going to wait to see how long they last before leaving a review but they look and feel so good I had to share. 100% recommend

September 16, 2023
Unprompted review
Rated 1 out of 5 stars

Waste of money

I seriously do not know how this lash company gets so many good reviews. I have had a terrible experience using their lashes! I placed an order on Saturday granted it arrived quickly but I wish I had never purchased them. Such a waste of money! A nightmare to put on, they make it look so effortless on instagram but I guess those girls get paid to do those videos! They only lasted 2 days & the glue is still in my natural lashes even after using the remover which came in the starter kit. I feel so disappointed.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

I am so impressed

I am so impressed! They have lasted for a few days now.

I ordered on Friday and received the lashes by Monday.

The leaflet I received had my name written on it by hand, so adorable and personal. Little things that matter 💕

Can't wait to get some more lashes.
Thank you 😊

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Honestly the best lashes ever

Honestly the best lashes ever. Loved getting my lashes done at the salon but the cost and upkeep was too much, so I thought I'd try the Amor lashes starter kit. In all honesty I am obsessed with them. I've reused the same set 4 times and have ordered some different ones for more dramatic effect. I've been on holiday and been in the pool everyday and they just lasted perfectly. I've recommended to all my friends.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Just received.

Iv just received my starter kit and was amazed! I never expected them to actually work, but it took me 1 minute to apply them to both eyes.
I normally get into a mess with strip lashes and having them done at the salon was getting very expensive.
I will definitely be using these now.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, and the packaging is just the cutest. As a person who wears strip lashes daily I can honestly say these are the best lashes iv ever bought! They’re so easy to apply the instructions are on the box and so easy to follow.. the lashes I bought were the starter kit in 14. The lashes them selfs are so pretty and perfect for my eye shape and size. They really are a fantastic product. I’ve had them on 3 days now which is fine for me because I don’t mind changing them and giving my eyes a good clean and reapplying them. They did start to clump slightly but I think that may have been my mistake on the 1st application, maybe too much product. However the 2nd application is much better. I have had lots of compliments and highly recommended. Will definitely be buying again.

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from their customer service…

Do not buy from their customer service is awful tried to blame me saying I didn't do up all they had to say is sorry could have been a bad batch but no must be me not knowing how to use and never replaced I spent £70 not cheap now cant use as no glue horrid company will not spend another penny with them

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company and product

Amazing company and product. I struggle with applying strip lashes and not the best with mascara so wasn’t 100% convinced when I bought them but wow amazing!
I get so many compliments when I wear them!
There was one slight issue on one of my deliveries and they responded so quickly and sent out a replacement straight away free of charge. They’re so helpful!

June 8, 2023
Unprompted review
Rated 3 out of 5 stars

Disappointed

I’ve bought lashes with amor for a while now,every set I’ve bought have been fine. Last week I received some more,the same I always buy,accept these compared to my other ones were extremely curly,being an eyelash technician I would say they were a Cc curl,they touch the top of my eyes. I emailed and they said they were hand ties,fair enough,but the clumps falling out if the clusters are unreal,to the point they are now so bare I can’t wear them. Really really disappointing,wasn’t offered any solution what so ever,now I’m afraid to order again incase I get the same issue.

June 22, 2023
Unprompted review
Rated 1 out of 5 stars

They blame you if anything goes wrong

I had a problem with my order, I paid for fast shipping but unfortunately missed it arriving to my house - fair enough so I tried to schedule a redelivery however when I input my postcode (which I have checked I placed correctly both when I ordered on the amor site and also when I am trying to redelivery via royal mail) an error message appeared and it did not let me reschedule.

I contacted the amor team in hopes for a quick resolution, I asked if they could schedule a redelivery and gave a date in time that I was at home but they did not agree to this. Below they said they have agreed but this is not true the rescheduled to a date that I was not available without my consent therefore not at all resolving the issue at hand. I explained as well as sent photographic proof of the issue to hand. Because they did not reschedule me in for when I am actually available and I cannot gain access reschedule I asked for a refund....

The team was extremely unhelpful to say the least. Their whole tactic is to blame the customer and try and one up you. Absolutely disgusting.

They sent me a image of the shipping label and said if there is a problem it is due to me putting in the wrong postcode... the postcode was right I know my postcode well and it is exactly the same 5 digits I am attempting on the RM site.... so the problem is not with me.

They then blamed me for not being home at the exact hour the mail came in.... ridiculous. a. They did not specify it was a delivery where a signature was needed so they should really do so if this is something required. b. I cannot sit all day at home in the hope my lashes would arrive if I have other responsibilities like work, family, errands (I do not think there is a need for me to have to explain this to to them but apparently you do...)

It is such an easy thing to have been fixed but instead they choose to spend their time, effort, manpower in writing emails explaining why I the customer is in the wrong.... I am now without my order and without a refund.

Apparently I have to wait to see if I can maybe be refunded after a royal mail investigation.

I have been told that the refund they so explain above will only be for the product and not for the speedy delivery fee which was quite a bit of money…. Even though this issue is through no fault of my own .

Why am I as a customer put between a rock and a hard place over an error on the shipping end that could have been rectified quite easily - by either rescheduling the delivery for me if they are able on their end, resending the item again or just refunding me and letting me go on my merry way.

Why am I the only one coming up with solutions?

These are not people you can trust to do business with unfortunately.

Do note order save yourself the headache.

June 23, 2023
Unprompted review
House of Amor  logo

Reply from House of Amor

Hey Anat. I'm so sorry to hear you have had an issue with your delivery. We rescheduled your delivery as requested however it was unsuccessful as you were not available to take the delivery, your parcel is available for you to collect from your local sorting office. We can call Royal Mail to arrange a redelivery for you, but as you are only available on certain dates it may be easier for you to liase with them to select a date that suits you - or feel free to reach out with available dates & we will contact them on your behalf. We have tried our best to help you with your shipping issue, but as Royal Mail are a third party shipping carrier we are limited to the requests we can make. If you do not wish to collect your parcel or have it re delivered to you, once we receive it back from Royal Mail we will issue a refund. Feel free to let us know if we can help any further. Kind Regards Team Amor

Hi Anat.
I am replying further to your review edit. We are trying our hardest to help resolve this matter for you. You paid for express delivery, delivery was attempted within the specified time scale however you were not available to accept the delivery so as you can understand Royal Mail fulfilled their duty on trying to attempt delivery on the required date - we can't be held responsible for you not being home to receive the delivery. We are so sorry you are having issues trying to book a redelivery, this is a issue with Royal Mails website and not a issue with your postcode at our end - as you can see your postcode is correct on our paperwork. We are happy to contact them for you if require. We are trying our hardest to liaise with you and Royal Mail, as explained above & on our emails your order is ready for you to collect from the sorting office. If you do not wish to collect, we will process a full product refund as soon as we receive it back to us. Thank you for your patience & we will carry on our correspondence within the email thread we have open. Kind Regards Team Amor

Rated 5 out of 5 stars

Love love love

I don’t think I’ll ever need to book a lash appointment again! I am completely converted to DIY lashes by Amor. The first time is a bit tricky to get right but now my lashes take me minutes and they look fantastic and last up to a week. Love love love!!! Can’t wait to try more styles.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

The best of the best!

I stopped getting my lashes done in my 1st pregnancy due to lockdown/not being able to lay on my back for too long. I used get infills every 2 weeks, since find out about amorlashes I’ve not even thought about going back to normal lashes! I LOVE these they say they last 5 days but I’ve had mine on for 10+ before you can clean and reuse after each wear I love them! I couldn’t go back to spending all that money on lash extensions. I’m going away tomorrow and I wanted a fresh set to go with obviously left to last minute but their super speedy delivery is amazing and they’re due to be delivered today ( I ordered yesterday about 11am).

They are the best of the best!

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Wow! The BEST product ever. Biggest fan of Amor Lashes!

Wow! I just adore Amor Lashes. I’ve been using them for over a year now and couldn’t imagine life without them.

I even wore Amor Lashes on my wedding day and honeymoon. Definitely recommend Spotlight and Double Trouble!

Mine last at least a week, and that’s with me wearing eyeliner every day and rubbing my eyes! I can get them to last much longer too. They are so easy to apply and are low maintenance. I also really like that they take less than 5 minutes to apply (unlike the hours wasted getting extensions/infills!) so application doesn’t interfere with my busy routine.

Anyone having issues are not applying them correctly, but fortunately, the team are always more than happy to help with so many tutorial videos online. I’ve joined a few live streams from the team and they are so lovely and helpful.

I’ve recommended Amor Lashes to so many friends and family who are now hooked!

Genuinely the best product I have EVER used, and I’m one of their biggest fans 🥲

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best quicklashes around!!!!!

I discovered amor a few weeks ago. I have always wanted lash extensions but never did as I don't want to ruin my natural lashes. I am absolutely Inlove with them. They are perfect for weekends away or when I'm in a rush for work and want a simple makeup look. This brand has truly changed my beauty game! My lashes have never looked so good. Even got my 70 year old Nan wearing them and it brang her so much confidence back! Would definitely recommend🩷

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Love these lashes and company

Love these lashes and company. I used to get my lashes done regularly but since having my daughter I don’t have the time or money to keep on top of them so these are a game changer. Easy to apply and last me about 5/6 days. Only problem is I now have a new obsession and keep ordering new lashes to try!

June 7, 2023
Unprompted review

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