I got one of their pyjamas. Originally I got the off-white one but it turned out to be too see-through. I sent it back and got a terracotta one - it is absolutely perfect. My only issue is the return... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Although I waited a while for my shorts and top and did have email correspondence with them which they always responded to it is worth the wait. The linen is lovely and great quality, you can tell it’... See more
I love the items. The material and color are just as described. The problem is had was will size. I ordered one large and it was a bit skimpy. So I ordered xk and it was not much bigger. You sizes are... See more
I liked the quality of the linen but found the gown a bit shapeless.
Company details
Written by the company
AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.
Contact info
Kareiviu str. 7, LT-09108, Vilnius, Lithuania
- amourlinen.com
3.6
Average
66 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My go to for all linen ( pants
My go to for all linen ( pants, dresses and I want to get their PJ's!). The quality and cut is fantastic 🤩
February 24, 2026
No refund possible and they stopped responding. Don't buy this scam!
I am trying to refund the pyjama and sent it back one month ago. I still haven't got any refund and they stopped responding completely since two weeks. Do not buy this scam!
March 23, 2026
Unprompted review
Reply from AmourLinen
Hello Dan,
We are truly sorry for the frustration and inconvenience this experience has caused you. Over the past month, we were in the process of migrating our internal systems, and unfortunately, a significant number of messages and emails were lost during that transition, your refund request was among them. We sincerely apologize for going silent; we completely understand how unacceptable that looks from a customer's perspective.
We are pleased to confirm that your full refund has now been processed. Please allow a few business days for it to reflect in your account, and don't hesitate to reach out if you have any further questions.
Thank you for your patience, and again, we are very sorry for the poor experience.
Good quality linen
I liked the quality of the linen but found the gown a bit shapeless.
January 12, 2026
Sent back a shirt that was too small…
Sent back a shirt that was too small and provided the tracking number as requested and still weeks later have not received the proper size agreed upon replacement.
January 5, 2026
Loving my AmourLinen
Hi.....I love all my items that I have purchased.....from duvet cover to dish towels! Thank you
December 1, 2025
I can't believe I didn't leave review…
I can't believe I didn't leave review before.
Dress doesn't matches picture and description. Huge arms holes,unflattering, very rough fabric , washed it in cold water multiple times and every time dress bleeds. Will never buy from this shop again
November 28, 2025
Reply from AmourLinen
Hello,
Thank you for your review.
We’re sorry to hear that you’re still unhappy with the dress. As discussed in our previous communication, the armhole concern was not raised earlier, but we understand that fit can be subjective and may vary for each customer.
All measurements and photos reflect the actual design of the dress.
The dress is made from 100% natural linen, which we have been using for over five years. This fabric is known to soften with every wash, and we have not experienced bleeding issues when washed according to the care instructions provided. In some cases, certain detergents or washing products can affect natural fibers and dyes.
We truly value feedback and always aim to resolve concerns directly with our customers.
Thank you for sharing your experience.
With best,
Lucas
LOVE LOVE these linens...
Absolutely Love the linens I ordered. They are well made, great quality and so soft. I've ordered several pieces and continue to reorder the PJ set for myself and great gift giving. They are the comfiest I've ever owned and wash well. The table lines are also amazing and high quality and simply chic.
Customer service is great and fast delivery.
November 27, 2025
Unprompted review
Prices on wbsite are not what they charge!!! Do NOY buy
Company never discloses that their products are shipped from Lithuania and that you are responsible for all import costs in addition to the product. I have refused the product as this is not what the item was being sold for. The customer service email correspondence just keeps blaming US laws. If this is an on going issue, they should make the necessary disclosures as any reputable business would.
I still have not received the item as it is being held in US customs.
Update 12/22/25- received an email from them stating they are refusing to refund my order even though I still have not received it or have any information about additional costs they EXPECT customers to pay in addition to the item without any notification.
December 18, 2025
Unprompted review
Reply from AmourLinen
Thank you for your feedback.
We’re sorry to hear about your frustration and would like to clarify a few important points for accuracy.
Our website states that our company is based in Vilnius, Lithuania. At no point do we claim that orders are shipped from the United States. As an international business, we ship worldwide, and this information is openly available on our website.
For all international orders, customs duties, import taxes, and clearance procedures are regulated by the destination country’s customs authorities - in this case, U.S. Customs. These fees are not charged, controlled, or collected by us and are a standard part of importing goods into any country. Under current U.S. customs regulations (as applicable in 2025), such charges are the responsibility of the recipient when goods are imported.
This is not specific to our company - the same rules apply to all international sellers shipping into the United States. Unfortunately, we do not receive advance notice of customs fees, nor can we waive or predict them.
We understand that customs charges can be unexpected if you haven’t ordered internationally before, but they are not additional product charges and do not change the price of the item itself.
We appreciate your feedback and remain committed to transparency and professional service.
With best,
Lucas
Very disappointing first experience…
Very disappointing first experience with AmourLinen.
I ordered a dress that was shown as available. After ordering, I was told it was “oversold” due to a system error. I was then asked to choose an alternative, but every reasonable solution was refused. Meanwhile, the same dress type and size remained available on their website, which felt misleading.
After days of slow email responses and contradictory explanations, my order was cancelled without proper clarification. To make matters worse, the refund was incorrect and did not include shipping costs, leaving me to come back to them again.
This whole process cost me a lot of time and frustration. Unfortunately, I will not be ordering here again.
December 16, 2025
Unprompted review
Reply from AmourLinen
Hello Robin,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused.
This issue occurred due to a system error that caused the item to appear available when it had already been oversold. We fully acknowledge that this was a mistake on our side, and we take responsibility for it.
As there was no other viable solution available, we mutually agreed with the customer to cancel the order. Unfortunately, we had no alternative but to proceed with the cancellation, and we regret that this was necessary.
We also apologize for the slow communication and for any confusion caused by contradictory information during the process. Regarding the refund, we confirm that a full refund was issued, however, due to an accidental technical error, the refund was processed twice. This mistake was unintentional, and we sincerely apologize for any confusion it may have caused.
We truly appreciate your patience and understanding, and we sincerely apologize for the disappointment this experience caused. Your feedback is very important to us and helps us improve our service going forward.
Kind regards,
Miglė
Lovely pyjama
I got one of their pyjamas. Originally I got the off-white one but it turned out to be too see-through. I sent it back and got a terracotta one - it is absolutely perfect.
My only issue is the returns system - it is a bit of a hassle to organize the shipping label yourself, and it cost quite a lot. I feel like this part could be improved a little (I don’t mind paying for the return, but a standard private DHL rate is too much when dealing with a business).
October 28, 2025
Everything was kind and amazing 😊…
Everything was kind and amazing 😊 Returned one item and got another one in exchange, was all very easy.
October 23, 2025
This is a scam
This is a scam. The quality is so sub par. The fabric is see through and threadbare, with loose threads hanging off. There is no wide top hem on the sheet, so it's a struggle every time you make the bed. Attention to detail? Nonexistent. Customer service? Be ready for the run around. Absolute WASTE of money.
Edit- AmourLinen tried to have this review removed. Just needed to add how scummy they are trying to hide negative reviews. Good on Trustpilot for protecting consumer's rights/voices. AmourLinen is 100% a scammy, scummy company.
October 7, 2025
Reply from AmourLinen
Hello Claire,
Thank you very much for your feedback.
We’re genuinely sorry to hear that the items didn’t meet your expectations. As mentioned in our product description, our linen is a medium-weight stone-washed Baltic linen (approx. 190 gsm). This type of linen is commonly used for both bedding and clothing, and it is chosen for its softness, breathability, and natural drape. If you were looking for heavyweight linen, we completely understand the difference in feel; however, we currently do not offer heavier options.
All of our fabric is OEKO-TEX certified and made from high-quality Baltic flax, which is known worldwide for its exceptional quality.
Regarding the flat sheet:
We do not offer a wide top hem by default, and this is listed in the product details. Flat sheets in our shop feature a simple, clean finish. That said, we can often accommodate custom requests if a customer reaches out before ordering, and we are always happy to try to help.
As for the stitching shown in your photos, we reviewed them and can confirm that you are seeing the standard internal overlock seam, which is commonly used on clothing and bedding to secure the fabric edges neatly and prevent fraying.
We appreciate you taking the time to share your experience, and we’re always here to assist further or explore solutions together.
Thank you again for your review.
Best,
Lucas
Fabulous linen sofa cover and waffle throw
This was my first order with Amour. I only indulge in linen. Clothing and home goods. I was very impressed with not only the excellent quality, but how quickly my order arrived, flawlessly.
This summer I'll look at their clothes.
Great dependable company.
October 13, 2025
Everything went smoothly from the order…
Everything went smoothly from the order to delivery in Switzerland. I really love the new linen clothes.
October 6, 2025
Quality of the fabric and the products…
Quality of the fabric and the products in general. Some waiting is to be expected since many products are sewn on demand.
September 29, 2025
Linen nightgown
I love the items. The material and color are just as described. The problem is had was will size. I ordered one large and it was a bit skimpy. So I ordered xk and it was not much bigger. You sizes are different from US and no return policy makes people have to keep and item that doesn't fit.
September 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.