Amtico Reviews 431

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product's quality, durability, and attractive finish. Many customers highlighted the flooring's ability to withstand family life, including children and pets, and its ease of maintenance. The service, from showroom assistance to fitting, was consistently described as excellent, with staff being helpful, professional, and ensuring customer satisfaction. However, some people were dissatisfied with the product's appearance, noting that it looked dull or dirty shortly after installation, or that the actual product differed significantly from samples. A few other people also felt that the quality had declined over time, with newer installations showing poor durability or susceptibility to scratches and damage. Additionally, some customers reported issues with adhesive residue left by fitters and problems with the installation quality, such as uneven cuts or tiles not connecting properly.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with its quality and... See more

Quality

Customers consistently note positive experiences with quality, praising its durability, appearance, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having our first Amtico 22yrs ago in main hallway and still getting comments of how good it still looks we knew we wouldn’t be disappointed. Had 3 more rooms done since at different times and all wea... See more

Company replied

Rated 5 out of 5 stars

I wanted to share how pleased I am with my new Amtico flooring! The quality truly stands out, it feels durable, looks fantastic and has already made a difference in my space. Based on my experience... See more

Company replied

Rated 5 out of 5 stars

you did "everything" You said. Excellent help in showroom, samples offered to help final chice. Fitted on date promised, superb fitter, small mark mentioned on completion. You came back twice with no... See more

Company replied

Rated 5 out of 5 stars

You guys were amazing I moved into a new build 5 yrs ago and have only now activated my warranty. I assumed the house builder had done this. Anyway, after explaining my situation to Amtico they... See more

Company replied


Company details

  1. Manufacturing Service

Written by the company

Our extensive range of luxury vinyl tiles is innovative and unrivalled, ensuring that there's an Amtico floor that's perfect for your space. For more than 50 years we've been designing, innovating and manufacturing LVT flooring that is not only beautiful but flexible, durable and sustainable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality product

Amtico is a great product that we have used before. This now also in my office. Fitted by a local company that have done a fantastic job. Very pleased with the final
Result

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor!

Rated 5 out of 5 stars

From my first phone call to getting the…

From my first phone call to getting the estimate and the phone call to fit the flooring the company couldn’t have done an more for me -
Thank you Danny Gina and my fitter Luke job was great x

August 5, 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a review. We are so pleased to hear you had a great experience with us!

Rated 5 out of 5 stars

Show Home Style

Moved into new build and really pleased with Amtico flooring Saw it in the show home and loved it

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you love the look of your Amtico floor!

Rated 5 out of 5 stars

Looks great

Looks great. Herringbone pattern is great.

August 5, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you love the look of your Amtico floor!

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish - choosing, measuring and fitting were all very smooth and easy!
We plan to floor our hall next and will be back! Thank you!

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so pleased to hear you have had such a good experience! Thank you

Rated 5 out of 5 stars

Great product

Great product, lived up to expectations and after service great

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear have had a great experience with us. Thank you!

Rated 5 out of 5 stars

Flooring is excellent and looks good…

Flooring is excellent and looks good too, with a long guarantee. Only downside was the fitters left quite few spots of adhesive on the surface of the flooring which I had to scrape off.

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are sorry to hear about the adhesive. If you need any assistance with aftercare please contact our team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 3 out of 5 stars

Unhappy with the product.

Overall not happy about the product.

July 25, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are sorry to hear you are not happy with our product. Please get in touch with our aftercare team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 1 out of 5 stars

amtico floor fitted last year…

New amtico floor fitted last year within weeks scratches appeared company came out to look at it made up all kinds off excuses for the poor quality off product. As we pointed out we have the same flooring in another room for years no problems. Must be inferior product. Company. Took no responsibility. Even though they came out to replace 5 pieces that scratch within weeks. Never again. Just an update. After seeing my review the company replied for me to get in touch I did right away but to date got no response. I expect it looks good to pretend they are interested in a complaint but it just to look better on trust pilot

May 16, 2025
Unprompted review
Amtico logo

Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor. Please contact our Amtico Aftercare Team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 5 out of 5 stars

Excellent product all round

Excellent product all round. Looks great, feels great and fits perfectly. Easy to clean.

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor!

Rated 5 out of 5 stars

A really smooth process

Easy to follow instructions and quick to confirm warranty

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you are pleased with our service! Thank you

Rated 1 out of 5 stars

Shocking install

The floor itself is nice but the install was the worst professional work I’ve come across. The whole floor was installed too low and left large gaps under the sink and toilet. Around the edges you could see the cut was not to the wall. I was promised so much. But will never use the company to install anything else at my house. I will never recommend this company to do work for anyone else and will deter as many people as possible.

July 28, 2025
Rated 5 out of 5 stars

Amazing quality and finish

Fitter was really good. Floor looks amazing. Very happy with our supplier (Horwich Carpets). Who accommodated the timing of the fitting for us snd gave us exceptional service.

July 28, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you are pleased with your Amtico floor, and the service you received! Thank you

Rated 5 out of 5 stars

moved into new build in June 2025 and…

moved into new build in June 2025 and had amtico Spacia flooring all down stairs and it looks really nice. would highly recommend.

July 17, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you would recommend Amtico!

Rated 5 out of 5 stars

Great product

Prompt service and great product

July 17, 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are pleased you are happy with your Amtico floor and the service you have received. Thank you

Rated 5 out of 5 stars

Great floor and experience

Great floor and experience. Very happy, will be using it again for our next kitchen

July 17, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so pleased to hear you have had a great experience and love your new Amtico floor! Thank you

Rated 5 out of 5 stars

Great floor covering

Great floor
Well made quality tiles - look fantastic would thoroughly recommend
Beautiful finish and great installation by a recommended dealer

July 17, 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so pleased to hear you have had a great experience and love your new Amtico floor! Thank you

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