Amwell Reviews 

Amwell is a decent app however for the past 2 appointments I’ve had they keep charging me the non covered insurance cost for my appointments. I literally had to cancel an appointment today because of their system issue. Like i don’t know what is going on but I have another appointment this upcoming Saturday and im hoping it’s fixed by then. This is really unacceptable

Service number does not work, website does not work. Keep receiving paper bills for a provider visit that does not show up in my insurance claims that they say my insurance did not cover. My guess is that they outsourced the billing and never submitted the paperwork but will never know because all over their communication channels are broken.

I have been trying to make an appointment for 3 weeks for my 1 year old. I get error messages when I try to schedule, then call customer service and they don’t know how to help so they “escalate” the case. Then I never hear back. I’ve called back multiple times and have been told someone would call me to schedule. I never hear back. I’ve spent hours on the phone with them at this point and each time I get transferred within Amwell multiple times and no one knows how to help. I am just trying to schedule the appointment…… if you are an insurance company thinking about using them as a third party. STOP NOW. A beyond frustrating experience and I still don’t have an appointment 3 weeks later…

Multiple times I have used this app to see my therapist, no issues until end of 2023 to present day. It will just decide randomly it cannot detect my active insurance and charge me the self-pay fee so here I go having to submit for reimbursement through my UHC plan and having to submit and explain the charge to the HRA company. It's ridiculous how much extra work I've had to do over the last several months because this app sucks. But it's the one my insurance requires me to use so I am basically stuck.

Works fine with me. I have Unitedhealthcare plan partner with Amwell. No appointment needed, if 1-2 doctor didn't pick up the call just move on to the next one and wait 10 mins. Some doctor will pick up your call. The doctor sent my rx to my pharmacy no problem.

I have had several issues with Amwell - spent all day chasing the on-line doctor's prescriptions - Amwell double charged me for an on-line visit and told me it will take up to 3 weeks to resolve.

There are much better services out there - I would advise using one of them.

I would give 0 stars if I could. I got on here with fever, aches, very sore throat, and spitting up bloody mucous. The dude on here told me just viral, nothing to do for it. I went next day and I have strep. Wouldn’t the bloody mucous and sore throat warrant thinking it could possibly be strep. Never will use this service again. Don’t waste $79 on this.

Could not set up their app using the credentials that they provided & they didn't return my call!

My appointment was on Sept. 14, 2023, and I waited on purpose to write this review. This was the absolute worst doctor experience I’ve ever had. Amwell was recommended by my insurance. I had a sinus infection, vertigo, sore throat, earache and a reoccurring fever. I waited in the doctor’s waiting room I choose for 15 minutes. I was switch at the last minute to a different doctor. I was too ill to care. The doctor prescribed me three nasal sprays which two I had. He would not listen to me regarding my history and said I would start feeling better over the next couple of days. The Visit lasted for 10 minutes, and the screen went blank. My pharmacy never received the prescription. I received a follow up survey and I let them have it. Long story short I ended up getting five prescriptions (only 1 nasal spray). Amwell never reached out to me. Don’t waste your money or time with AMWELL.

On the advice of United Healthcare Nurseline, I turned to Amwell telehealth services to treat my sinus infection. After calling their published enrollment number I completed my information by phone for a remote physician visit. Then the problem began. I was told that I was next in line for a physician call. I waited over an hour. After 3 more hours, 5 phone calls, online app requests, I never received a call. The app kept spinning and nothing happened. After speaking with an agent who stayed on the phone with me for over 30 minutes waiting for a doctor who was supposed to be available immediately we gave up. By that time all.my regular options were exhausted because it was too late to see anyone in their office. I wasted time and now I am worse and will visit my primary care provider in his office today, delaying my treatment. I do not recommend Amwell.

+Covid, did the risk calculator that said i should consider anti-viral therapy. The provider told me to see my doctor. And try vitamins and nasal wash. Not really helpful.

I logged in at 3:35 for a telemedicine appointment with one person in line ahead of me. At 5:10am I still hadn’t seen a doctor. I suspect the physician wasn’t actually online. Terrible service! I’ve used other telemed providers and never waited more than 15 minutes. I only tried Amwell because there is a relationship with my insurance provider. I do not recommend!

The report the Dr. filled out didn’t reflect what was discussed at all. He “prescribed” a netipot for a sinus infection instead of antibiotics and now I have bronchitis and have to go in person to another doctor anyways. Waste of money. I’m pretty sure this whole thing is a scam. Prescribed a couple things but when I went to pick them up the pharmacy said it was billed to insurance properly so they’d have to start over, and one they didn’t even carry and said would take a week so that wasn’t worth it.

Original Post 1 Star- Setup an account.  Called insurance to make sure I was covered.  Agreed to pay them money if I missed a visit. Time for the visit came and no doctor.  Called Amwell and sounded like this was not unusual.  I wonder if they are going to give me money for the doctor missing the appointment?  I suggest trying elsewhere.
Updated Post - I updated this to 2 stars because after some effort I was able to see a doctor online.  I believe the way they do it is just to put you in a queue and eventually a doctor who is not busy and looking to fill in some time logs in and talks to you.  It doesn't matter if you are looking for a specialist etc. It looks like you just get the first available doctor.  I'm not entirely sure that's how it works but from my experience with them it seems to be.  Thanks

Only reason they are getting 2 stars is because the physicians and therapist I have utilized have been wonderful. Billing not so much. I am suppose to have a $0 co-pay and there keeps on being an issue. Amwell can't get is correct even after numerous 3-way calls with them and my insurance. If it wasn't for the relationships I have established with the providers and the $0 co-pay, I would NOT be using Amwell.

Had a five minute conversation with doctor, who said they sent over the prescription— it never arrived. So now I'm charged $60 for nothing.

Honestly I would give zero stars if I could! These unprofessional people are a joke!
I signed up with high expectations of getting some help with my mental health and hopefully be prescribed medication for my symptoms. However, when I log in for my very first appointment with a psychiatrist, I fill out all the forms they want me to only to find out the psychiatrist canceled my appointment at the time. My appointment was scheduled for. Absolutely unprofessional !!!! So then I decided well let me just give them one more chance I’m sure it was just some kind of mixup or maybe some sort of emergency. I gave him the benefit of the doubt. However, I set up my second appointment and go to login as starts only to find out the second appointment has been rescheduled for an earlier time which I had no knowledge of and they only sent a message in the app. No phone call no nothing absolutely frustrated and I cannot believe these people are allowed to run a business like this that deals with people’s health!
What an outrage! Please stay as far away from this company as you can. Whatever you do do not waste your time with these people!

Every single therapy appt I make gets cancelled at the last minute. I’ve been trying to schedule appts since the beginning of March and haven’t had a successful telehealth session yet.

According to the visit they ran my insurance and charged a different amount than my co-payment. I need to provide an EOB, checked with my insurance and they were never billed. Amwell Customer service stated I will hear from billing sooner than later and provided a case number. This company is unprofessional and does not bill or charge according to insurance coverage. They state that all call are recorded, but are not clear in regards billing, there is no way to directly contact billing and customer support goes to tell that they should have told me to check payment a with my insurance if had questions. You don't do this to people when they are sick. Stay away from them.

While the therapy services online are easy and efficient to access, the payment process is misleading. You are required to enter your insurance and debit card information at the beginning. There was no EOB from my insurance or statement from Amwell, for 10 months!! Leading me to believe that the services were covered. Then bam, weekly charges for 10 months get billed in one day!! So they filed ALL claims at once with my insurance and all were applied to my deductible leaving me with $3000 in bills. This should have been billed as we were going along to let me know that all were going to apply to my deductible. Along with my other medical bills I would have know how much I was accumulating. Poor billing practices! Beware of Amwell.