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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in hair health, strength, and manageability. Many people highlight the natural ingredients and pleasant scents, appreciating how the products nourish their hair without weighing it down. Consumers frequently mention positive changes like reduced breakage, increased growth, and improved texture, making their hair softer, shinier, and easier to style. However, some people were dissatisfied with aspects of the company's customer service and order fulfillment. Issues included not receiving tracking numbers, slow shipping times, and problems with recurring shipments or subscription cancellations. A few customers also reported receiving products with an unpleasant chemical odor or experiencing negative results like dry and frizzy hair, contrary to the product claims.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the effectiveness of the hair... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the Amyla Cosmetics hair oil and curl... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as not... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report negative experiences,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise super... See more

Based on these reviews

Rated 4 out of 5 stars

I use the curl mousse and it's one of the best products I've ever used for frizz control and curl definition. For years, I've looked for a single product to accomplish both of these goals, and have a... See more

Company replied

Rated 5 out of 5 stars

Personally speaking, I have never been a fan of shampoos and conditioners because they don't seem to give the result I want to see. Either leaving my hair dry and flaky or itchy, and for coily hair li... See more

Company replied

Rated 5 out of 5 stars

I am loving this hair journey. Amyla Hair Serum is designed to nourish, strengthen, and restore your hair’s natural shine. A small amount goes a long way—apply to damp or dry hair, focusing on the e... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Taking care of textured hair isn’t simple. Whether your hair is curly, coily, kinky or somewhere in between, you know how challenging it can be to keep it healthy, strong and growing. That’s why we spent months researching, formulating and testing hundreds of ingredients to create hair care products that truly work for textured hair — from loose curls to tight coils. Too many women have tried brands that make big promises with little to no results. At Amyla Cosmetics, we chose a different path. Our products have been tested by hundreds of women with different curl patterns and hair textures, and the results speak for themselves. We believe in our formulas so much that we offer a money-back guarantee — because your hair deserves real care, not empty promises.


Contact info

4.1

Great

TrustScore 4 out of 5

872 reviews

5-star
4-star
3-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I placed two orders with you all

I placed two orders with you all! One on 4/7 for $98.54 which was order 98905 and one or 4/10 for $39.41 which was order 98974. The second order for $39 has been delivered however the first order for $98 has not even shipped and on your website it clearly says that it is preparing to ship. I reached out and you keep sending me tracking information for the SECOND order that I placed stating that this is the first order and it has been delivered. Even the link that you keep sending me is clearly for the second order not the first order and I have all of the screenshots and proof. I will report this for fraud in every way possible. This is horrible customer service!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Guarantee isn’t worth the paper it’s written on. I bought a curly hair set, it was expensive but I was persuaded by the money back guarantee. I used it for a few weeks and while the shampoo it ok, the hair products make my hair feel like straw and they don’t hold the curl. I have to either tie it up after day 1 or rewash and style (which I only usually do every 4 days) When I contacted customer services they said I had to use the products for 2 months to see results before they consider a return. This would involve me buying another set of products, which I am not willing to do When I’ve had such terrible results with the first batch. Would not recommend

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous and questionably…

Horrendous and questionably unprofessional customer service. I made one order costing over £80 and a second order straight after as it gave me a discount. I received my second order and not my first order. I have reached out to customer service on a number of back and forth emails now with no support at all. Instead I am being told my order was delivered on every email, However they keep referring to my second order and trying to be smart despite them sending me the link again for my lost order which clearly says ‘undelivered’. I have reached out to the courier service who’s policy is that I go back to the company that i purchased from and they must refund me or replace the items, then they claim back compensation for loss. The customer can not do this. I sent this company photos to show the delivery status of my order and even sent them the link they gave me. When I’m getting returned emails back this company has fraudulently amended my email and sent back that I emailed them saying my parcel was delivered! Why would I even bother if that’s the case! This company has not even offered to send a replacement, let alone refund my money. I’m so annoyed because I thought I was supporting a good company but here I am getting taken for a fool. Highly disappointing!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

I had a subscription and they took my…

I had a subscription and they took my money out of my account on /02/17/2024 of $215.94 and I had not received the order and they refuse to resend the order or refund my money, it’s 04/10/2026 to date, I would like to file a civil suit against this company for theft, it’s something that they been doing to a lot of customers, any one with the information for the company, please let me know, don’t buy anything from them! They are scammers! A lot of there reviews are paid reviews! And I will go the extra mile to make sure i get justice for money that was stolen by Amyla cosmetics!

April 8, 2026
Unprompted review
Amyla Cosmetics logo

Reply from Amyla Cosmetics

Hello,

We’re sorry to hear about your experience, but we would like to clarify several important points.

First, your subscription was activated voluntarily at the time of checkout, as clearly indicated during the purchase process. The charge made on 02/17/2024 corresponds to this subscription.

Regarding the delivery, our records — including the DHL tracking link — confirm that the order was properly shipped. If you experienced an issue with the delivery, it is necessary to open a claim directly with DHL, as they are responsible for the shipping process once the package leaves our facility.

However, we also find it unusual that you are only reporting this issue now, more than two years after the shipment date. This significant delay makes it difficult to investigate or take further action on our end.

We take accusations such as these very seriously and strongly reject any claims of fraudulent activity. We remain available to review any valid documentation you may have, but we ask that communication remains factual and respectful.

Best regards,
Amyla Cosmetics Team

Rated 4 out of 5 stars

By far the best there is

The Amyla curl products are by far the best I have ever used to bring back my natural curls. Work just as well for a next day curl refresh though I do dampen my hair first before I use the curl spray, cream then mousse. Deducted one star due to price of products and how much I have to use plus the wait time to receive as I am in the UK. If there is a shipping delay it has a massive impact on the wait time. Whilst the product is worth it, it’s can be a bit frustrating.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Hair Growth & Regimen Sets!

I’ve had my eye out on a product that can grow my hair and maintain good hair health! After checking out Amylacosmetics.com, I’m more than sure I’ve found the perfect regiment for my hair!!!! Can’t wait to try! I’m thinking “The Premium Set”!

I’ll be back with updates!

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Money back guarantee - non existent !

I received my order , and after using it for 3 times I contacted the company to tell them that their products don’t suit my hair it is now straighter and frizzy looking , the worst it’s ever been !!! No luxurious curly locks at all . I have emailed several times regarding their money back guarantee as their products are not cheap !!! I keep asking why I don’t qualify for the non existent guarantee and just a money off coupon !! Not sure why I would want this when obviously their hair range does not suit my hair .
BEWARE IF YOU ARE A NEW CUSTOMER AS THE MONEY BACK GUARANTEE DOES NOT EXIST !!!!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Customer Service

This is how you lose customers. I have to reach out to you about a order that you had no problems receiving payment. Yet there was supposedly a system error and my order stuck in the system. So why wasn't I notified without having to reach out first. Very upset about this. Not sure if you will get any more of my money because I'm not valuable enough to communicate to.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I’m sooo happy with Amyla’s products

I’m sooo happy with Amyla’s products, specially the Hair Growth Serum, after a few weeks of use, I’ve noticed my hair looking healthier, with less breakage and baby hairs starting to come in. Definitely a brand I’ll keep in my routine!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the hair growth serum…

I’ve been using the hair growth serum from Amyla Cosmetics, and let me tell you—it’s giving nourishment, it’s giving consistency, and it’s definitely giving growth. The formula is lightweight, not greasy, and absorbs beautifully into the scalp without weighing my hair down.
What I love most is how healthy my hair feels. We’re talking softer texture, added shine, and my scalp actually feels cared for—not irritated, not dry, just balanced. And with consistent use, I’ve noticed real progress in fullness, especially in areas that needed a little extra attention.
If you’re on a journey to healthier, stronger hair and you want something that actually supports that goal, Amyla Cosmetics’ hair growth serum is absolutely worth trying.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I struggled with losing my hair due to…

I struggled with losing my hair due to a thyroid issue. After my surgery I began using the Hair & Scalp Oil, Hair Growth Spray, Chebe Oil, Hair Growth Serum, Hair Thickening Shampoo and Leave-In Conditioner. Yes, I went all out for my hair lol and I’m so glad I did! I did the BIG CHOP, but my hair has grown back healthier, thicker, softer and stronger than EVER!!!

March 24, 2026
Unprompted review

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