Amy Lorna Beauty Reviews 28

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Amy Lorna is a perfectionist in all she does. From start to finish. No pressure but lots of helpful advice You are put at ease and she does everything to make you comfortable and assured. Her eff... See more

Rated 5 out of 5 stars

I had been planning to have my eyebrows micro bladed for a while but was always anxious to go ahead.. I shouldnt have been at all Amy was amazing! Amy was patient, professional and ensured I had the r... See more

Rated 5 out of 5 stars

Amy is very friendly, knowledgeable and helps you to feel relaxed and at ease during the treatment. I visit regularly for eyebrow lamination and have always been very happy with the results! I had nev... See more

Company replied

Rated 5 out of 5 stars

I had booked an appt with Amy for microblading. At the pre test appt, Amy was talking through the procedure for the microblading and I decided it was not the right time for me to do it. There was... See more

Company details

  1. Permanent Make-Up Clinic
  2. Beauty Salon
  3. Eyebrow bar

Written by the company

Amy Lorna Beauty is a local semi-permanent makeup clinic and beauty salon based in Crosby, Liverpool. I specialise in microblading, brow wax and tints, facials, and lash lifts. My treatment room is clean and cosy, so you can sit back, relax and enjoy the warm, friendly atmosphere while receiving your professional treatment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

Great service from Amy!

Amy is very friendly, knowledgeable and helps you to feel relaxed and at ease during the treatment. I visit regularly for eyebrow lamination and have always been very happy with the results! I had never had eyebrow lamination prior to visiting Amy but she talked me through the process and what to expect and I felt very comfortable asking questions. Amy seems very passionate about her job and is really easy to talk to also. Would definitely recommend!

July 31, 2024
Unprompted review
Amy Lorna Beauty logo

Reply from Amy Lorna Beauty

Hey Becky,

Thanks so much for the review, it means a lot!

Look forward to seeing you soon!

Amy B
Owner, Amy Lorna Beauty

Rated 5 out of 5 stars

Fully recommended!

I attended Amy Lorna beauty for eyebrow micro needling and I was fully satisfied by how the treatment went, Amy was so reassuring and put my mind to rest with any queries I had. The actual treatment was amazing and I am so happy with the results, would fully recommend for any treatment.

August 17, 2024
Unprompted review
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Reply from Amy Lorna Beauty

Hey Joanne,

Thank you so much for the review, I really appreciate it!

So glad you're happy with your new brows!

Amy B
Owner, Amy Lorna Beauty

Rated 5 out of 5 stars

Wonderful service

Iv had numerous treatments with Amy, from facial dermaplanes to micro blading, Amy is so welcoming and professional in her work, taking time and effort to ensure she gives you the best service. I can highly recommend Amy and will definitely be returning for more treatments.

October 27, 2022
Unprompted review
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Reply from Amy Lorna Beauty

Hey Vicky,

Thank you for the review, I really do appreciate it!

Glad you're pleased with your treatments :-)

Amy B
Owner, Amy Lorna Beauty

Rated 5 out of 5 stars

Five star treatment

I have had many treatments with Amy, waxing, tinting, lamination brows and a dermaplane.
Not only is Amy amazing at beauty work, she makes the appointment so relaxing with her calm and friendly manner and the environment that she works.
I would never go anywhere else and would 100 percent recommend to everyone.

October 25, 2022
Unprompted review
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Reply from Amy Lorna Beauty

Hi Hayley,

Thanks so much for the review and recommendation!

So pleased you're happy with your treatments.

See you soon.

Amy B
Owner, Amy Lorna Beauty

Rated 5 out of 5 stars

Beautiful salon, experienced Owner

I attend Amy for eyebrow tint and wax several times. I only go to Amy as I receive amazing eyebrows every time. My eyebrows grow fairly quickly and I have an odd shape but Amy makes them completely symmetrical and shapes them beautifully using wax &
tints them without the need for make up at all, once I have finished my treatment. She always makes me feel very welcome, the room her salon is based in is very comforting, as the treatment takes time to complete, I almost fell asleep, Amy makes it that relaxing! Will recommend her and have done to my Friends.

October 20, 2022
Unprompted review
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Reply from Amy Lorna Beauty

Hey Holly,

Feel free to fall asleep any time! :-D

Glad you're enjoying your treatments and see you soon.

Thanks so much for the review!

Amy B
Owner, Amy Lorna Beauty

Rated 5 out of 5 stars

Lovely treatments, 5 star service ⭐️

I’ve had a number of treatments from Amy including a luxury dermaplane facial and eyebrow micro blading, I honestly cannot recommend her enough. She is so welcoming, and puts you at ease straight away. She was really diligent when it came to mapping out my brows and really took her time getting the shape perfect, asking me loads of questions to ensure I was happy with what she had in mind. Replied to all my messages really quickly too. Will definitely be returning 😊

November 3, 2022
Unprompted review
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Reply from Amy Lorna Beauty

Hey Jen,

Thanks so much for the review I really appreciate it.

Glad you're happy with all of your treatments and I'll see you again soon! :-)

Amy B
Owner, Amy Lorna Beauty

Rated 5 out of 5 stars

Great service as always

I have recieved numerous treatments from Amy, from dermoplaning to waxing and tinting. I've always wanted my eyebrows microbladed but was reluctant to do so as I am extremely picky and somewhat ocd about details, however I am so pleased I took the plunge and so glad I chose Amy to do them. From start to finish she went through the whole process, making sure I was happy with them at each stage. She was great with aftercare aswell, she gave me all the information on looking after them properly afterwards and always responded when ever I had questions. I've since been for my top up and will be using Amy for any future appointments needed. I was lucky to have been able to get them done as part of a promotion with a great discount but I would have been more than happy to pay full price for the service, as I love my new brows.

May 12, 2022
Unprompted review
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Reply from Amy Lorna Beauty

Hey Julie,

Thanks so much for taking the time to leave a review - I really do appreciate it!

I'm glad you're pleased with your microblading treatment/results, they looked great on you.

Feel free to get in touch any time :-)

Amy B
Owner, Amy Lorna Beauty

Rated 1 out of 5 stars

Advertised prices are a con. Poor attitude from Passive aggressive owner

Tried to request further information regarding microblading to book appointments for 2 people. Received a response from Amy that since she was fully booked for the remainder of January, the total cost would be increased by £100. Obviously disappointed with this since it's not exactly my fault she's busy and subsequently received an unnecessary, passive aggressive email stating that she can't keep offering the prices she advertises on her website due to increased rent etc. Not the best way to encourage new clients.

January 19, 2022
Unprompted review
Amy Lorna Beauty logo

Reply from Amy Lorna Beauty

Hi there,

I'm sorry you're disappointed with the level of service and communication you've received.

As a small business owner, I always strive to ensure my customers have the best experience possible and on this occasion I've fallen short of those standards.

I'd like to provide a little more context around the offer you tried to access if I may?

I ran the offer in January in order to try fill the remainder of the slots I had available for that month and in doing so offered a significant discount off the usual cost of the service (around £100 discount). In order to receive the offer, the service had to be:

a) booked during the month of January.
b) attended during the month of January.

Unfortunately, your request to book an appointment in January for a date after January didn't meet the criteria of the offer. In addition to this, all available slots had already been taken by the time you tried to book.

That said, I appreciate all feedback; good, bad or indifferent, and I will work to ensure this problem doesn't occur in the future by:

- ensuring the wording of my future offers are crystal clear.
- ensuring offers are removed from my website as soon as possible after they're no longer valid.
- ensuring I communicate more effectively in the future should similar issues arise.

I am genuinely sorry that you feel your experience with Amy Lorna Beauty has been unsatisfactory on this occasion; our five-star rating on both Facebook and Google Business are indicative of the usual level of service we strive to achieve, so this is dissapointing.

I am hopeful that we can resolve this mis-communication and find a solution you're with, so please do feel free to get in touch with me should you wish to discuss things further.

Thank you again for your feedback.

Amy B
Owner, Amy Lorna Beauty

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