I’m happy with the product and the gift it came with, but the shipping (to Germany) wasn’t great. The first package got lost, the second one arrived, but the tracking information on the website wasn’t... See more
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Review summary
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Reviews shaping this summary
I’ve absolutely loved this necklace from Ana Luisa! They were so friendly and easy to work with, and the quality has honestly impressed me. It’s the perfect dainty piece that goes with literally every... See more
Company replied
When I posed questions to the team about specific products I was interested purchasing as gifts AL team responded so swiftly I was beyond impressed. Stellar customer service. My niece went bonkers ove... See more
I took a much needed trip to NYC and walked into the Anna Luisa store. Everyone in there was so nice and helped me find the perfect earrings. When I got home, I realized one of the pieces had fallen o... See more
Company replied
Company details
Written by the company
Ana Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
2-Year Warranty
Shop with peace of mind.
Our 2-Year Warranty ensures your Ana Luisa purchase is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty covers tarnishing, water damage, and breakage.
Contact info
Brooklyn, United States
- 844-658-0027
- hello@analuisa.com
- analuisa.com
4.1
Great
599 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garbage jewelry
Garbage jewelry. Posts broke first wear. Then, they automatically enrolled me in a membership. I NEVER CONSENTED TO THWM HAVING MY CARD OR A MEMBERSHIP. This is fraud.
August 18, 2025
Unprompted review
Reply from Ana Luisa
We appreciate you sharing your feedback with us Mandy. We’re so sorry if the conditions of AL Luxe were unclear at the time of your purchase. We see you were able to cancel your membership, but if you have any further concerns regarding this you can contact our team directly (by email, live chat, or text).
Regarding the issue with your earrings, this is not the experience we want our customers to have especially on their first order. We offer a 2-Year Warranty on our jewelry and would love to find a solution for you. Please feel free to submit a warranty claim through this link: https://www.analuisa.com/pages/return/
The girls had excellent service
The girls had excellent service, they were super attentive and helpful.
They solved my problem very quickly.
August 13, 2025
Beautiful brand with great customer service
Awesome jewelry brand. Beautiful design and very high quality. Customer service is very professional and responsive!
August 10, 2025
This is beautiful jewelry
This is beautiful jewelry, very high end and their warranty is so good all their stuff is so beautiful, I want them all!!
August 10, 2025
The arlo bangle is nice and looks real
The bangle I bought is beautiful. And once , when I had a concern, the customer service was prompt and excellent
August 9, 2025
prompt answers
I sent an email inquiring about my refund. I got an answer right away with an apology and got my refund the next day.
July 26, 2025
Warranty
Two year warranty was honored without hesitation....granddaughter was delighted to have her favorite earrings replaced
July 25, 2025
Earrings
I received a pair of earrings and one was broke. After sending a video, the company replaced it right away!
July 31, 2025
Responsive and considerate
July 26, 2025
Designs and the quality is unmatched
Designs and the quality is unmatched. Really good customer service. I’ve purchased a few times now, will definitely buy again!
July 24, 2025
Great customer service
July 24, 2025
amazing products and company
I’ve been a customer for 4+ years now and will continue to be one! Ana Luisa’s products are amazing and their customer service team is phenomenal as well. It’s very rare to find a brand that actually cares about its customers and Ana Luisa is definitely one of them. They helped me replace one of the earrings I lost and I am so grateful!
July 24, 2025
Wonderful customer service
Wonderful customer service. They really do guarantee their items. All the jewelry is beautiful!
July 16, 2025
I accidentally lost my earring the…
I accidentally lost my earring the first day I got it from you and I called up to tell you my sad story and I was so surprised and happy to hear that you would send me a replacement which I now have in hand and I’m enjoying thank you so much
July 16, 2025
Fast Response!
One of my packages was missing an order and one of the bracelets was damaged. I reached out & the customer support team immediately sent me 2 replacements! I’ve bought ~4 pieces from this brand and I love them! No problems so far.
July 12, 2025
Beautiful initial necklace.
Beautiful initial necklace.
Great customer service .
Delivery as stated .
July 2, 2025
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