ananas.rs Reviews 40

Ordered something as a gift, as they promise 48 hours or less for delivery. They should deliver today, as 48 hours have passed at 9:30 AM, but of course, they didn't deliver. Two hours later, they called me to tell me that they can't deliver it before Monday.

So their 48 hours or less is actually 120 hours or more! Do not buy from them if you don't want to wait who knows how many days to deliver. You will get faster delivery from TEMU than from them.

They advertise everywhere, on every possible channel, social media, they jump out from your fridge, how they deliver under 48 hours, but they never did. Usually it takes from 120 to 240 hours (5 to 10 days)

Stay away from such e-commerce websites, if you don't want to lose your nerves, and this was my last order from them!

And just in case that someone want to dispute this review here is the order id:
WPCYT-F7JN1

They need to better take care of customers and their orders, and have a look at the delivery, because my orders been returned without attempts to deliver it by the courierthey deal with. All they had to say its order it again. Excuse you?! Will you pay for the delivery ? This is minimum they should do !!!! But they dont have responsibility nor respolect for their customer!!! Disaster and disappointing.

Poor handling of returns. Scams, order canellations, not honoring prices, etc

I honestly think this is one of the worst e-shops I have ever dealt with. I have experienced more than ten issues with them, and I genuinely cannot remember a single order where everything went smoothly. Either they sent the wrong item or the delivery took more than 20 days.
At this point, ordering from them feels like a gamble where I already expect something to go wrong — and unfortunately, it usually does. Luckily, I always check the package before accepting it, and I never pay in advance. Otherwise, this would have been an even bigger problem.
It’s frustrating because mistakes can happen, but when they happen repeatedly, it shows a serious lack of quality control and customer care. I cannot recommend this store based on my experience.

Openbox and used products sold as new. Customer service also a scam.

purchased an air conditioner from Ananas.rs.
The unit does not heat properly. I provided official written reports from both the authorized service and the installer confirming a defect (lack of refrigerant).
Despite this, Ananas keeps delaying the complaint process and trying to shift additional costs to the customer instead of taking responsibility as the seller.
Very poor experience and disappointing customer support.

I ordered multiple times from this site and every time I got just what I expected and what was described on the platform. Delivery was on time, every time!

I recommend.

Product purchased was inadequate for the meant use and of inferior quality.
Logged complaint immediately. It was collected by courier service the very next day. Apart from losing money for courier service and COD payment surcharge, so far even the cost of the product was not refunded. This is complete scam. Stay awsy for Ananas.

I had a terrible experience with Ananas.rs and I strongly advise others to be cautious. I placed an order on May 7th, 2025 (Order #QSWHZ-27774) for a Daikin A/C unit. Five days later, I received a call from their operator telling me the model was unavailable and offering a better one for the same price due to their supplier’s error. I accepted the offer, and we ended the call with a clear agreement.

To my shock, later that night – without any further communication – I received an automatic email saying my order was cancelled. No call, no explanation. Just a cancellation email.

It gets worse:

My funds are still blocked, so I can't even order a replacement.

They returned the original voucher I had used (3,000 RSD), but it doesn’t work anymore – the system says it’s invalid.

The next available model is 12,000 RSD more expensive, and they’ve offered no compensation despite this being entirely their fault.

I tried calling customer service multiple times and wasted over half an hour on hold, with no response.

Bottom line:
They broke an agreement, cancelled the order without notice, left my money locked, and failed to provide a working voucher. This is completely unacceptable and extremely unprofessional. Unless Ananas.rs changes their practices, I do not recommend using their platform.

Be aware if you are purchasing anything with non-resident credit card, if anything goes wrong (and I mean really anything) you will not be able to get refund unless you have or can find some Serbian bank account to provide to them.

They are happy to charge off any credit card, but refuse to refund same credit card and instead insist on Serbian bank account.

This is not clearly stated anywhere, and is hidden in the fine print of the TOS.

Ordered a chair and it was delivered to my door in under a week. The quality and the price was great.

I placed and paid for my order on January 4, 2025, and I have been waiting for delivery ever since. It has now been over 1.5 weeks, and the order has still not arrived. I have been home every day, all day, yet the delivery status keeps changing, including false claims like "Recipient not at address."

Despite contacting customer service multiple times, the issue has not been resolved, and I have not received a clear explanation of what went wrong or when I can expect the delivery.

If your delivery service is unable to fulfill the order, I would rather cancel it and place it with another store where deliveries are handled more professionally.

Order number: NHB7D-17PR5-DS-1.

It's a shame to see a platform that was once great turning into such a poor choice. Recently, many of my orders have been canceled without explanation, and one order was lost. After a month, four calls, and several emails, the issue is still unresolved. Customer support has been 99% useless throughout the process. Disappointing experience overall.

Extremely long delivery time.
It is much longer than what is promised. Because of that be careful when you have to order from them. Delivery service is very, very long.

scammers, we did an order with a discount code of 5000rsd (code s5000) ..then they declined our order because supplier is out of stock and they gave us back a discount code that does not work. we called multiple time on their support and they just dont care! stay away!

I ordered two items - they delivered one and canceled the second. For the canceled item, they returned 2200 RSD less than they were supposed to (including all discounts, etc.). Initially, they replied in an email and confirmed that the refund amount was wrong - but then they started ignoring my emails and didn't refund the rest. Awful service, don't recommend to buy anything there.

Damaged goods. Ignoring emails.

2 orders accepted and payed only to be cancelled 2 days after without any explanation. They don't reply on inquiry about cancellation.

On top of everything 2 emails to customer support regards returns have been ignored.

Order was pending for 9 days and then canceled because item "isn't available".Day after product is still available to order with higher price.