The abayas were beautiful and the details were so intricate masah’Allah. I had bought them as gifts for some friends and they were all super pleased. The linen ones in particular are great for spring/... See more
Company replied
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Wrong sizes, poor responsibility I ordered dresses for myself and my daughter, and both arrived in the wrong sizes. I sent clear photos with a measurement tape and fully cooperated to prove the... See more
Company replied
First time buying from this company after I found them through a Google search. Really impressed with the quality of the fabric and beautiful stone work. Came packaged really nicely in tissue, bag... See more
The abaya arrived damaged. I was disappointed because it was for Eid and I paid extra for fast delivery. When I initially contacted the retailer, they said they had checked items before shipping and h... See more
Company replied
Company details
Written by the company
Modest Wear for Every Wear™ - Anaqa Inspired Abayas is a London based modest wear brand. Our aim is to provide modest clothing that can be worn on your “Every Wear” whether it’s for everyday wear, work, university or special events. Anaqa - "Anaqa" is an Arabic word that means elegance. At Anaqa Inspired, we want to give our customers modest wear that is simple, elegant and modest. Our mission is to inspire and encourage women to wear modest clothing in line with Islamic principles. We also welcome women of all faiths, as modesty is for everyone.
Contact info
United Kingdom
- anaqainspired.com
4.2
Great
161 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best customer service I have…
The best customer service I have recieved. The team went out of their way to delivery my Abaya to me
August 8, 2023
Great communication fast delivery
I received the order promptly after placing.
Great communication when problem a there was a problem.
I’m not overly pleased with the abaya.
There are a few flaws with the workmanship but I the customer service is great.
July 20, 2023
very incorrect seller bad after-sales…
very incorrect seller bad after-sales service he says things that don't convince me for example that he doesn't have a VAT number I was wrong once to buy and never again
July 2, 2023
Reply from Anaqa Inspired
Thank you for reaching out to us regarding the VAT refund request. We understand your concern about potentially paying VAT twice, but we would like to clarify our business's VAT registration status to avoid any misunderstanding.
As an organization, we are not VAT registered, which means we have not imposed any VAT charges on the goods sold to you. To support our explanation, we provided links from the official UK Government website outlining the VAT process and the types of businesses eligible for VAT registration.
Regarding the charges you mentioned, they might be related to customs fees, which are the responsibility of the customer, as stated in our terms and conditions. We apologize for any inconvenience this may have caused, but it is essential to adhere to these policies.
For further clarification on our VAT status or any related doubts, we recommend contacting HMRC directly. They will be able to provide you with the necessary information and address any concerns you may have.
We genuinely value our customers and strive to offer the best possible service. However, we understand that we cannot always meet everyone's expectations, and in this particular situation, we regret that we are unable to assist with the VAT refund request, given that VAT was not charged in the first place.
Furthermore, we incurred an additional £1.90 for postage, as the actual cost amounted to £11.90. However, we did not request any further payment from you, and you have only paid a total of £10 for the order.
Thank you for your understanding and cooperation. If you have any other inquiries or need further assistance, please do not hesitate to contact us.
Resolved
This has been resolved the delivery was late but they kindly suggested a refund to compensate the error. I appreciate their acknowledgement of their delay and their effort to resolve it. The items itself were lovely
June 26, 2023
Reply from Anaqa Inspired
Salam, We apologize for any inconvenience caused by your experience. Our goal is to deliver excellent service, but during busy periods, slight delays may occur. Regrettably, your order was affected by the busy period and the Eid holiday, resulting in a delay. Please check your email inbox as we have sent you a separate email addressing this matter. We appreciate your understanding.
Value for money compared to everywhere…
Value for money compared to everywhere else is unbeaten so far!
June 24, 2023
Reply from Anaqa Inspired
We appreciate your kind feedback. It means a lot to us. We look forward to serving you again in the near future Insha'Allah.
The quality material of the abaya is…
The quality material of the abaya is excellent. The customer service was so good. Also highly recommended. I’am really happy with my purchase. Will continue purchasing in the future.
June 19, 2023
Reply from Anaqa Inspired
We sincerely appreciate your thoughtful feedback. It means a lot to us. We look forward to welcoming you back for your future abaya needs. Thank you, and we hope to serve you again soon!
Am Happy when I received my parcel abaya was very nice and tru siz Material and design both are very good
Am very happy with my abay Good material and different design
June 18, 2023
Reply from Anaqa Inspired
We sincerely appreciate your kind feedback. It means a lot to us to hear about your positive experience.
Really nice products and fast delivery…
Really nice products and fast delivery really please with the items and sizes. Would buy again
June 13, 2023
Reply from Anaqa Inspired
We sincerely thank you for taking the time to provide us with feedback. Your input is incredibly valuable to us as we strive to enhance our services and meet the expectations of our customers.
Reply from Anaqa Inspired
We genuinely appreciate your kind words and the positive feedback you have shared with us.
Amazing qualityo
April 13, 2023
Reply from Anaqa Inspired
We genuinely appreciate your kind words and the positive feedback you have shared with us.
Lovely abaya First time i ordered
First time i ordered. Lovely abaya better than what I expected. Came on time and worth more than what I paid.
April 10, 2023
Reply from Anaqa Inspired
It means a lot to our team to know that we have met or exceeded your expectations. Your encouragement motivates us to continue delivering exceptional service. Thank you once again for your support and for taking the time to express your satisfaction. We look forward to serving you again in the future Insha'Allah.
Beautiful abaya
Beautiful abaya. Delivery time was a little slow but understandable as it come from the UAE:)
March 28, 2023
Very grateful
March 28, 2023
Alhamdulliah happy with my purchase
Last year I brought a open abaya, it was beautiful so this year i have no other choice but to buy with a gorgeous abaya.Price wise it is very good
April 6, 2023
The Abaya is of high quality
The Abaya is of high quality, and looks great. Also it arrived promptly. I’m very happy with the service provided.
April 5, 2023
Excellent packaging but a little tight fitting
Very good customer service and item was wonderfully wrapped. I’m a size 14 and the abaya was a little tight so not very modest. It’s unfortunate as I would have been a returning customer.
March 25, 2023
Excellent good quality and great customer service
Beautiful abayas and very good quality just like it showed on the pictures
March 12, 2023
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