Ancestral Cosmetics Reviews 

91
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural facial balms, noting how deeply they hydrate dry skin, soothe stubborn irritation, and visibly smooth out fine lines over time. Consumers also highlight the outstanding customer service provided, describing representatives as exceptionally responsive, accommodating, and genuinely helpful when resolving various ordering questions. Some reviewers were not happy with the formulation, mentioning that the rich balms caused unexpected skin breakouts or unwanted irritation. A few other people also felt that the natural consistency can feel quite heavy on certain skin types or leave a noticeable greasy residue.

What people talk about most

Product

Clients share positive opinions on product, noting it deeply nourishes the skin, works wonderfully under... See more

Quality

Consumers find quality to be positive, highlighting the lovely texture and effective hydration of the balms... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the balm features a smooth consistency... See more

Order

People report positive experiences with order processes, noting that support agents quickly resolve mistakes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had absolutely no issues with shipping and it arrived quickly. Packaged well and nice face balm. It works really well under makeup, especially for filling in early fine lines as a sort of primer (but... See more

Rated 5 out of 5 stars

wrong address given - Unfortunately I did not add my house number in the delivery address hence the product was returned to the Sender. Amazingly enough, Ancestral cosmetics offered to send again the... See more

Rated 5 out of 5 stars

Unscented Tallow and honey balm has worked the best for me, my sensitive skin can't handle essential oils well, and my nose doesn't like strong smelling products. The unscented version is just gorgeou... See more

Rated 5 out of 5 stars

The customer service is great, they always get back to you!! And the facial moisturiser is just amazing, NOT oily or smells funny, which i was expecting. It soaks into your skin, a great base to then... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(91)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheap products

Cheap products. Made my face breakout and really dry. Threw it in the bin.

December 8, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey there,

Looks like you don't have an order with us as you refused to verify this so this is not a genuine experience. TrustPilot unfortunately allows for these fake reviews to stay online which is sad.

Rated 5 out of 5 stars

Very speedy service

Very speedy service. I made a mistake on ordering, contacted via email and prompt customer service resolved the issue straight away. If only all companies were like this.

December 7, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much Scott, we appreciate your support!

Rated 5 out of 5 stars

Youthful dewy complexion

I really love this product (the tallow honey balm). I’m 39 and my wrinkles seemed to be setting in, despite using loads of different serums and moisturisers every day.

I’ve been using this for about two months (day and night) and it’s really softened out any fine lines and made them much less noticeable. I use it underneath my makeup and it’s stopped make up settling into my creases, which was happening with other products.

It leaves you with a dewy finish which I really like.

A little bit goes a long way and I’m less than halfway down my first tub. I just bought three more tubs in the Black Friday sale.

November 30, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Wow, delighted to hear our balm works so well for you. Thank you for your support Kate!

Rated 5 out of 5 stars

Fantastic product and perfection on the…

Fantastic product and perfection on the customer service. Cannot recommend this company enough.

Beef Tallow and Honey…. How did I live without it before

November 27, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much Francis, we appreciate you!

Rated 5 out of 5 stars

My wife and I love it!

Both my wife and I just started using the Tallow & Honey balm for the last month and a half. My skin type is oily, her's is normal but sensitive. We both were a little skeptical at first and thought it would make us break out a little, but it didn't. It actually cleared up some imperfections that I had. We both love it! We actually stopped using all of our other products, except for our nightly eye cream. We usually use it twice a day, especially when you come out of the shower and your pores are better and ready to absorb all the ingredients. We both highly recommend it.

November 26, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much for your support, makes us happy to hear the balm works well for you!

Rated 3 out of 5 stars

Following up with my review of bad…

Following up with my review of bad packaging . I get prompt apology reply from the company this time for inconvenience and told me to send a replacement of the broken product. I will post when I get the replacement and see if there are changes on the packaging. They could have better packaging really knowing that the products they are selling in glass container. Don’t get me wrong, the product is good but I don’t like the hassle of doing this , taking my time to post and write. And check if my Concern have been seen. Time is precious.

November 5, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you Leah! Post can be rough sometimes but our team is always here to make things right for every single one of our customers. Sorry for the inconvenience!

Rated 5 out of 5 stars

best ever

I originally ordered the scented tallow, which was really good, but since I have very sensitive skin, I decided to seek some advice from Ancestral Cosmetics. They kindly recommended I try the unscented version instead. It arrived so quickly and worked perfectly for me — I couldn’t be happier, and my skin has never felt more comfortable! Thank you guys.. especially Travis McCauley for your advice.

October 27, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Thank you so much for your kind words Hana! Travis is our superstar :)

Rated 1 out of 5 stars

Off putting marketing

The products made me breakout and they also use images in marketing emails of famous beautiful women then compare it older images of them pointing out supposed flaws(ie normal ageing and lifestyle) in a weird attempt to body shame them. Would avoid this company.

Edit to your reply: not true, I was gifted the tallow with honey, and it absolutely is a reason to review a company that tries to body shame their main demographic into buying their products :) thanks for checking out my profile! Love making sure other consumers know about these things x

August 11, 2025
Unprompted review
Ancestral Cosmetics logo

Reply from Ancestral Cosmetics

Hey Caitlyn, it looks like you don't have an order with us based on the email you provided so you definitely didn't try our product. We can appreciate you don't like our marketing but that's not a reason to falsely review a product you haven't purchased. Looking at your Trustpilot profile it seems you love to leave negative reviews for other brands too so we're honoured that you found us too :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look