Air Quality Device That Developed Internal Mould, Manufacturer Refused Remedy After Inspection
Three Ionmax air quality units developed internal toxic mould contamination under normal household use. These appliances are marketed specifically as products intended to improve indoor air quality.
Because the contamination was internal, the manufacturer requested that the units be returned to them for inspection. The units were packaged at our expense and transported despite medical limitations in our household so that the manufacturer could properly investigate the issue.
Andatech received the units, inspected them and confirmed they had been "serviced". However, the company then advised that the contamination was considered “maintenance-related” and declined to provide a refund or replacement, instead offering only a discounted trade-in on new units.
This position is difficult to understand for several reasons.
First, the units are air-moving appliances marketed for air quality improvement. Internal mould growth inside such a device raises obvious health and safety concerns.
Second, the contamination occurred across multiple units purchased at different times, which suggests the issue is not isolated.
Third, the units must remain sealed during normal use, and accessing internal components voids the warranty. Consumers therefore have no ability to inspect or remedy internal contamination themselves.
Finally, the manufacturer has retained possession of the units following inspection, but has advised that any remedy must now be pursued with the retailer.
At this point, the manufacturer holds the products, has conducted the inspection, and has knowledge of the contamination issue, yet no meaningful remedy has been offered.
Consumers purchasing air quality appliances reasonably expect products designed to improve indoor air quality not to develop internal mould contamination.