Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel
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See what reviewers are saying
No service, no support Waited 1hour as number 1 in que Ingen service, ingen hjælp Ventede som nummer 1 telefon kø over 1 time
Company replied
I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
17K reviews
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High fine for delayed payment
Come on guys seriously? my payment was late due to my registered card was expired and i forgot to update , you charged me 100 dkk as 20 percent of 500 dkk bill as fine !!! How much interest are you charging? The time that you charge people months in advance do you pay the same amount to them ?
-------
Update:
Thank you for the answer , I believe still the fine is quite big and needs to be proportional to the bill, but due to due to the follow-up here and the answer I am changing my review.
March 26, 2024
Unprompted review
Reply from Andel Energi
Hi Moji.
Thanks for your rewiev.
I'm sorry to read about your experiance.
Our fee for late payment is always 100 dkk, and have nothing to do with the amount you should pay.
The process is automatic, and of course we don't know why you pay late. But if you call us, and tell us about the situation, we will be helpfull and understand.
I have asked for your information, so that I can look at your agreement, and see if we can do something about the fee.
I hope that you will reply.
UPDATE:
Thanks for sharing your information.
I have reversed the fee, but just wanted to let you know, that your new invoice did not get payed by your creditcard either. When the invoice is made, you have to pay it manuelly and then the next invoice will be paid with your creditcard.
Best regards Kaja.
Horrendous company
Saw wrong and paid a bill that was not mine they refuse to refund it, so I can pay my actual bill. Also are supposed to answer within 5 days on mail they dont
March 18, 2024
Unprompted review
Reply from Andel Energi
Hi Jonas.
Thank you for your rewiev.
I would like to look into your case, but I need some information to do that.
If you reply to my request I will look into it, and get back to you.
Best regards Kaja.
It is very disappointing
It is very disappointing.
I am having the same problem twice now. I moved out of my apartment, contacted the customer services to cancel my membership at the previous address and I wanted to be reimbursed of the amount I have paid.
I still keep getting bills for my previous address...
March 1, 2024
Unprompted review
Reply from Andel Energi
Hi Eda :)
I can see that you previous agreement is cancelled, since the 01.03.2024.
The bills we have sent you since, is the bills regarding january and february.
I have sent you the bills again, and that is the last bills from the previous adress.
Best regards Kaja.
They make it impossible to unsubscribe…
They make it impossible to unsubscribe when you move out. Super easy to subscribe, easy to switch addresses, impossible to unsubscribe. They write “You must call us on our hotline” and they no one picks up the phone for 30 min. And they ignore emails and their own contact forms.
I’ve been trying to reach them for a week now.
March 19, 2024
Unprompted review
Reply from Andel Energi
Hi :)
I'm sorry to read about your experiance with us!
It is true, that we need to talk to you, to cancel your agreement, but only because there are things we need to know, when you unsubscribe.
I need some contact information, to help you with this, and because of that, I've sent you an request for your information.
I hope you will reply.
Best regards Kaja.
I had some confusion with the bills…
I had some confusion with the bills when I moved apartments but I was able to call and speak with Mina from Team 24, who was incredibly helpful! She explained everything, and helped me to set up a payment service.
March 14, 2024
Unprompted review
Reply from Andel Energi
Hi
Thank you very much for your review.
It's great to hear that you received a fantastic service - thank you for sharing it on the site.
Best regards
Sashia
Had a talk with Marianne from team 24…
Had a talk with Marianne from team 24 and one other person from Andel energy. Really happy experience and got what I needed.
March 11, 2024
Unprompted review
Reply from Andel Energi
Hi Nipun
Thank you for your review and the 5 stars!
I am very happy to read that you received a excellent service from Marianne.
Best regards
Sashia
Marianne is very helpful and polite
It was a good customer service from Marianne, she was very helpful and sweet. She solved the problem, made things work and just called to do a check up. That's good customer service.
March 4, 2024
Unprompted review
Reply from Andel Energi
Hi Lotus
Thank you for your review and the 5 stars!
I am very happy to read that you received a excellent service from Marianne.
Best regards
Sashia
Mina is very helpful and polite
It was a good customer service from Mina fra Team 24
She is very helpful, I am a new customer and wanting to know about having a electric supply in our house, as we moved to our new place, she gave me the information I needed and provide solution to my issue.
Thanks Mina
March 5, 2024
Unprompted review
Reply from Andel Energi
Hi Mharemay
Thank you for your review and the 5 stars!
I am very happy to read that you received a excellent service from Mina and that she was helpful like the rest of our customer service.
Best regards
Sashia
Reply from Andel Energi
Hej Anders :)
Tak for din anmeldelse.
Rigtig god weekend.
Bedste hilsner Kaja.
Great communication with the customer…
Great communication with the customer rep over the phone, she explained everything about our new account and made it super clear to us, as foreigners in Denmark.
February 15, 2024
Unprompted review
Reply from Andel Energi
Hi Sofia
Thank you so much for your review and for the 5 stars!
I am so pleased to hear that you had a good experience when you contacted our customer service and that you got the explanation you needed :)
And welcome to Andel Energi!
Kind regards
Ronni
I'm shocked at the prices!!!
I would not advise you to choose the "Andel energi" electricity network for those who live further from Copenhagen, because the bill is damn high. We use electricity for 800-900 kr, but you get a bill for "trasport og affgift" from 1200-1700 dkk. Every 3 months I used to pay 3 000-4000 dkk, then they did it every month, I get bills from 2000-3000 dkk. Since February, we switched to "Aura", we'll see how much we'll have to pay here 🙂 the bill for January came for 2700 dkk 😏
I get a bill from a new suplier 😏 And for 2 months i will have to pay 1264,59kr 😉
Thank you,i'm VERY VERY happy with a new suplier 👋And for transport og afgift i will have to pay 250kr 😂 Your price for transport og afgift is ~1400kr 🙄 that's a big price difference 😏
February 6, 2024
Unprompted review
Reply from Andel Energi
Hi Bravo :)
Thank you for your rewiev.
I'm sorry that you found our prices higher, than other supliers.
The transport and "afgift" on your bill, is the same, no mather who you get your electricity from.
I do hope, that you are happy with your new suplier.
Best regards Kaja.
Reply from Andel Energi
Hi Aman
Thank you so much for your review and the 5 stars!
I am very glad to hear that you had a good experience when you contacted us and that Marianne was helpful and could answer your questions.
Kind regards
Ronni
3 months and 24 calls back and forth…
3 months and 24 calls back and forth they cannot open me a profile on the home page or app. I can not login on anything but i keep getting mails where it says you have a new bill you can log in on our homepage or our app to see the details. I call customer support to explain i can not log in to see how much and where i should pay, they tell me we will fix it 2 weeks later i get another mail with extra expences because i have not paid my bill. Total bull!@#$ of a company
October 15, 2023
Unprompted review
Reply from Andel Energi
Hi!
Thank you for sharing your information.
I'm so sorry, that it have taken so long, for the login to work, but I can see that it is working now.
I have made sure that there is no reminder fees or other expences.
Again, i'm very sorry, about this experiance you had with us, and I do hope, that it gets better, now that you have a login to our website and app.
Best regards Kaja.
Spoke to Mariane just now
Spoke to Mariane just now! Very helpful and understanding this early in the morning! Awesome stuff
January 12, 2024
Unprompted review
Reply from Andel Energi
Hi :)
Thank you so much, for your review.
I'm glad you had a great experiance with us :)
Best regards Kaja.
I had couple of questions about my…
I had couple of questions about my el-Bills and talk with Marianne from Team - 22. Very Nice person, answer for all my questions and helped me to manage my Electricity usage in seconds! Thanks alot for help . Very recomend to ask for her , if you have any questions.
January 10, 2024
Unprompted review
Reply from Andel Energi
Hi Dmitry
Thank you very much for your review and for the 5 stars!
I am very pleased to read that Marianne was able to answer all your questions and help you with your consumption of electricity. And it is very nice of you to recommend her. I am sure she will be excited to read that :)
Kind regards
Ronni
Most confusing billing structure I have…
Most confusing billing structure I have ever seen in any country. No complain on language as google translate is helpful for non Danish person.
December 20, 2023
Unprompted review
Reply from Andel Energi
Hi :)
Thank you for your review.
I'm sorry to read, that you find our bills confusing.
I do hope, you will call customer service, so that we can talk about the billing :)
Best regards Kaja.
Tue from team 22 Bravo
Tue from team - 22 Has been very kind and agile is solving a complex problem this morning and should be properly rewarded for his outstanding capabilities.
December 22, 2023
Unprompted review
Reply from Andel Energi
Hi Anne
Thank you for your review and the 5 stars!
I am very happy to read that you received a excellent service.
Best regards
Sashia
Great support
I have not paid out any bill yet but the support experience has been excellent every time I called ( I called 3 times).
Mina from Team 22 was very helpful and answered me in good English.
I hope to to continue with a good experience.
December 18, 2023
Unprompted review
Reply from Andel Energi
Hi Alton
Thank you very much for your review and the 5 stars!
Mina is very serviceminded so I am not surprised to hear that you received an excellent service.
I hope so to :)
Kinds regards
Ronni
Helpful call
Great help from Katarina today. Got all my questions answered and a very quick email after, including all the details.
December 15, 2023
Unprompted review
Reply from Andel Energi
Hi Ice
Thank you very much for your review
I am very happy to hear that you received a great service from Katarina and that you got all your questions answered.
Kind regards
Ronni
Very good customer service
Very good customer service - flexible and serviceminded.
December 13, 2023
Unprompted review
Reply from Andel Energi
Hi Jette :)
Thanks a lot for sharing your experience with us! :)
We really do appreciate the 5 stars.
Best regards Kaja.
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