Andel Energi Reviews 17,119

De har god service.

Ver bad experience

Never use this company, i just bought and moved in to a new house and i receive a leter from the Bailif saying i owe 1000 DKK on a 200 dkk bill that was sent to my previous address.. They do not look at the Address Register when you move your address, they just slip a little sentance in to the terms and conditions saying you are responsible for telling us that you move address, all so they can send your case to the bailifis. i spoke to collectia today and the women on the phone said "we get alot of cases like this" untrustworthy and i will make sure i never use this company again in any future home and will also tell my family and friends to avoid them. enjoy the extra 800 dkk, you just lost a lot more in the long run. Scum.

Had an issue with my invoices as it was a little confusing. Got some really good help from Gitte from Customer Service and she helped understand the whole process very precisely!

Appreciate all the help!

It always very hard to call and request to talk in English as my Danish is too basic to explain myself right. Louise was incredibly helpful and patient with my inquiry.

We got a invoice from a third party company on be half of Andel energi which was not fair.

Acoording to Andel energi they send us the bill of 100 dkk which we were not aware of. Then it increased to 200 dkk and 300 dkk. Finally they have given the case to third party and the final bill is now 900dkk. None of the bill was sent to post or neither digitally.

Customer service has been taught a line..,,,”we cant help you”😀

Stability in supply energy

Great customer service experience.

I talked to Sabine from Team 23 on the phone and she helped me quickly solving the problem. Thanks!
Unfortunately, the waiting time in the queue was a bit long.

Today I spoke to customer services regarding a bill payment. Malak helped me alot and she seemd happy while doing the conversation I am completely impressed with her professionalism and customer service.

Hi Rojhat,

I recently had an experience with Andel Energi's customer service, and I must say, I am thoroughly impressed. From the beginning, you demonstrated exceptional understanding and professionalism. You promptly addressed my concerns regarding the missing invoice via the Betalingsservice App and ensured I checked my bill details via both Andel Energi email and website, which I had missed for the past two months.

Moreover, you promised to provide a solution for compensating the reminder fees from the previous two months. Your proactive approach and willingness to assist with the payment process was commendable. You clarified all my doubts and provided detailed information about my billing period. The level of service I received was outstanding and made me feel valued as a customer.

I truly appreciate the effort and dedication you have shown. Thank you for your excellent service and support. I highly recommend Andel Energi for their top-notch customer care.

Best regards,
Siyan

Fin service

I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you for putting in the extra effort and keeping a positive attitude during your busy time at work. Please keep up the good work and I hope many more may benefit from the very pleasant interactions with you.

Andel Energi the best and cheapest electricity provider. The customer service is top-notch, and the service exceeded my expectations. I spoke with Sabine from team 23. She was very friendly and helpfull.

operator was very polite and helped me very effectively with what I needed, she was also super nice and easy to talk to, best customer service experience so far!

Andel Energi x Clever

We ordered a box replacement from Andel Energi for 6499. We made the deal and agreement with Andel Energi. We got approved for the 36 months payment with 0 APR. All these back in April. Today we received an invoice from Andel for 8999 DKK to be paid in August.

After waiting 24 minutes in Andel customer service, we are asked to call Clever to admit the mistake and then call back Andel to call Clever to confirm and send us the credit note and correct the one time payment back to 36 months.

I do believe there will be a resolution but the fact that the internal bureaucracy is pushed to the customer is not a good customer experience.

Update: After calling Clever where they confirmed the error and Andel to confirm we called Clever, the customer service agent was already informed from this review on acting. Together with the response from Ronni, I do change my review from 1 star to 3 stars to reflect the willingness to support and maybe change the process.

My interaction with Sabine from Team 23's customer service was really positive. She was not only informative but also patient in helping me sort out my issue and answering all my questions, even though English isn't her first language. I would definitely recommend their service based on this experience!

God kommunikation med Rojhad

I reached out to customer service support and spoke to Sabine, for getting an energy bill for payment. really appreciate the help and quick turnaround. Thanks