Friendly and efficient staff answered all our questions with great patience. Delivery arrangements were made and carried out flawlessly. Anderson’s is always our first stop for furniture and carpets... See more
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This is by far the best coffee/in-house restaurant in and around Aberdeenshire. Exceptionally clean and tidy, good food, nicely decorated, attentive and organised staff. They seem to pay attention to... See more
Pleasant helpful staff who do not push for sales but give advice to help you make the best decision on the furnishings you wish to purchase. Always a pleasure to visit the Store.
I bought a reclining chair online from their website. When it was delivered it was totally unsuitable - wrong size for my body. Anderson's were brilliant at sorting out the issue - even though... See more
4.5
Excellent
43 reviews
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Poor Follow Up Service
Bought a Calligaris TV Entertainment Unit. This was ordered when the store was in lockdown. The order process was excellent. We were delighted with the Unit and the delivery arrangements.
However some minor things about the Unit were different to what we had been told i.e there was a fixed immovable shelf in central compartment and only one access hole for cables. This made it difficult to house my amplifier.
Frank offered to sent a service guy round to drill holes for these cables. However after 4 unreturned phone calls I emailed Frank and he again promised to sent out his service guy. He has never got back to me and I have had to arrange getting this done myself. I would have expected better.
Tried to order a rug from them. Told them size and make and emailed in a photo but no-one has got back to me. Sent an email to Frank and the sales team and can not believe they do not want the business.
The difference between the first part of the order process which was so good and the subsequent service is a real shame.
April 5, 2021
Unprompted review
Long delivery times
Furniture quality is to a high standard and in-store service is good however delivery times are poor and no updates given, you have to chase them. It has taken two months for the delivery of one one order and 4 months for another, which given the higher price you pay and the fact they are a local business is poor.
December 4, 2018
Unprompted review
Restaurant/Cafe
This is by far the best coffee/in-house restaurant in and around Aberdeenshire. Exceptionally clean and tidy, good food, nicely decorated, attentive and organised staff. They seem to pay attention to even the small details, which is rare indeed these days. Well done and keep up the good work.
March 15, 2017
Unprompted review
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