Anderstore Reviews 10

Alistair from Anderstore was great he knew what he was doing spoke about the changes and upgrades for fire extinguishers and was informative. Excellent service.

Alistair from Anderstore was helpful and informative when servicing our extinguishers. Nice to see somebody who cares about what they do.

Alistair from Anderstore demonstrated exceptional professionalism and punctuality during the service of our extinguishers, reflecting positively on the company and making him a valuable representative.

I recently encountered a disappointing and concerning situation with Anderstore, a company we engaged for fire safety services. The primary issue revolved around a discrepancy in billing and a subsequent investigation that raised serious questions about the company's honesty and business practices.

We initially required servicing of our fire extinguishers and the installation of two new fire exit direction signs. However, we were surprised to find ourselves billed for six signs. Upon careful inspection, we found no evidence of the additional signs being installed, contradicting the engineer’s claim that new signs were placed over old ones.

Addressing our concerns, Anderstore sent a "Director" to our manufacturing premises. Despite being granted complete access for inspection, his conclusions were unsatisfactory and did not align with our findings. Moreover, when we offered to show him condition photographs from 2 1/2 years ago, clearly showing the signs in question, he brushed off this offer. Instead, he suggested removing one sign for testing, which seemed like an excessive and unnecessary measure, especially for items valued at only £16 each.

The entire situation felt like overkill and was handled poorly. The Director's unwillingness to consider the offer to show him photographic evidence and his insistence on unnecessary testing came off as dismissive and unprofessional. This, coupled with the initial misleading billing, pointed towards a deeper issue of dishonesty within the company.

In the end, I asked the Director to leave our premises, expressing my disappointment not just over the cost of the signs, but more importantly, over the dishonesty that seemed to be prevalent in the company. This concern appears to be echoed in other reviews as well.

Given this experience, I strongly advise others to avoid Anderstore. The lack of transparency, professionalism, and honesty we encountered is concerning, especially in a field as critical as fire safety. It's not just the financial aspect that's troubling, but the underlying ethical issues that seem to be at the core of their business approach.

Worst Company ever PLEASE AVOID. issuing a CCJ against a Company has never trader is utter stupidity - issuing the CCJ over a Christmas period so you can get an uncontested result is sly and typifies rogue Companies like Andersyore

DO NOT DEAL WITH THIS COMPANY. The prices charged are 3 to 4 times than those of other suppliers. The terms and conditions of sale, complaints procedures and price promise consisting of 18 pages in small print with numerous sections, sub-sections and sub-sub-sections are designed to refuse any complaint. We made an informal request for a reduction in price as we found the prices charged were excessive and waited almost 3 months for a response. Requests to discuss our claim were refused and we were referred back to the terms and conditions, complaints procedures and price promises published on the company's website. The management also refused any requests to speak to the company secretary or a company director.

I used them back in 2018 to service my fire extinguishers. I only had a couple of dozen that needed checking. most of them were fine and still usable.
For a couple of hours work I got slapped with an invoice of nearly £700! also be careful not to buy the signs/labels from them. It's much cheaper to buy yourself and stick it yourself.
Not great value for money, but if you need someone turning up to get the the job done at any price, call up this company!

Avoid at all costs. Hide behind terms and conditions. Work their way into your building and leave you goods that you haven’t agreed to. In the meantime send you an invoice for an inflated item(s)

Very poor service and probably the most expensive. Cheaper company’s out there if you shop around. Avoid this company at all costs.