Anderzorg Reviews 98

Reply from Anderzorg

Nov 3, 2025

Hello Bhavesh,

Thank you for sharing your experience. I'm sorry to hear that you're so dissatisfied with our service and communication. I sincerely regret that!
When you need help, you want to speak to someone who is knowledgeable and willing to assist you — and we certainly have those people.
From your message, it's not entirely clear to me what exactly happened. If you still have questions or if there’s any confusion about your situation, I recommend reaching out to our customer service once again.

You can reach us in two ways. Via www.anderzorg.nl, you can chat with us. In the bottom right corner, you’ll see a purple icon. Click on it to start a conversation. At the bottom of the chat screen, there is a “Translate” option, which allows you to communicate with us in your own language.
On weekdays from 08:00 to 18:00, you can also call us at 088 – 2224422. Our staff can assist you in English as well.

Kind regards,
Jessy
Anderzorg

Reply from Anderzorg

Oct 22, 2025

Hello Zarnishan,

Thank you for your feedback. From your review, I understand that you are so dissatisfied with Anderzorg that you're considering cancelling your insurance. That is, of course, never our intention. My apologies for the poor experience!
Being unhappy with the service is not a valid reason to cancel a health insurance policy. In the Netherlands, you can change your health insurance annually—this applies to all health insurance companies. Cancellations must be made before December to take effect on January 1st of the following year. You can cancel your policy online through our website or by contacting our customer service team.

I can imagine it’s quite a shock when a large amount is charged. If you have questions about this or if it causes financial difficulties, please contact our customer service. We’re happy to help.
You can reach us in two ways. Via www.anderzorg.nl, you can chat with us. In the bottom right corner, you’ll see a purple icon. Click on it to start a conversation. At the bottom of the chat screen, there is a “Translate” option, which allows you to communicate with us in your own language.
On weekdays from 08:00 to 18:00, you can also call us at 088 – 2224422. Our staff can assist you in English as well.

Kind regards,
Jessy
Anderzorg

Reply from Anderzorg

Oct 8, 2025

Hi Lila,

Thanks for reaching out. I understand how upsetting it must be to receive a payment reminder when your account shows everything is paid.

At Anderzorg, we never send payment reminders with the intention to charge more than what’s due. Sometimes reminders are triggered automatically if a payment hasn’t been processed yet, even if it’s already on its way or just completed.

We’d really like to look into this for you and make sure everything is correct. Please contact our customer service.
https://www.anderzorg.nl/klantenservice

Kind regards,
Jeannette
Anderzorg

Reply from Anderzorg

Nov 23, 2024

I am shocked by this message. It is indeed not the intention that you do not receive any reminders from us, but only the bailiff (LAVG). Through this message I can't look with you at the situation. I advise you to call our customer service and ask for the Finance service. You can reach customer service on workdays via 088 - 222 44 22. ^ Mirijam Anderzorg

Reply from Anderzorg

Sep 30, 2024

I am sorry to read that you have this experience with us. How can we help? Our customer service is happy to help. You can reach us by starting a chat on our website or by calling us. ^Lizet Anderzorg. https://www.anderzorg.nl/klantenservice

Reply from Anderzorg

Jun 21, 2024

Thank you for taking the time to leave this review. We really appreciate it!
Kind regards, Lizet Anderzorg.

Reply from Anderzorg

Oct 27, 2021

It is possible to apply for an insurance through our site. This does not have to be done through a paper form. As soon as we receive an application, we will notify you as soon as possible. This is usually within 1 week. You may always contact us, if you have questions.https://www.anderzorg.nl/klantenservice
Brigit - Anderzorg