Andorra Travel Service Reviews 

10
•
TrustScore 4 out of 5

4.2

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Company details

  1. Ski Holidays
  2. also in
  3. Tour Agency
  4. Tour Operator
  5. Travel Agency

Written by the company

Andorra Travel Service is a specialist ski holiday company focused entirely on Andorra. We help skiers, snowboarders, families, groups and first-timers book Andorra trips with less hassle and more confidence. Instead of trying to cover every ski destination, we concentrate on one place and aim to know it properly. That means better advice, better recommendations and a more personal service from people who understand the resorts, accommodation and how the whole trip fits together. We can help with the full holiday, including accommodation, hotels, apartments and chalets, airport transfers, lift passes, ski or snowboard hire, lessons and extras, so customers can organise everything in one place. For many people, that makes planning much simpler, especially when there are lots of details to sort out. What matters most to us is making the booking process feel straightforward, helpful and human. We know ski holidays can come with plenty of questions, and we believe good service is about giving clear answers, honest advice and support when it is actually needed. We listen to what customers want and help them find the option that suits their plans, budget and experience. Our team is based in Andorra, so we are not just selling holidays from a distance. We are here in resort too, which gives customers the reassurance of booking with people who know the destination and are close by when it matters. Our aim is simple: to help people book a great Andorra ski holiday with real expertise, personal service and support they can rely on.


Contact info

4.2

Great

TrustScore 4 out of 5

10 reviews

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4.2

All reviews

(10)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

I had an issue with the lunch vouchers…

I had an issue with the lunch vouchers the first time I booked with them I had to buy my own lunch and they refunded me.

I had an issue with the lunch vouchers the second time I went with them and there were 4 of us. All of us had issues. This happened two months ago, the issue has not been resolved, I have sent multiple emails and called them and they just ignore my emails.

The issue has now been resolved and I have received a refund.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from beginning to…

Exceptional service from beginning to end. Has booked two trips with them this season, one for 9 people and the other for 2 people.) My husband left his coat (with passport in the pocket!) on the transfer bus and they got it back to us the following day.
Incredibly responsive and just a pleasure to speak to. Thank you so much to everyone at Andorra Travel.

March 15, 2026
Unprompted review
Andorra Travel Service logo

Reply from Andorra Travel Service

Thank you so much, Lucinda. It really means a lot that you’ve trusted us with two trips this season, especially for such different group sizes.
We’re so pleased we could help get your husband’s coat and passport back to you quickly. That must have been such a worry, so it’s lovely to know it was sorted without too much stress.
Thank you as well for your kind words about the communication. We’re really grateful you took the time to leave this review.
The Andorra Travel Service Team

Rated 5 out of 5 stars

Very helpful team

Very helpful team from first enquiry to end of holiday. Very happy with the service. For someone who has predominantly skied the french alps, I found Andorra a great family venue. Thanks Liza and team for a great week.

January 4, 2026
Unprompted review
Andorra Travel Service logo

Reply from Andorra Travel Service

Thank you, Greg. We’re so pleased you had such a good week and that Andorra was such a great fit for your family.
It’s lovely to hear you felt well looked after from your first enquiry right through to the end of your holiday, and we’ll make sure Liza sees your kind words too.
Thanks again for taking the time to leave a review.
The Andorra Travel Service Team

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, very responsive and helpful

March 2, 2025
Unprompted review
Andorra Travel Service logo

Reply from Andorra Travel Service

Thank you, Tobias. We really appreciate your kind words and are so pleased you found everything responsive and helpful.
Thanks again for taking the time to leave a review.
The Andorra Travel Service Team

Rated 5 out of 5 stars

Professional & Friendly

We booked transfers, accommodation, ski hire & ski passes with ATS and everything went very smoothly. A last minute change to a transfer time meant a phone call to the office in Andorra. Gemma dealt with the change without fuss (or extra charge!)
The day before travelling we had a call from Gemma offering us a free accommodation upgrade to a 4-star hotel.
When we arrived at our accommodation we were met by ATS rep Pat. He saw us booked in and then walked us to the hire shop to collect our gear, giving us many tips about Pas de la Casa on the way.
All in all a very professional and friendly service. Will not hesitate to use them again.

February 24, 2025
Unprompted review
Andorra Travel Service logo

Reply from Andorra Travel Service

Thank you, Barry. We’re so pleased everything went smoothly for your trip, and that the last-minute transfer change was sorted easily.
It’s lovely to hear Gemma and Pat helped make things straightforward from start to finish, and that the extra help on arrival in Pas de la Casa made a difference too.
Thank you again for taking the time to leave such a thoughtful review.
The Andorra Travel Service Team

Rated 5 out of 5 stars

Great company

Great company. They go the extra mile to make the holiday work will definitely use again.

February 12, 2024
Unprompted review
Andorra Travel Service logo

Reply from Andorra Travel Service

Thank you, Lee. We really appreciate your kind words and we’re so pleased you had a holiday that worked so well for you.
It means a lot to know the extra help made a difference, and we’d be delighted to help again in the future.
The Andorra Travel Service Team

Rated 5 out of 5 stars

Love Andorra travel

Love Andorra travel - have used them for 4 years now and have always had fabulous service. Great prices but it is the service that keeps me coming back. Last minute changes are no issue - special thanks to Jackie who is so helpful. Looking forward to next time already

April 8, 2023
Unprompted review
Andorra Travel Service logo

Reply from Andorra Travel Service

Thank you so much for your lovely review. It means a lot that you’ve travelled with us for the last four years and that the service has kept you coming back.
We’re especially pleased to hear that the last-minute changes were made easy for you, and we’ll make sure Jackie sees your kind words too.
Thank you again for your continued support. We’re so glad you’re already looking forward to your next trip.
The Andorra Travel Service Team

Rated 5 out of 5 stars

Professional and friendly

I have used Andorra Travel Services over the last few years. I book most of my trip myself, however, they help me book coaches and my ski passes.
They are always very friendly, quick to respond when you have a question, explain everything so that it’s easy to understand and will also help to change any arrangements when needed even at short notice.
10/10 every time

March 11, 2023
Unprompted review
Rated 3 out of 5 stars

This company was ok regarding price…

This company was ok regarding price with our transfers from Barcelona however they took the long way round to Andorra to save the toll charges on the motorway

This added two and a half hours to our journey which was now 4.5 hours long with no stopping if you needed a bathroom break And it also messed our planned evening up as we got to Andorra very late.

We had to pay an additional fee for them to use the motorway on the way back so as not to miss our flights and the driver wanted to take the money and use it as a tip and still not use the motorway.

I would not use this company again

January 8, 2023
Unprompted review
Rated 3 out of 5 stars

Helpful enough

Helpful enough, but cheaper to book elsewhere. Requested a price from them for a lift pass with lunch and it was £11 more than through the big chain operator we were booked through. Shame, they used to be the cheapest going.

February 14, 2022
Unprompted review

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