The customer service was excellent. But what i was not 100% satisfied with was the delivery time... it was long. But the product is fine!
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Review summary
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Based on these reviews
I wasn’t sure what to expect at first, but the product exceeded my expectations. The fabric feels premium and the overall look is very clean. Customer service also responded quickly to my question.
Company replied
The trousers I bought are nice and made of good fabric. However they are quite light in denim and I suitable for winter at my latitude. This was not clear in the advertising. Moreover the time of deli... See more
Company replied
I order 2 pieces of sweaters Jan 3, 2026 and items arrived a month later and no tags, the only tag on the side i believe chinese. When i asked the status the communication came 3 days later in Germa... See more
Company replied
3.1
Average
163 reviews
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Don't buy is far far from the quality…
Don't buy is far far from the quality they show on ig
March 29, 2026
Unprompted review
Almost perfect
Pants fit great and look modern. Packaging was basic and shipping could be faster, but the product itself is solid.
February 20, 2026
Unprompted review
The worst consumer experience ever! Don’t buy from them!
If so could give 0 stars I would. Ordered a jacket in December and still have not received. Communicated with customer service who kept on the same rotation of “we’re trying to locate” “there was an issue but we are going to ship now” “please confirm you’re details so that we can ship” after playing the game for months I eventually asked for a refund and they said they can’t because the order has been processed but the next email after that denial was to confirm my details so that they can’t ship.
March 28, 2026
Unprompted review
Positive experience
Customer service answered my questions and helped with sizing. Product is nice, just not ultra premium — but fair for the price.
March 14, 2026
Unprompted review
Nice but sizing slightly off
Material feels good and the design matches the photos. I would recommend checking the size chart carefully as it runs slightly small.
February 23, 2026
Unprompted review
Worth the wait
Delivery took almost a month, but the hoodie itself looks good and fits as described. Would order again if shipping improves.
February 17, 2026
Unprompted review
Smooth experience
Everything went as expected. Ordered, received tracking, item arrived in good condition. The sweater fits nicely and looks clean. No complaints.
January 12, 2026
Unprompted review
Good product, slower delivery
The quality is good and the fit works well for me. Only downside was that shipping took a bit longer than expected. Still happy overall.
March 17, 2026
Unprompted review
Very happy with my purchase
Bought two pairs of ryan trousers and both are comfortable and stylish. They sit well on the waist and dont lose shape after wearing.
March 11, 2026
Unprompted review
Positive experience
Positive experience, impeccable customer service, helpful and decisive. Perfectly compliant product. Very satisfied.
March 18, 2026
Unprompted review
Good first impression
Was unsure before ordering, but the quality surprised me in a positive way. Fit is flattering and stitching looks well done.
February 20, 2026
Unprompted review
It’s a scam
It’s a scam! It’s a product from China! They say easy refund! When u wanna send it back, u have to send it to china and pay for the transport! The transport is more then the product! Don’t buy! SCAM!
March 24, 2026
Unprompted review
Reply from Andreferran
Dear Kaban,
We are very sorry to hear about your frustration and take your feedback seriously. We would like to clarify our policies to ensure there is no misunderstanding.
At André Ferran, we pride ourselves on providing high-quality garments—such as our 100% premium cotton collections—at an accessible price point. While our design and administrative roots are in Germany, we work with international partners to maintain the "Unmatched Value for Money" our customers expect.
Regarding our return policy: We do offer a 30-Day Return Guarantee to ensure you are satisfied with your fit and style. As stated in our shipping and returns terms, customers are responsible for the return shipping costs. We understand that international shipping can be a concern, which is why we always recommend checking our detailed Size Charts or reaching out to our support team before purchasing to ensure the perfect fit from the start.
We are not a "scam"; we are a growing brand dedicated to "Effortless Style" for thousands of satisfied customers worldwide. If there was a specific issue with the quality of the item you received, please contact our support team at info@andreferran.com with your order number. We would be happy to look into your case and see how we can make this right.
Sincerely,
Robin from André Ferran
Terrible delivery cant comment on quality as not received my order yet
order placed on the 7th of March and despite repeated requests 3 weeks on,the order has still not been delivered or a confirmation of despatch
March 7, 2026
Unprompted review
Reply from Andreferran
Dear Duncan,
Thank you for reaching out, and please accept our sincere apologies. We completely understand your frustration—waiting three weeks without a clear update is not the experience we want for our customers.
We take full responsibility for this delay and want to make it right immediately. Please send your order details to us at info@andreferran.com. Our team will personally track down your package and provide you with a concrete solution today.
Thank you for your patience while we resolve this for you.
Best regards,
The André Ferran Team
Absolutely Shocking!do not buy from…
Absolutely Shocking!do not buy from these people they are a joke
March 24, 2026
Unprompted review
Reply from Andreferran
Thank you for your message.
We are truly concerned to read your feedback, as "shocking" is never the experience we want a customer to have with André Ferran. We take our commitment to quality and service very seriously, and it is clear that, in this instance, we have let you down.
We would very much like to understand exactly what happened so we can make it right. Whether it's an issue with your order, the delivery, or the product itself, we are here to listen and find a solution for you immediately.
Please reach out to us directly at info@andreferran.com with your order number. We value your business and hope to have the chance to restore your confidence in our brand.
Best regards,
The André Ferran Team
The hlossy buttons look cheap
March 22, 2026
Unprompted review
Reply from Andreferran
Dear Barry,
Thank you for sharing your honest feedback with us. We are sorry to hear that the finish of the buttons did not meet your expectations, as we strive for excellence in every detail of our garments—from the 100% premium cotton to the final trim.
We aim to provide a "refined" look that balances classic style with modern durability, and your input is invaluable in helping us refine our future collections. If you feel the product does not align with the "Effortless Style" we promise, please remember that we offer a 30-day return policy.
Please feel free to reach out to us at info@andreferran.com with your order number. We would love to hear more about your experience and see how we can make this right for you.
Best regards,
The André Ferran Team
This is a bogus Chinese site which took…
This is a bogus Chinese site which took ages to deliver and will only consider returns at the customer's own cost by returning items through the post back to a chinese address. They will however give you 10% of your money back and you can keep your item of clothing. The advertised company name does reflect the origins of the company. Buy at your own risk.
March 20, 2026
Unprompted review
Reply from Andreferran
Dear Tom,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations regarding the delivery time and our return process.
At André Ferran, we aim to bridge the gap between "Streetwear Edge" and "Refined Comfort" by offering premium materials like our 100% cotton at an accessible price. To maintain this value, we work with international logistics partners. We understand that international returns can be a hurdle, which is why our support team offers alternative solutions—like the partial refund you mentioned—to provide a quick resolution without the need for shipping.
We hope that despite the wait, you find the quality of the garment itself to be a great addition to your wardrobe. Should you have any further questions, please don't hesitate to reach out to us at info@andreferran.com.
Best regards,
The André Ferran Team
Solid quality
The jeans have a great cut and keep their shape throughout the day. Fabric feels soft but not cheap. Would definitely order again.
March 6, 2026
Unprompted review
Reply from Andreferran
Dear Dan,
Thank you for your excellent feedback. We are thrilled to hear that our jeans have met your expectations—achieving a sharp cut that maintains its shape is a cornerstone of our "Refined Comfort" philosophy.
We take great pride in selecting fabrics that offer a soft, premium feel without compromising on durability. Knowing that you feel the quality in the daily wear of the garment is the best testament to the standards we strive to uphold at André Ferran.
We value your business and look forward to welcoming you back for your next order. If there is anything else we can assist you with, please reach out to us at info@andreferran.com.
Best regards,
The André Ferran Team
Not even worth the one star
Not even worth the one star
It took 7 weeks to deliver my order.
I send multiple emails to the company and the only update I got was that my order was 5 - 7 days delayed. As you can read it wasn't delayed for 7 days - it was delayed for 7 weeks, and when I finally got a responce to my emails, it was the same answer they send every time. Not once did they reply to the questions I wanted answers to.
When my order finally did arrive, it turned out that the materials were so cheap, that you can see right through the clothes, and the size of the product didn't reply to the description of it.
Absolutely do not waste your money on this company.
Update:
As I can see that I got a reply from Andre Ferran let me be quite clear about this: I will not waste more time on trying to get in contact with you. Up til now trying to get in contact with you has been an absolut waste of my time - and money, and I'm not going to waste any more of that on this company.
March 19, 2026
Unprompted review
Reply from Andreferran
Dear Jesper,
Thank you for your candid feedback, and please accept our sincerest apologies. Reading that you received repetitive, non-specific updates over a seven-week period is truly disappointing—this is not the level of service or transparency we strive for at André Ferran.
We understand your frustration regarding the delivery timeline and the quality of the items you received. When a product does not match its description in fit or feel, it fails our promise of "Refined Comfort." We take full responsibility for both the logistical delay and the lack of personalized communication you experienced.
We want to rectify this for you immediately. Please reach out to us at info@andreferran.com with your order number. We will personally ensure your questions are answered and provide a solution that restores your confidence in our brand today.
Best regards,
The André Ferran Team
order 12398 still waiting for order to…
order 12398 still waiting for order to arrive. was told it was sent on 7th March but nothing yet. wouldnt chance buying again. not happy
March 19, 2026
Unprompted review
Reply from Andreferran
Dear Yvonne,
Thank you for reaching out and providing your order number (12398). Please accept our sincerest apologies for the delay. We completely understand your disappointment—when an order is marked as sent on March 7th, you expect it to arrive promptly and reliably.
At André Ferran, we aim for "Refined Comfort" and a seamless experience, and it is clear we have let you down in this instance. We take full responsibility for this extended wait and the lack of clarity regarding your shipment’s location.
We want to fix this for you immediately. Our team is now prioritizing order 12398 to track its exact status. Please send a quick note to info@andreferran.com so we can provide you with a personal update and a concrete solution today. We value your business and are committed to making this right.
Best regards,
The André Ferran Team
What a poor product...
What a poor product and horrible service. I ordered 2 of the same polo shirt - product description notes "100% premium cotton for all-day breathability". NOT.
The shirts are 95% Polyester and 5% Elastene. Just incredibly bad synthetic material. NO cotton whatsoever.
The sizing is off. I ordered XL (I am not a big man, under 6 foot) and they are still small. Sleeves too short, torso too tight...
And the kicker is - it took 7 weeks for delivery with little to no updates from them except to say their "shipper" was having problems.
My take is that they never had the product in the first place and had to scramble to find crappy replacements.
DO NOT BUY FROM THEM.
March 18, 2026
Unprompted review
Reply from Andreferran
Thank you for your message.
Thank you for your candid feedback. Please accept our sincerest apologies. What you have described—from the material discrepancy to the seven-week delay and the sizing issues—is absolutely not the experience we want for our customers.
We take your comments regarding the fabric composition very seriously. We are currently investigating this with our production team to ensure our product descriptions remain accurate and that our quality standards are upheld. Furthermore, a 7-week wait without proper updates is unacceptable, and we take full responsibility for the frustration this has caused.
We want to make this right for you immediately. Please reach out to us at info@andreferran.com with your order number. We will prioritize your case to ensure you receive a full resolution and to restore your confidence in André Ferran.
Best regards,
The André Ferran Team
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